Mrs Denise harkin Recently had my kitchen fitted .through stockton tecaz jess was very helpfull in organising the planning neil the fitter did a fabulouse job the cuboards and doors are fab the whol... Toon meer
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Would like to say a massive thank you to tecaz at pennywell for our amazing new bathroom the staff were great and really friendly. Especially Tiegan for being warm and welcoming and helping us pick ou... Toon meer
I couldn’t be happier with the service I received from Tecaz. Michael did an outstanding job with the design, and Henry and Connor carried out the fitting to an exceptionally high standard. The timing... Toon meer
Bedrijf heeft geantwoord
Teesside Branch. Have a fantastic kitchen. Kev who designed it is very patient and changed our design repeatedly to suit what we wanted. Mick the surveyor gave us some additional really good ideas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tecaz is the largest independent bathroom and kitchen company in the North East, having 3 vast bathroom and kitchen showrooms situated in North Shields, Sunderland and Stockton. Each premises shows all the latest designs in bathing, showering and kitchens, in either contemporary or Classical styling. The Tecaz name has been well known for 40 years in the Newcastle and Sunderland area from it’s origination in Boldon. The first properly dedicated bathroom and kitchen megastore opened in North Shields, Newcastle in 1985. After North Shields, a showroom in Ryhope was opened in 1999 in a 26,000 square foot former Co-Op superstore and not long afterward a 32,000 square foot Cash and Carry building was purchased in Stockton. All had the emphasis on the broadest range and best prices combined with quality. Pennywell overhead web image When the opportunity to purchase the ex-Sunderland Echo building in Pennywell Industrial Estate, Sunderland, close to the A19 was identified, it became obvious that this was a worthy successor to the Ryhope premises, therefore in May 2015 this site was acquired. Due to our huge floorspace we have a massive area across our 3 showrooms, displaying a huge number of brands, and products displayed, so you can see and feel the products. At Tecaz we showcase 150 bath and shower rooms, and more than 40 kitchens room settings, from over 25 leading manufacturers, at each shop. With a team of designers available to offer advice and free computer planning, and installation support on larger projects you are sure to achieve your dream bathroom or kitchen. With emphasis on innovative planning being a major consideration for any bathroom or kitchen project, the free computer aided design with the added peace of mind of a free service of survey before installation means that your dream can be translated into reality with the minimum of disruption. We also offer FREE granite worktops on selected rigid built kitchen ranges.
Contactgegevens
Tecaz House, NE297TN, North Shields, Verenigd Koninkrijk
- 01912576511
- Info@tecaz.com
- www.tecaz.com
4,7
Uitstekend
820 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Tecaz
Hello,
We are very sorry to hear that you are still upset from an issue that occurred in 2022. October 2022 to be precise, with our last email to yourself and indeed our last correspondence being 24/10/2022.
We can view from the images you supplied, you were very kindly given a free replacement pan for damage caused by that of your fitter in one of your rental properties to which you are a landlord, as you kindly informed us of in your correspondence. The new pan supplied being an exact match for the original.
Whilst I am sorry to hear that you are unhappy with the outstanding customer service you were given from Kerry who worked on the department at the time, I would question as to why you have placed a defamatory review some 2 years after the event. Holding on to that nearly as long as our amazing sale prices in any of our 3 fantastic stores in the North East with hundreds of displays to view.
We do also appreciate that at the time you felt that you wanted compensation, however as we did advise, you had the goods over 3 months before reporting damage, and the damage sustained was not that of a manufacturing cause. Therefore, we, as a gesture of goodwill to you our valued customer, provided you with an exact model match pan that had been damaged during installation free of charge.
Regards
Tecaz
Tecaz North Shields
Excellent service from the North Shields branch, Elaine was friendly, helpful and really lovely to deal with from the off. Phil and Henry from Fine Fit Bathrooms did such an amazing job on fitting our bathroom and were a pleasure to deal with the whole time - it looks amazing.
3 april 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Thank you so much for yet another wonderful review about one of our fantastic in store designers.
Your designer, as you will see from the bouquet of superlative reviews, really manages to create a beautiful experience for all of their customers.
We are thrilled you loved the experience.
Whilst the fitters you chose do not work for, or with us, we are certain your designer will pass on the amazing feedback.
Regards
Tecaz
Tecaz pennywell
Thank you for supplying our new bath it is exactly what we wanted. Thank you also for recommending Steve to fit the bath and additional items.
They did a fantastic job and even took the remains of the old away.
2 mei 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
So glad to hear you love your knew bath.
Unfortunately we can't comment on your fitter as we don't know them, but we are certain your feedback will reach them!
We appreciate you taking the time to leave your review.
Regards
Tecaz
New bathroom
Ordered a new bathroom today with Elaine from the north shields branch. She went above and beyond to help me find what I was looking for and to get it at the best price she could. Would definitely recommend
23 april 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
We do agree that your designer provides a great level of happiness to her clients, and with the amazing pricing that Tecaz offer with fantastic discounts across such a wide range of products, this really does allow her to create some fantastic deals for her customers.
Regards
Tecaz
Thank you Lisa!
Lisa was really welcoming and gave us her professional advice regarding our purchase. Lisa was very patient and helpful, very knowledgeable and I would definitely recommend her if you ever visit the Stockton branch.
13 april 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
As is noticed from so many of our reviews, you really got a good one! Giving such a warm welcome, patience and care with each customer. Thrilled to see you are as happy as we are.
Regards
Tecaz
Lisa from Stockton branch
Got our bathroom toilet and sink from the Sunderland branch with staff being very helpful.At the Stockton branch today to get the rest of the fixtures. Lisa very very helpful , she couldn’t do enough for us, especially when the black radiators we wanted were not something they had in store , she she spent a very long time looking threw different brochures to try and find us the cheapest price . Would definitely shop here again and go straight to Lisa for all her help in the future :)
13 april 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
She really does go out of her way for every customer! Giving such an amazing customer service at all times. So glad you seen the amazing qualities we do!
Regards
Tecaz
Shower Tray
Received the most amazing service from Elaine in Tecaz today getting a new shower tray.
Will definitely be back & highly recommend. Thanks so much Elaine for all your help & advice 😊!
11 april 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Our sales team love her just as much as you, they are ALWAYS saying such incredible things about her!
So glad you felt the same.
Regards
Tecaz
Terrible customer service.
Terrible customer service.
Ordered wrong shower tray and different sink to what I was shown. Not interested in admitting any fault or resolving.
As can been seen from the companies reply, the above rings true, it seems miss selling is common practice at Tecaz!
Do not buy from here!
9 april 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
We are really sorry to see you have left a defamatory review after purchasing the wrong goods. We are aware of your error in purchase and have offered to assist, unfortunately your review will not change the situation.
Regards
Tecaz
Excellent service from Tecaz … design…
Excellent service from Tecaz … design advice from Elaine was amazing so helpful and enthusiastic and the fitters Phil and Henry were brilliant… attention to detail and reliable second to none… resulting in an incredible en suite … will definitely recommend and use again
27 maart 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
As so many will notice, your designer truly is a common theme on these amazing 5 star outstanding reviews. This really does reflect the work put out by her on such a regular basis helping our customers bring their dreams to life!
Unfortunately your fitting teams do not work for us, but we are certain the amazing feedback will reach them!
Enjoy the bathroom!
Regards
Tecaz
Have used Jessica Knox twice over the…
Have used Jessica Knox twice over the years to supply our kitchens and have always been impressed. Nothing is too much trouble, she takes her time and makes you feel at ease. So when my mam was looking for a kitchen had no hesitation in recommending Jess. Spent 3 hours with her today, same fantastic service as ever.
23 maart 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Thank you so much for your review. Your designer really is fantastic. Spending time to ensure her clients really bring their dream to fruition. Making all concepts a reality where possible and going the extra mile every time.
We appreciate you taking the time to leave your feedback.
Regards
Tecaz
Obviously as a tradesman I look all…
Obviously as a tradesman I look all over for the best deal and every time Elaine at teecaz beats the prices not only that she is excellent at organising what I need so when it come to doing my jobs they all run smoothly. 100% recommend giving Elaine a visit when looking for a purchase.
14 maart 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Thank you so much for your review. We really do love the work that you designer does and how she really does try to go the extra mile.
We look forward to seeing you again soon.
Regards
Tecaz
Faulty goods no refund
Please be aware of 5 day policy
Bought a cast resin shower tray checked OK within 5 days looked OK went to fit and was warped unable to level impossible to fit glass screen as that bad a manufacturer fault they will not refund told to buy another as had it 9 days I have the defect tray and pictures available if required
9 maart 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
We are once again politely advising you to remove your falsified review.
As a business we fully understand it is difficult when you can not get your preferred outcome to a situation, and we do comprehend that frustration.
However being abusive, aggressive and threatening to colleagues and then placing several falsified defamatory reviews will not amend your situation nor bring you any appeasement.
Regards
Tecaz
Outstanding customer service.
Outstanding customer service from going in, having a chat with Elaine, picking out what we wanted to the lads that came to rip out, fit and clean up. Absolutely over the moon with the work carried out. 100% recommend.
13 februari 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
So pleased to hear you are happy with your chosen bathroom, your fantastic designer and your customer service.
Whilst we can not comment on that of your fitting team as they do not work with, or for us, we are certain your feedback will reach them.
Thank you for taking the time to leave your review.
Regards
Tecaz
Excellent all round
Brilliant service from start to finish, from the help and advice from Elaine in the showroom to the finished bathroom done by the fitters who work alongside her.
Outstanding job done. Highly recommended. Thankyou so much Elaine and team from a very happy customer.
26 februari 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Your designer really is a shining star isn't she! Not only making her customers feel relaxed, but also helping them create an amazing showpiece inside of their homes by taking the time to listen to what they want.
Whilst we can't comment on your fitting team, as they do not work for, or with Tecaz, we are certain your feedback will be passed on to them.
Enjoy the bathroom!
Regards
Tecaz
The guy was great
The guy was great, gave us some great help with bath panels, explained all I needed to know, price matched a competitor, and we will return for the radiator, great service, thanks.
26 februari 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Thrilled to hear you enjoyed your experience.
See you when you need that radiator!
Regards
Tecaz
Lovley Bathroom
Myself and my partner recently purchased a bathroom and kitchen from tecaz north shielkds. They both look amazing and we are both over the moon. Thanks to all the staff that helped build our dream.
24 februari 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
We are so glad to hear you are happy with your experience.
We value all feedback here at Tecaz, regardless of it's nature. Thank you for taking the time to leave your review.
Regards
Tecaz
Bathroom & Kitchen
After a little time shopping around we were recommened to Tecaz as they do both bathrooms and kitchens. Needless to say I am not dissapointed with the level of service at all. I was quoted a 6 week lead time as the kitchen was made to measure and not pre built. During this time I was updated frequentlyly by the store manager and the in house designer Mohammed. We had one little hickup along the way but that was resolved with great haste.
Going forward I will be looking to also uprade my en-suite and would personally recommend anyone looking at a bathroom or kitchen to keep Tecaz in mind. Great job and thank you again.
24 februari 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Your designer really does a fantastic job of putting his over 20 years of experience into helping customers design the very best kitchens and bathrooms they can envisage.
We value communication with all of our customers, and will always endeavour to make the experience as good as we possibly can.
See you when the en-suite is needing a re-vamp!
Regards
Tecaz
En Suite
I went to Tecaz for my En Suit and I am extremely pleased I did. Elaine from Tecaz in North Shields helped me last year with my parents bathroom so I knew I wanted to go back and see her for my En Suite. Elaine remembered me which made me feel very valued as a customer. From my brief she knew exactly what I wanted and kept all of my products within my budget. (And has helped me create the most classy and modern en suit)
I then used Elaine’s recommendation of Phil to fit my en suite, Phil also fitted my parents bathroom over a year ago. Phil and Harry worked so hard even when they came across a few issues due to my property, they over came them with easy and no fuss. They really respected my property and left everything tidy.
Thank you Tecaz and mostly thank you Elaine one again for helping me create a stunning en suite and proving as always the most amazing customer service xx
19 februari 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Thank you so much for your review. We do agree that you designer is superb, always doing what she can to help customers dreams become reality.
Whilst we can't comment on your fitting team as they do not work for, or with Tecaz, we are certain your feedback will reach them.
Enjoy the bathroom!
Regards
Tecaz
First class service from LISA nothing was a problem not to pushy made some good suggestion's with colour & materials this is our second Purchase
we used TECAZ Stockton because the service first class
17 februari 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello,
Thank you so much for your 5 star review. We appreciate all feedback.
Regards
Tecaz
Attempted to buy a new toilet seat for…
Attempted to buy a new toilet seat for a unit bought in 2011. Craig who served me was amazing. He did his best to find the right one for me, looking up my details on computer. Although I could not resolve it today Craig went out of his way to help. An absolute star.
19 februari 2024
Review zonder uitnodiging
Antwoord van Tecaz
Hello!
You have hit the nail on the head, an absolute star! He really is an amazing colleague for us, going out of his way at all times to help each customer he serves.
We hope you manage to sort a seat soon!
Regards
Tecaz
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