I love going to Tenpin and I always have a great time. The only thing that marks it down was when I went with friends the other night, our bowling lane malfunctioned twice and due to what I assume is... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great experience booking 2 bowling games for my son and his friends. They all had so much fun. The members of staff was helpful when the bumpers didn’t go up. The Tuesday offers are excellent also
Bedrijf heeft geantwoord
Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... Toon meer
Bedrijf heeft geantwoord
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Contactgegevens
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, Verenigd Koninkrijk
- 0333 034 6100
3,7
Gemiddeld
222 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you for 1 day relax
26 augustus 2026
Antwoord van Tenpin - Cambridge
Hi Elena, thank you for your 5* review of Tenpin Cambridge! We look forward to welcoming you back again shortly! Best wishes-Leila
Antwoord van Tenpin - Cambridge
Hi Erla Joy, what a wonderful 5* review of Tenpin Cambridge! We are so pleased you had a great time and found our reception team very friendly and we hope to see you again soon for another fun day out! Best wishes - Mel
No air conditioning made the whole…
No air conditioning made the whole experience awful.
20 augustus 2026
Antwoord van Tenpin - Cambridge
Hi Joe, thank you for taking the time to leave a review of Tenpin Cambridge. We are very sorry to hear that you found the venue too hot on your recent visit! Your feedback is so important to us as this helps us to make improvements where needed so please be assured all will be shared with the appropriate team! We do hope this will not stop you from visiting us again in the future and we look forward to welcoming you back! Best wishes - Mel
Very friendly staff and a great…
Very friendly staff and a great experience for us and our grandchildren. Reasonably priced too. Would be better if parking was free
12 augustus 2026
Antwoord van Tenpin - Cambridge
Hello Colleen, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us. We will pass your comments and suggestions on. We do hope to see you again soon. Many Thanks - Kimberley
Antwoord van Tenpin - Cambridge
Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a great time at our Tenpin Cambridge. We do hope to see you again soon. Many Thanks- Kimberley
Lack of Aircon and bowling lane issues…
Lack of Aircon and bowling lane issues ruined experience. Simply not acceptable given the cost.
12 augustus 2026
Antwoord van Tenpin - Cambridge
Hi John,
Thank you for your 2* review at Tenpin Cambridge! We are very sorry to hear that you've not had a great time whilst on your recent visit to us. Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like for this to be looked into further please email customer. feedback@tenpin.co.uk. Best wishes- Steph
Really lovely evening spent with…
Really lovely evening spent with friends, perfect for my birthday weekend. Keep up the good work!
12 augustus 2026
Antwoord van Tenpin - Cambridge
Hi Oliver,
Thank you for your amazing 5* review at Tenpin Cambridge! We are delighted that you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again soon! Best wishes- Steph
Customer service lacking (staff did not…
Customer service lacking (staff did not seem interested), many beers not on tap and the toilets were is a filthy state. For the prices being charges (£130+ for 7 people bowling) it felt like a rip off. I am happy to pay a premiun when a premium experience is given, but this was far from.
12 augustus 2026
Antwoord van Tenpin - Cambridge
Hello Mr Oliver West,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We are truly sorry to hear about your disappointing experience. We understand your frustration regarding the customer service, the availability of beers, and the condition of the toilets. This is certainly not the premium experience we aim to provide. We appreciate you feedback and hope that your next visit is a more enjoyable experience. All the best ~ Laura
Antwoord van Tenpin - Cambridge
Hi Prabhdeep, thank you for leaving a 4* review of Tenpin Cambridge! We are very sorry to hear that your bowling experience was interrupted. We hope this was resolved at the venue and we hope you will still consider visiting us in the future! Best wishes - Mel
Good Experience, but Customer Service Could Be Better
We were initially placed in a small room without knowing there were different room sizes, and the monitor was difficult to use, so we ended up with fewer songs than expected. When we extended, the issue was fixed and we were moved to a different room, which we appreciated. However, one staff member was very impatient and unfriendly, and the customer service could have been better, especially since it was our first time.
6 augustus 2026
Antwoord van Tenpin - Cambridge
Hi there, thank you for leaving a 3* review of Tenpin Cambridge. We are very sorry to hear about the issues you experienced with the karaoke rooms and that the customer service didn't meet our usual standards. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cambridge' for somebody to contact you regarding this. Best wishes-Leila
Children enjoyed it.
6 augustus 2026
Antwoord van Tenpin - Cambridge
Hi Heather
Thanks for the lovely 5* review. We are pleased to hear that the children enjoyed the visit. We appreciate your kind words. Best wishes - Clare
Antwoord van Tenpin - Cambridge
Hello Julie, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a lovely time at our Tenpin in Cambridge. We do hope to see you again very soon. Many Thanks - Kimberley
Great atmosphere
Great atmosphere. Everywhere was nice and clean. Pricing was reasonable.
6 augustus 2026
Antwoord van Tenpin - Cambridge
Hi Rachael, thank you for the 5* rating of Tenpin Cambridge. We are so pleased to hear you enjoyed the atmosphere, found our venue clean, and thought our pricing was reasonable. We look forward to seeing you again soon!
Take care,
Kirsty
Antwoord van Tenpin - Cambridge
Hi Davina, thank you for the 5* rating of Tenpin Cambridge. We're pleased to hear you had a fun time and found the booking process nice and easy. Hope to see you again soon for another 5* experience.
Take care,
Kirsty
Apart from having to wait over 25mins…
Apart from having to wait over 25mins for our drinks we had finished our first game it was a pleasant visit.
6 augustus 2026
Antwoord van Tenpin - Cambridge
Hi Anita, thank you for your 4* review of Tenpin Cambridge! We're so glad to hear that your recent visit was pleasant, however we are very sorry to hear about the wait times for the drinks. We will ensure that this is passed across to the relevant team for future improvements to be made. Regardless, we hope that you will give us another chance and visit us again soon! Best wishes-Leila
nice atmosphere but a couple of the…
nice atmosphere but a couple of the pool tables didnt work properly
29 juli 2026
Antwoord van Tenpin - Cambridge
Hi Carmen, thank you for the 4* review! We're pleased that you enjoyed the atmosphere at Tenpin Cambridge, but we are sorry to hear that there had been issues with the pool tables. We will ensure your feedback is passed on to be looked into. We hope to see you again soon! Best wishes - Adelaide
Nice trip out for hubby's birthday
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection of bowling balls, you can take a group photo of your team to be displayed on the screens background which was a nice touch. Ordered cocktails which were another bargain deal, very tasty along with a generous portion of chips, enough to share between 3 of us as nibbles. Also liked not having to wear proper bowling shoes which can sometimes be a faff getting the right size and also getting our 3 year old to actually wear them! Enjoyed the arcade on site afterwards which made the trip a more wholesome experience. Easy to purchase a card from the bar to use as credits.
29 juli 2026
Antwoord van Tenpin - Cambridge
Hi Holly, thank you so much for your 5* rating and detailed review of Tenpin Cambridge! We're sorry to hear that there was an issue with the bumper. However, we are pleased to hear that staff were able to resolve the issue. We appreciate all of your feedback and will be sure to pass your comments on. We can't wait to welcome you back to the venue again soon! Best wishes, Jade
Beer pumps off
We went for our birthday, Friday night 6 pm and no beers were on the pumps.made the experience a little bit rubbish as my entire group drinks beers. Just seems to me a Friday night wouldn’t be the most ideal time to clean out beer pumps.
24 juli 2026
Antwoord van Tenpin - Cambridge
Hi Tillie, thank you for taking the time to leave a review of Tenpin Cambridge! We appreciate you sharing your experience. We understand how disappointing it must have been to find no beers on tap, especially for a birthday celebration! Your feedback is extremely important to us and so please be assured all will be sent to the relevant team for future improvements! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Great party location.
We held a child's birthday party here. The staff were really friendly and attentive and I felt the experience was good value for money.
29 juli 2026
Antwoord van Tenpin - Cambridge
Hi Julia, thank you for your fantastic 5-star review of Tenpin Cambridge! We are so pleased to hear that your child's birthday party was a success and that you found our team friendly and attentive. We're also delighted that you felt it was good value for money and we really hope to see you again soon! Best wishes - Mel
Tenpin Cambridge
We used the karaoke for our friend’s birthday, they didn’t mention the aircon was working in the room.
They just told us how to use the screen and how the karaoke works.
No more further information from the staff.
The room was really hot and uncomfortable, bear in mind it is over 26 degrees outside.
We managed to find one staff outside and he said the aircon was working ( almost by the time we were about to leave ). So we spoke to a member of staff about our experience and we asked if it was possible to extend our time as a compensation due to the lack of customer service and communication received from the team. Upon speaking to the staff, she was rude and said they could not provide a refund but we didn’t ask for a refund but a possible extension even for just 10mins.
If they have informed us from the beginning that the aircon was working we would have understood that we can ask them to turn it on at the start.
The rudeness of the team, the slow service and the lack of communication ruined our experience and also the celebration of our friend’s birthday.
26 juli 2026
Review zonder uitnodiging
Antwoord van Tenpin - Cambridge
Hi there, firstly thank you for leaving a review of Tenpin Cambridge. We are very sorry to hear about the issues you experienced on your recent visit including the uncomfortability of the temperature inside the karaoke room and the communication from our staff members. We will pass this across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' for somebody to reach out to you regarding this. Best wishes-Leila
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.