Tennis Warehouse Reviews 74

Son unos mentirosos, no dan las garantías de las marcas como indican
Son una basura
Solo quieren vender
No les importa si es bueno o malo
Quieren tu dinero

I ordered a Babolat Pure Drive for my 16 yo grandson's birthday. I kept checking to see if the racquet has shipped. The order status kept saying it had not shipped yet. I called twice and each time was told the racquet should be strung and shipped tomorrow. After hearing this twice over one week I finally cancelled the order and ordered the same racquet from tennis express for $20 less and it will be strung and shipped in 2 days. I have been a loyal customer of Tennis Warehouse for years but no more. I'll be ordering from Tennis Express in the future.

Hello, I received my shoes recently from this shop and they are fake shoes. I made this notice to the company and they did not want to reimburse me the money. I am very dissatisfied with the purchase, and do not recommend buying there.

One of the most frustrating customer service experiences in my life. I've exchanged 12 emails and 2 phone calls to try to get my store credit for a return. The first 6 emails, the email representatives told me to please keep waiting for the return to process. In reality, the return had already been processed all along but it got lost in their warehouse. Despite their mistake, they still have not given me my store credit and are unable to resolve something so basic.

Purchased a raquet from them and wanted to return it.
They leave a return label in box that racquet was shipped making it very easy to return.
Customer service were great.
Will do business again

Very helpful the workers and good prices.

I just bought a racquet from them. Really needed it for 2 tournaments. They showed it'd get it to me last Thursday at checkout, which would be the day before my tourney.

Yet, the morning of my tourney, I called them to inquire why I still haven't received it. The rep said they were behind in stringing. I said if they can't get it in time, why say it on checkout that they could get here by Thursday? She said oh, our system has issues, and we couldn't update that info. She said it'll be here by Monday.

Since my 2nd tournament will be on Monday afternoon, I am hoping I'll get it beforehand. Now I just got a message saying that it won't be in until Tuesday.

If their cart didn't say they could deliver, I would have called around for another store that could get it to me on time. I live near a city, so there are many options for me to choose from. I thought Tennis Warehouse was reliable, that's why I chose them. They also said that I could return it, but they won't refund me the special string that I ordered, even though they dropped the ball.

I will never use them again.

They take your money over the phone and promise delivery but never follow through

Searched a shoe brand (Nike) and model. Had numerous colors to choose from. Ordered one. Received the order confirmation, and the shoe name had an extra word in it. Searched the Nike website, and Nike does not make that shoe. They make the model I was searching. They make another shoe line with the other word in Tennis Warehouse's name for the shoe. But there is no combo line. The lines are very different. One made for lightweight and agile. The other extremely heavy and made for support and durability. I called Tennis Warehouse and they had no idea which shoe I was actually getting.

I purchased a pair of Lacoste sneakers from Tennis Warehouse that began falling apart after just two months of light use — including a worn-out sole and damaged upper material. When I reached out for help, I was told there is no outsole warranty and that the shoes are not eligible for replacement, despite clearly being defective.

To make matters worse, when I contacted Lacoste directly, even though I didn’t buy the shoes from their website, they immediately acknowledged the issue and shipped me a replacement pair without hesitation. That’s how a brand that stands behind its products handles customer service.

Tennis Warehouse, on the other hand, only offered a one-time 20% discount, but only on a full-priced item — which feels like a way to push another sale rather than resolve a real quality issue.

Very disappointed with how this was handled. If a global brand like Lacoste can take full responsibility, I expected much more from the store I actually gave my money to. I won’t be shopping here again.

Compré una raqueta el día 5/7. El cargo ya se efectuó en la tarjeta. El día 6/7 no confirmaron y hoy lunes está cerrado. Muy poco confiable. No volveré a comrar aquí

Después de pagar el pedido me indican que no tienen stock. Me ha sido imposible comunicarme con la tienda. Cortan el teléfono y no contestan los mails. Me siento estafado y deberé comprar el artículo nuevamente ya que es el regalo para mi hijo

I ordered 2 Yonix grips and ran into a problem with the adhesive backing. They sent me 2 new grips asap free of charge with no hassle. Will definitely order from them again.

Why do they continue to sell things when they don't have them in stock? Ive ordered multiple time lately to be told after the fact that the product isn't in stock. Im sure it's because they don't want to miss out on the sales. It's dishonest and Im done shopping there now. Bummer.

Tennis Warehouse continues to have inventory and logistics issues that get worse over time. My latest order was "in stock" when I ordered, but later that day became backordered for 10 days. OK, no problem. The 10 days go by, and now the backordered date is delayed by another 26 days. My suspicion is that the date will just keep extending and I'll never receive my order.

My prior order was estimated to arrive in 2 business days when I checked out, and actually took 7 business days (10 total days).

While I usually order the same item for a lower price through TW, I've started to pay a premium to get my racquets from a local store that is much more reliable. Too bad TW has gone far downhill in recent years.

Great customer service. I recently had a problem when with a purchase that I made and they resolved it right away. A++++ALL THE WAY!

Die negativen Erfahrungen kann ich nicht bestätigen. Habe dort ein Shirt bestellt, war auch skeptisch ob alles reibungslos verläuft, weil ich keine Auftragsbestätigung erhalten hatte, aber innerhalb von 2.5 Tagen war die Ware da. Alles super. Würde dort nochmals bedenkenlos bestellen

If your order doesn't arrive like mine... forget about it. They tell you they'll take care of it, only to ignore you until you complain again, and then the cycle starts over. They laugh in your face.

Placed an order for strings on an in stock item in May. I was charged for the item already but I was told that the item was on backorder to be fulfilled in July. When I reached out in July to ask about the status of my item, the customer service rep went ahead and cancelled my order without my consent. They eventually replaced my order but now they're telling me that the new fulfillment date is October.

Simply terrible service. I placed an order a long time in advance indicating that I needed to receive it before a certain date (2 and a half weeks after placing the order) and it was delay after delay asking for confirmations that I had already sent in writing and I even called by phone to give them and they promised me After so much waste of time, I was going to receive the order in two days and it ended up arriving after 5 days. I complained and they didn't care. Don't buy with them.