Tennis Warehouse Reviews 

Después de pagar el pedido me indican que no tienen stock. Me ha sido imposible comunicarme con la tienda. Cortan el teléfono y no contestan los mails. Me siento estafado y deberé comprar el artículo nuevamente ya que es el regalo para mi hijo

I ordered 2 Yonix grips and ran into a problem with the adhesive backing. They sent me 2 new grips asap free of charge with no hassle. Will definitely order from them again.

Why do they continue to sell things when they don't have them in stock? Ive ordered multiple time lately to be told after the fact that the product isn't in stock. Im sure it's because they don't want to miss out on the sales. It's dishonest and Im done shopping there now. Bummer.

Tennis Warehouse continues to have inventory and logistics issues that get worse over time. My latest order was "in stock" when I ordered, but later that day became backordered for 10 days. OK, no problem. The 10 days go by, and now the backordered date is delayed by another 26 days. My suspicion is that the date will just keep extending and I'll never receive my order.

My prior order was estimated to arrive in 2 business days when I checked out, and actually took 7 business days (10 total days).

While I usually order the same item for a lower price through TW, I've started to pay a premium to get my racquets from a local store that is much more reliable. Too bad TW has gone far downhill in recent years.

Great customer service. I recently had a problem when with a purchase that I made and they resolved it right away. A++++ALL THE WAY!

Die negativen Erfahrungen kann ich nicht bestätigen. Habe dort ein Shirt bestellt, war auch skeptisch ob alles reibungslos verläuft, weil ich keine Auftragsbestätigung erhalten hatte, aber innerhalb von 2.5 Tagen war die Ware da. Alles super. Würde dort nochmals bedenkenlos bestellen

If your order doesn't arrive like mine... forget about it. They tell you they'll take care of it, only to ignore you until you complain again, and then the cycle starts over. They laugh in your face.

Placed an order for strings on an in stock item in May. I was charged for the item already but I was told that the item was on backorder to be fulfilled in July. When I reached out in July to ask about the status of my item, the customer service rep went ahead and cancelled my order without my consent. They eventually replaced my order but now they're telling me that the new fulfillment date is October.

Simply terrible service. I placed an order a long time in advance indicating that I needed to receive it before a certain date (2 and a half weeks after placing the order) and it was delay after delay asking for confirmations that I had already sent in writing and I even called by phone to give them and they promised me After so much waste of time, I was going to receive the order in two days and it ended up arriving after 5 days. I complained and they didn't care. Don't buy with them.

Order number: 17192270

First and only review on this platform - Placed an order 8 days ago for a new racket and strings. Their customer service reached out to me saying the promotion code used was no longer valid and the order is on hold, I then made the payment in the same hour the email was received.

Fast forward to now 8 days later, item is still on hold with no shipment status. Highly inefficient logistics and mid/back office control.

Would HIGHLY recommend a different tennis retailer / better yet in person with the local tennis pro.

I recently had a terrible experience with TennisWarehouse that left us extremely disappointed for my sons collegiate sports purchase. Their customer service was subpar, to say the least. When we reached out to them about a defective product we got from them, they not only refused to take responsibility but also had the audacity to blame the college kids for the issue. It was clear that they did not stand behind their service or their products, which is unacceptable for a company in the retail industry.

I would strongly advise Against shopping at TennisWarehouse due to their lack of accountability and poor customer service.

For college kids, it even more is frustrating to spend your hard-earned money on a product only to receive something that is defective and then be treated poorly when seeking a resolution. The fact that they were quick to shift the blame onto me instead of addressing the issue speaks volumes about their integrity as a business.

Overall, my experience with TennisWarehouse was extremely negative, and I would caution others to steer clear of this store. It is disappointing to see a company prioritize profit over customer satisfaction and fail to uphold their end of the bargain. Save yourself the headache and shop elsewhere where you will be treated with respect and receive the quality service you deserve.

I recently called TW, because I had been living out of the country and I was back in the U.S. visiting. I knew I had had a store credit from six years ago, but it had been so long that the customer service agent named Nancy could not find my account at first. She eventually found it and told me that she would have to forward it to another department and get back to me. Normally, in my experience, something like this would just get lost in the busyness and I would not get a response. TW emailed me back the same day to my surprise and the next day they emailed me my store credit. Kudos to TW, very friendly and efficient.

Obviously from the number of complaints here (which I wish I had read before I ordered), this company has issues. I ordered an electronic gift certificate thinking it would arrive in short order. Hah! When I called the company to find out where it was 2 hours later, I was told it could take 24-48 hours because it has to go through 2 DEPARTMENTS! I have ordered dozens of electronic gift cards from other businesses and every single one arrived within an hour. This tells me several things, but primarily that I made a horrible mistake dealing with this company and will never do so again. They only got 2 stars because they actually had someone who answered the phone.

Rapide, qualité de l emballage, prix imbattables, site le moins chère ne cherchez pas ailleurs.C est la 4 fois que je prend des chaussures et on est toujours ravit de découvrir les cadeaux.

Realizo un pedido de unas zapatillas Adidas, y me llega la caja de las zapatillas Adidas con unas zapatillas dentro ASICS USADAS. Una VERDADERA VERGUENZA DE TIENDA. NADA FIABLE. JAMAS VOLVERE A COMPRAR AQUI.

My story is pretty similar to some others. Ordered three demo rackets because I need to replace mine, one of which had cracked. They said it would take a couple of weeks, but several weeks later, the rackets never arrived and they had no idea when they might ship. Cancelled the order. These are popular rackets, and they must have some in stock. If the demo program is losing money the way it's run, then change how you run it. Don't promise demos and then just never send them. Now I start league play next week and I only have one racket and no idea what I should buy. (I'm a string breaker so that's not going to work.)

Terrible service. You can't get any info on your order. I'm waiting quite a lot for mine, I can get any info and don't know when it will come and will it come at all.

At the time I placed the order, the website said delivery would be in 4 days. It did not even ship until 5 days and arrived 7 days after the order. When I called on the fourth day, they said "our website is wrong and we know the delivery date information we give on strung racquets is incorrect". I asked if they know it is wrong, why are they willfully misleading customers vs fixing their site. The only response I kept on getting is their own website is wrong. They did nothing about it. Beware of this.

if you want to lost money and patience, i suggest to buy in this website. Good Luck, worst service and delivery

Achat de chaussures de tennis. Un excellent contact téléphonique avec un interlocuteur très professionnel et avenant qui m'a apporté toutes les réponses aux questions posées (question concernant les pointures pour des pieds larges, quelle marque conseillée....).
J'ai passé commande du modèle qui m'a été conseillé. Reçu en 48h ! Essayé et très satisfait ! Je recommande sans hésiter ce fournisseur