The two ladies who cleaned our house did a great job, and took on any feedback willingly. They left the house spotless. The comms from Tenancy cleaner is also brilliant- making it easy to check orders... Toon meer
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My experience was great with Tenancy cleaner . We had 2 people , Mihaela and another lady with her ! They cleaned our rooms and bathrooms ,made the bathrooms look all shiny and spotless ,the best par... Toon meer
Bedrijf heeft geantwoord
Excellent service from my cleaner, Atanas today. He worked really hard to get my flat looking amazing. I cannot fault his work today and would highly recommend this company for an end of tenancy clea... Toon meer
Bedrijf heeft geantwoord
Dreadful company, do not use them if you are located in the Bath area. My daughter paid for an end of tenancy clean and the house wasn’t cleaned properly and they caused damage. When contacted they av... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Tenancy Cleaner is a nationwide professional cleaning company specialising in End of Tenancy Cleaning, One-Off Deep Cleaning, After Builders Cleaning, Appliances Cleaning, and Professional Carpet Cleaning. Established in 2009, we’ve grown rapidly thanks to our strong focus on customer care and satisfaction. Over the past decade, we’ve partnered with many reputable estate agents, landlords, and tenants, delivering thousands of high-quality cleaning services across the tenancy sector. Whether you’re moving in or moving out of a property, Tenancy Cleaner is here to take care of your deep cleaning needs, so you can focus on what matters most. We operate throughout Greater London, with fully equipped teams covering all boroughs and surrounding areas. Our mission is to provide a consistent, reliable, and professional cleaning experience — every time. As we continue to grow, we are expanding into outer London and beyond. Stay tuned for updates as we broaden our service areas. For all types of end of tenancy, deep, after builder, or specialist cleaning, contact Tenancy Cleaner — and let us do it right.
Contactgegevens
96 Windmill Road, TW16 7HB, Sunbury-On-Thames, Verenigd Koninkrijk
- 020 3633 4897
- office@tenancycleaner.com
- www.tenancycleaner.com
4,2
Goed
3K reviews
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Heeft 54% van zijn negatieve reviews beantwoord
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Very quick response and cleaned to a high standard.
I had a rushed job to clean a rental house and tenancy cleaner were able to find a team to clean it the next day. They did a good job of cleaning the house at a very reasonable price
I would recommend them and also use them again to do a end of tenancy clean.
5 juni 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that we were able to arrange a team for you at short notice and that you were happy with the standard of the clean and the value for money. We always do our best to accommodate urgent requests whenever possible.
Your recommendation means a lot to us, and we’d be more than happy to assist you again with any future cleaning needs, including end of tenancy cleaning.
Thank you for choosing our service.
From enquiring to booking to completion…
From enquiring to booking to completion was a dream, constant communication. Cleaners turned up early and did a brilliant job. Excellently priced too. Highly recommend
5 juni 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that the entire process, from enquiry to booking and completion, was smooth and stress-free. It’s great to know the communication kept you informed throughout, the team arrived early, and delivered a brilliant result.
We’re also pleased that you found the service competitively priced. Your recommendation truly means a lot to us.
Thank you for choosing our service, and we hope to assist you again in the future.
It was a really great experience
It was a really great experience! It’s the second year that Atanas has done an end of tenancy clean for me and I’ve had great experiences both times. He’s very thorough and the flat is always left smelling and looking amazing after he’s left. Highly recommend Atanas.
28 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Atanas has once again delivered a great experience for you. It means a lot to us that you chose our service for a second year and were just as happy with the results.
Atanas takes great pride in his work, so he’ll be thrilled to hear that his thoroughness and attention to detail left the flat looking and smelling amazing. Your recommendation truly means a lot to us.
Thank you again for your continued trust and support. We look forward to helping you again in the future.
Definitely recommend!!
Atanas was brilliant. Very polite and smiley. Everything was spotless and cleaned very well, the carpets looked brand new and smelt amazing. Would definitely use again and really recommend!
31 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear that Atanas was brilliant and made such a positive impression with his friendly attitude and professionalism. It’s wonderful to know everything was left spotless and that the carpets looked brand new and smelled amazing.
Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to helping you again in the future.
Superb Clean.
Atanas arrived on time. Checked the itinerary with me.
Very pleased with his work, property has been thoroughly cleaned to a very high standard.
Thank you 👌👍💪
1 juni 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Atanas arrived on time, took the time to review the itinerary with you, and delivered such a high standard of cleaning. It’s great to know you were very pleased with the results and that the property was cleaned thoroughly.
We’ll be sure to pass on your kind words to Atanas. Thank you again for your feedback and for choosing our service.
1 am very pleased with the cleaning…
1 am very pleased with the cleaning service provided. The cleaners were professional, punctual, and paid great attention to detail. My home was left spotless and fresh, and they were friendly and respectful throughout. I would highly recommend their services and will definitely use them again. Thank you for an excellent job thankyou Team John
31 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that you were very pleased with the service provided by Team John. It’s great to know the team were professional, punctual, and paid close attention to detail, leaving your home spotless and fresh.
Your kind words and recommendation mean a lot to us. We’ll be sure to pass on your thanks to Team John.
We truly appreciate your support and look forward to helping you again in the future.
Great job from team John
Great job from team John. On Time and meticulous
31 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your kind feedback.
We’re delighted to hear that Team John arrived on time and carried out the clean with such care and attention to detail. We’ll be sure to pass on your compliments to the team.
We truly appreciate your review and hope to assist you again in the future.
Nesh team did a great job cleaning our…
Nesh team did a great job cleaning our flat for end of tenancy. Very polite and professional. Would recommend.
27 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that Nesh and the team did a great job with your end of tenancy clean. It’s wonderful to know you found them polite and professional.
We truly appreciate your recommendation and hope to assist you again in the future.
Impressive clean and easy to book
We were very impressed with Tenancy Cleaner. Our cleaner, Atanas, arrived on time (even though the house isn’t easy to find) and was very professional. The house, which is 200 years old and can get very dusty, was sparkling by the time he was done. Tenancy Cleaner was also extremely easy to book with, with clear and reassuring communication, and they also offered us the best quote we could find. We’ll definitely use them again.
29 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Atanas arrived on time, despite the property being difficult to find, and delivered such a professional service. It’s especially great to know that your beautiful 200-year-old home was left sparkling clean.
We’re also pleased that you found the booking process easy, the communication clear and reassuring, and the pricing competitive. Your kind words mean a lot to us.
We truly appreciate your support and look forward to helping you again in the future.
Really professional and punctual
Really professional and punctual! Absolutely spotless oven and bathrooms. A few small bits I had to touch up on but a massive relief not to have to do it all myself !
29 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your feedback.
We’re delighted to hear that you found the team professional and punctual, and that the oven and bathrooms were left absolutely spotless. We appreciate your honest comments regarding the small touch-ups and are glad that, overall, the service took a huge amount of work and stress off your shoulders.
Thank you for choosing us, and we hope to assist you again in the future.
Thank you Tenancy Cleaner!
Purchased an apartment recently and chose 'Tenancy Cleaner' to come in for a deep clean.
Their communication from start to finish was fantastic.
They sent me an itemised break down of the work to be done with a start time of 9.30am on my chosen date.
The work carried out was of a professional standard with fantastic results. The staff were polite and friendly. The deep clean was a great experience. I would definitely recommend to anyone thinking of using a home cleaning team.
28 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that you chose Tenancy Cleaner for the deep clean of your new apartment and that you had such a positive experience. It’s great to know that the communication, itemised quotation, and professionalism of the team met your expectations from start to finish.
We’re especially pleased that you were happy with the results and found the staff polite and friendly. Your recommendation means a lot to us.
Thank you again for your support, and we wish you all the best in your new home.
Great service
Great service: timely, responsive and thorough with a polite demeanour :)
25 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that you found the service timely, responsive, and thorough. It’s also wonderful to know that the team’s polite and friendly manner made a positive impression.
We truly appreciate your feedback and hope to assist you again in the future.
End of tenancy cleaning 5 stars
Professionally, friendly, very hard working cleaners who got my rental ready to handover at the end of the tenancy. They take joy and pride in their work which is lovely to see.
27 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that the team were professional, friendly, and hardworking, and that they helped get your rental property ready for handover. It’s especially rewarding to hear that their pride and care in their work came through, as that’s something we truly value.
We really appreciate your kind words and thank you for choosing our service. We’d be happy to assist you again in the future.
I had the best experience with Team…
I had the best experience with Team John - they covered every inch and now I feel so comfortable in my new home.
27 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a great experience with Team John and that they covered every inch of the property. It’s especially rewarding to know that their hard work has helped you feel comfortable and settled in your new home.
We truly appreciate your kind words and wish you all the best in your new home.
Excellent work
Excellent work on a very demanding cleaning job
the team of 3 was helpful and efficient
I strongly recommend
9 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear the team handled such a demanding cleaning job efficiently and professionally. It’s great to know their hard work and helpful attitude made a positive impression.
We truly appreciate your strong recommendation and hope to assist you again in the future.
Tenancy Cleaner proved to be the right choice for us
We found Tenancy Cleaner after checking out several other cleaning companies and we are happy that we settled for the right one. They arrived on time and actually phoned me earlier that day to see if it was convenient to come an hour earlier, which it was, so that helped. We were having my late mum's property cleaned prior to marketing and even though we only chose to have the carpets vacuumed rather than deep cleaned, the whole place was left noticeably clean throughout. The communication was polite and friendly and I would gladly recommend Tenancy Cleaner to others on our experience.
20 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your thoughtful and kind review.
We’re truly pleased to hear that you felt Tenancy Cleaner was the right choice and that the team provided a positive experience from start to finish. It’s great to know the flexibility with timing helped and that the property was left noticeably clean throughout.
We’re also very sorry for your loss, and we appreciate the trust you placed in us to help prepare your late mum’s property before marketing it. Your kind words about the communication and professionalism mean a lot to us.
Thank you again for your recommendation, and we wish you all the very best moving forward.
Avoid if you want your deposit back
The satisfaction guarantee is useless. Hired for an end of tenancy clean. Initial clean was acceptable everywhere but the en-suite bathroom. The company was quick to get the same cleaners back, but did not manage to clean the bathroom to the standards of the flat management company. The cleaners claimed limescale was permanent damage (others were able to remove it). The lacks of satisfactory clean resulted in a £300 cleaning fee. After going back and forth with TenancyCleaners, they offered me a £21 refund (70% of the bathroom cleaning price). Considering the price I paid for the clean, and the fee this was not an acceptable outcome. Separately, one of the cleaners was aggressive, intimidating, and a bit of a bully. For the price point, there are better more reputable companies.
EDIT: Despite the claims that the limescale in the bathroom was a long term issue, it was not. The TenancyCleaner cleaners were able to remove it from easy to reach areas. Another company got the rest of it.
With regard to the behavior of one of the cleaner, I called immediately after the cleaners left the second time. It’s unreasonable to think a call like that would happen during, that would be a bigger risk. I further documented the full extent of the behavior in my email that evening. Both the call and the first response promised an investigation. I’d be happy to forward that email chain.
17 april 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you for your feedback. We’re sorry that you remain dissatisfied with the outcome and would like to clarify a few points.
When you raised concerns regarding the en-suite bathroom, we acted promptly and arranged for the same team to return and address the areas highlighted. Following our review, the refund offered was calculated specifically based on the areas that were flagged and the proportion of the service they represented. The £21 refund represented approximately 70% of the bathroom cleaning charge and was intended as a fair resolution based on the scope of the complaint.
Regarding the limescale, our position remains that the affected areas were heavily affected by long-term mineral deposits and deterioration. In our assessment, the remaining marks were not removable through standard cleaning methods. If the management company ultimately charged £300 specifically to address the limescale issue, this would suggest that replacement of fixtures such as taps or fittings may have been required, rather than additional cleaning alone, as severely affected limescale can become permanently bonded to surfaces and cause irreversible damage.
We also take any concerns regarding staff conduct seriously. Had this been raised with us during the service, we would have investigated the matter immediately.
While we regret that we could not reach a resolution that met your expectations, we did respond promptly, arranged a return visit, and calculated compensation based on the areas identified in the complaint. We appreciate your feedback and wish you all the best going forward.
Aurelio and Caroline were a great team…
Aurelio and Caroline were a great team for the end of tenancy clean, reliable and made sure the place was in fresh and cleaned thoroughly. Highly recommend.
14 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Aurelio and Caroline made such a great team and delivered a reliable and thorough end of tenancy clean. It’s great to know the property was left fresh and spotless.
We truly appreciate your recommendation and hope to assist you again in the future.
Super reliable
Super reliable
Excellent service with a personnel touch.
Would highly recommend
16 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your kind feedback.
We’re delighted to hear you found the service reliable and appreciated the personal touch. Your recommendation truly means a lot to us.
We look forward to helping you again in the future.
Very friendly and thorough service by…
Very friendly and thorough service by Adil and Zuzi, highly recommend. Prompt arrival, cleaned whole house, inside outside windows also. Thank you!
16 mei 2026
Review zonder uitnodiging
Antwoord van Tenancy Cleaner
Thank you so much for your lovely review.
We’re delighted to hear that Adil and Zuzi provided a friendly and thorough service and that you were happy with the prompt arrival and the cleaning of the whole house, including the inside and outside windows.
Your recommendation means a lot to us. Thank you again for choosing our service.
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