Telford Copper & Stainless Cylinders LTD Reviews 

I had a technical query regarding a 500 litre cylinder which was fully answered within 1 hour, great product and service

Great technical support over an issue with our heat pump. Marie and Miles’ swift response meant the problem was quickly fixed. Excellent customer service!

Technical services were very helpful with diagnosing a problem with our cylinder, which had been fitted 6 months earlier by a local company. I paid Telford for a service visit to check the installation and provide peace of mind, they were excellent and swapped out a faulty component. Great after sales support.

staff knew what i needed straight away,
part number and price emailed in minutes,
free carriage for march too.

Fantastic customer service really helpful.

Excellent technical support from Trevor Roe. Despite the fact that I started off using a technical term incorrectly he was very patient and very quick to respond. The cylinder hasn't been ordered yet (that's my next step) but so far Telford have been excellent.

Peter was really helpful and patient when explaining my hot water system to me, he took the time to explain things to me in a way I would understand!

We received first class advice from Sean today, despite the fact that the company hadn’t supplied our item. Thank you.

The technical support provided by Trevor Roe has been exceptional. The in-depth knowledge he has in dealing with various issues and problems is impressive.
More importantly, he takes time and listens to the information being conveyed to him.

The process of ordering a new Telford Vented Indirect Copper Hot Water Cylinder and Backer 27inch Immersion Heater, through Plumbnation, was very straightforward and they were very helpful with the technical queries I had.
The delivery of the Cylinder was undertaken by Telford themselves. The delivery driver could not have been more pleasant and helpful.
Unfortunately, we were out when he came so he phoned us to ask where he could safely leave the cylinder. After some discussion he searched out which one of our neighbours was at home, and while we stayed on the call he organised leaving the cylinder with them. So, what could have been a difficult situation was dealt with without any fuss or bother.
I had checked with Plumbnation that the 27 inch immersion heater would fit in the cylinder, and they confirmed with Telford that it would. However, when I did a test fit I was concerned that the heater might just touch the coil. A quick, and very helpful, call to Telford support confirmed that even if the heater did touch the coil it wasn't a problem.
So a very special thanks to Rob of Plumbnation and the delivery driver, Yvonne and Sean of Telford Copper Cylinders.

I really appreciated the support of Caroline and Miles to deal with an urgent issue on my heatpump. Very responsive, effective and professional.

I emailed with some technical queries with regards converting from a vented to unvented cylinder. In less that 24 hours I received a comprehensive response.
Excellent.

Having purchased a Telford cylinder, I had occasion to speak to the technical department. Sean Reynolds assisted my in that regard. Within minutes, Sean had provided the information in detail. Not only did he specify what to do, he further provided other technical details which will enhance the performance of the cylinder. I was most impressed with the assistance provided by Sean. He is a credit to your company.

Sean was so helpful when I phoned up for some advice about my immersion tank. My electricity bills have been very high and Sean took the time and patience to talk me through things, send me some guides and come up with a solution. Sean was very knowledgable and I felt like I had great support from him. Thanks so much

The technical advice team at Telford have been fantastic. Very helpful advice and generous with time and availability to answer all my questions and guide me through steps to try and resolve my hot water problem, both on the telephone and by email. I felt very supported by them. When it became apparent I would need an engineer the service team were excellent and organised an engineer to come . I am really glad of their support.
The engineer has been . Arrived exactly on time and solved our problem quickly. Very grateful to the Telford team today.🙂👍

Excellent Technical support,took time to answer all questions, much appreciated
Many Thanks

Keep getting messages left on my phone from this number and old man leaves message. Have had no dealings with company blocked number!!

I recently had the pleasure of working with Sean from Telford Boiler, and I can’t recommend his services enough. From start to finish, the experience was top-notch. Sean's extensive knowledge and expertise really stood out. He took the time to answer all of my questions thoroughly, making sure I understood every step of the process. Whether it was a minor query or a more complex issue, he provided clear, concise, and helpful responses each time.
If you're looking for high-quality, reliable, and knowledgeable service, I highly recommend Telford Boiler

Purchase of a hot water cylinder and installation. Great experience from start to finish - The Customer Service Team were very helpful and knowledgeable (answered the phone straight away, no long holds!).

Install was 1 week later, and fitter (Phil) arrived exactly on time. He explained what he needed to do, and kept me updated throughout (I actually now have an understanding of how it works!).

This is exactly how a company should operate. I will be telling all my neighbours!