Although my software update had taken longer than planned, regular updates had been provided by Jessica and the loan car helped with work commutes and hospital visits. Nothing appeared to be to much... Toon meer
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Lees wat reviewers zeggen
Great experience. Shaun the service manager went above and beyond from the moment he took over from a very complex problem I had. Thanks for all your hard work and understanding. Luke
James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... Toon meer
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Verenigd Koninkrijk
- 01332 546800
4,5
Uitstekend
1K reviews
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Mobile vehicle technician
Contacted Nottingham Volkswagen who didn’t know how to help. Went on to Contact derby Audi who sent Andy their mobile vehicle technician. Wow what a guy, very knowledgeable, knew exactly what needed to be done and was done super quick. Price was good too… highly recommend Andy, very professional, knowledgeable, experienced, kept me upto date and explained everything in detail.
27 november 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Andy was able to assist you so efficiently and professionally. It’s great to know that his knowledge and clear communication made a positive difference. The mobile technician is a new concept at Derby AUDI, but I am really glad you enjoyed the experience. Thanks once again for choosing Derby Audi. Matt Lane - Head of Business
Excellent customer service from start…
Excellent customer service from start to finish. Jessica made sure that I was updated on my repair (thank you Jessica) and the bonus was it was completed earlier than advised. Gary made an excellent job of cleaning my car inside and out before collection. Very professional, friendly and helpful staff. I would highly recommend Audi Derby.
19 november 2025
Review zonder uitnodiging
No hassle they achieved what was…
No hassle they achieved what was requested
Gary gave my car a complimentary clean which was excellent
18 november 2025
Review zonder uitnodiging
Amazing service
Amazing service, I was met as I drove in, the person recognised my registration. Got me parked and directed me exactly what to do. The great service continued through the whole process.
18 november 2025
Antwoord van Sytner Group - Derby Audi
Dear Marie, Thank you ever so much for your wonderful review. We are delighted to hear that you experienced such attentive and seamless service from the moment you arrived. It’s fantastic that our team recognised your registration and guided you throughout the process, making everything straightforward and enjoyable. Your kind words truly mean a lot to us and motivate everyone here at Derby Audi to continue delivering the highest standards of care and attention. We look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
Very helpful service centre
Very helpful service centre, great staff who are very friendly, happy to help and advise.
13 november 2025
Antwoord van Sytner Group - Derby Audi
Hi Mr Foxall. Thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that our team were friendly, helpful and able to provide the advice you needed. Your positive feedback is greatly appreciated and I will ensure this is shared with the team. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Super Customer Experience!
Recently acquired a vehicle from Derby Audi. Special thanks to Joshua Rowley who handled the transaction with great professionalism. From start to finish Joshua was customer oriented, keeping me informed at all times, and patiently answered my many queries and questions! On the day of collection Joshua had everything prepared and organised, and the final handover went very smoothly. Thank you Joshua!
12 november 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you, Rog for your kind words and for taking the time to share your experience with us at Derby Audi. I am delighted to hear that Joshua provided such a professional and caring service throughout your purchase. It’s great to know that the experience was smooth and that all your questions were answered patiently. We truly appreciate your feedback and hope you enjoy your new vehicle. Should you need any assistance in the future, please do not hesitate to get in touch. Matt Lane - Head of Business
A seamless process from enquiry to purchase!
From my initial enquiry with Aaron Newton, within minutes I was emailed full specifications of the car I was interested in. The car was actually undergoing its full service check, but was available to test drive in the afternoon. I bought the car the following day after the test drive. Aaron was extremely helpful and knowledgable. It was a seamless purchase experience.
13 november 2025
Hideously expensive
13 november 2025
Antwoord van Sytner Group - Derby Audi
Hi Richard, thank you for sharing your feedback. I appreciate your honesty and understand that pricing is an important consideration for our customers. I would like to invite you to contact me at matthewlane@sytner.co.uk to discuss your concerns further. Your satisfaction is important to me, and I welcome the opportunity to hear from you. Matt Lane - Head of Business
Gearbox Oil Change
Great service and attention to detail. I always leave Derby Audi feeling confident that my vehicle has been well looked after. The service staff can't do enough for me and always explain things clearly and in plain language.
7 oktober 2025
Everything went seamlessly
Everything went seamlessly. Ready quicker than expected. Good communication. Polite staff. Well looked after.
6 november 2025
Antwoord van Sytner Group - Derby Audi
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience with Derby Audi. We are delighted to hear that everything went seamlessly and that your vehicle was ready quicker than expected. It’s wonderful to know our communication and polite staff made you feel well looked after. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
Great communication and customer service
23 oktober 2025
Antwoord van Sytner Group - Derby Audi
Dear Baco, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with our communication and customer service. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback truly means a great deal to the entire team here at Derby Audi. We look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
The Sytnerdrive Accident Aftercare…
The Sytnerdrive Accident Aftercare service offered by Audi Derby is second to none. Not only do they fully repair your vehicle with genuine Audi parts but they also keep you fully informed of the progress of the repair. If you unfortunately need these services then ask to speak with Gareth Oats in the bodyshop and he'll give you every assistance.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you, Wendy, for your kind words and for taking the time to share your experience with our Sytnerdrive Accident Aftercare service. We are delighted to hear that Gareth and the team provided you with excellent support and kept you well informed throughout the repair process. It is always our aim to use genuine Audi parts and deliver the highest standard of care. Your recommendation means a great deal to us, and we truly appreciate your trust in Audi Derby.
Helpful friendly informative
23 oktober 2025
Antwoord van Sytner Group - Derby Audi
Dear Elsiecustomer, Thank you ever so much for your kind words. We are delighted to hear that you found our team helpful, friendly, and informative. It is always our aim to provide a welcoming and knowledgeable service to all our customers. Your positive feedback truly means a lot to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Mobile Technician Andrew
We've been using mobile technician Andrew for all of our difficult to diagnose problems regarding VAG cars and he's fantastic! Always super helpful and very clear with his explanations to both management and technicians. Always on time and very reliable, we're always happy to have him on our site!
24 oktober 2025
Review zonder uitnodiging
Car serviced on time nice welcome and…
Car serviced on time nice welcome and coffee whilst waiting was good. Service competed with a nice clean car as a bonus. Thank you Audi service team.
2 oktober 2025
Antwoord van Sytner Group - Derby Audi
Thank you for your kind words, Charles. We are delighted to hear that you had a positive experience at Derby Audi. Our team takes great pride in providing timely and efficient service, and we are glad that you were able to enjoy a nice cup of coffee while waiting. It is our pleasure to ensure that your car is not only serviced on time, but also returned to you in a clean and pristine condition. Thank you for choosing Derby Audi for your car servicing needs.
Audi Dealer Mobile Tech
We had Andrew come out and diagnose a complicated Airbag fault which entailed working through Audi technical bulletins. This lead to identifying the faulty part first time right. He came back the following day to code in the new part. We've used him numerous times, he's always on time, happy to help and good value for money
30 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing 5-star review, Mrs Clay. We are delighted to hear that Andrew was able to successfully diagnose and fix your complicated airbag fault. Our team at Derby Audi takes great pride in providing top-notch service and we are thrilled that Andrew's expertise and dedication shone through. We appreciate your continued trust in us and we look forward to serving you in the future. Thank you for choosing Derby Audi.
Well recieved and efficient service…
Well recieved and efficient service carried out in a timley manner,
23 september 2025
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Mr Wright. We are delighted to hear that you had a positive experience at Derby Audi. Our team takes great pride in providing efficient and timely service to all our customers. We are glad to know that our efforts were well received by you. We appreciate your support and look forward to welcoming you back for any future automotive needs. Thank you for choosing Derby Audi.
quick efficient and freindly service
11 september 2025
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Customer! We are delighted to hear that you had a quick, efficient, and friendly experience at Derby Audi. Our team takes great pride in providing top-notch service to all of our customers. We are glad that we were able to meet your expectations and make your visit a positive one. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Derby Audi.
Leon Did a great job cleaning the Q8.
10 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
We are delighted to hear that Leon provided excellent service in cleaning your Q8 at Derby Audi. Our team takes great pride in ensuring our customers' vehicles are spotless and well-maintained. We apologise for any inconvenience or dissatisfaction you may have experienced prior to your visit. We are constantly striving to improve our services and appreciate your feedback. Thank you for choosing Derby Audi and we hope to see you again in the future. It would be an honour to continue providing you with top-notch service.
Had my oil service done at Audi Derby…
Had my oil service done at Audi Derby and was really impressed. The team were friendly, professional, and kept everything straightforward. No hassle gave me advisories I am aware of, On top of that, they gave the car a clean which was a really nice touch — it came back looking great. Excellent customer service from start to finish, would definitely recommend. AAA+++
28 augustus 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Derick. We are delighted to hear that you had a great experience at Audi Derby during your recent oil service. Our team takes pride in providing friendly and professional service, and we are glad that you found the process straightforward. We also appreciate your recognition of our efforts to keep your car clean. It was a pleasure serving you and we hope to see you again in the future. Thank you for recommending us. AAA+++
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