Typical bowling centre. Understaff and staff not that worried about customer service (long waits at reception, food left without checking anything is needed, long waits at bar to get condiments for f... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCrosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bowling.. only with Tenpin! Place where you can have fun with whole family!! Food ok, however portions could be a little bit bigger. Competitive prices compared to others.
Bedrijf heeft geantwoord
I had booked a dart game and, when I arrived, there was no staff at the counter. There were several other customers waiting as well. A staff member eventually came after around 7–10 minutes. It wa... Toon meer
Bedrijf heeft geantwoord
We had fun, enough said. We used the Karaoke rooms for a family evening treat; it was really fun. However, the first time we used the room, it was not working properly. The staff were friendly and sor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Contactgegevens
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, Verenigd Koninkrijk
- 0333 034 6100
3,3
Gemiddeld
238 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Came with my friends and enjoyed a lot
Came with my friends and enjoyed a lot. The team was amazing! So helpful staff.
3 juni 2026
Antwoord van Tenpin - Coventry
Hi Rachana, thank you for the lovely 5* review for Tenpin Coventry! We are so pleased to heart that you had a fun visit with your friends and that our team provided a great service. We hope to welcome you back again soon! Best wishes - Adelaide
Great Time Out with Family
The Customer service was good, we had a good time overall, The kids had fun bowling and playing around, i could see the excitement on their faces and just wanted to grab all of the experience lol! The staffs were welcoming and concerned about our wellbeing, Cheers Guys!
23 mei 2026
Antwoord van Tenpin - Coventry
Hi Gabriel, what a fabulous 4* review of Tenpin Coventry! We are thrilled you had such a great time and found our team welcoming and we can't wait to see you again soon! Best wishes - Mel
Expensive for an hour session
Expensive for an hour session. Not enough staff on reception. The screen to enter our names played up and would not allow us to enter all of our names so ten minutes taken off our play time sorting that.
27 mei 2026
Antwoord van Tenpin - Coventry
Hello, thank you for taking the time to leave a rating and review of Tenpin Coventry. We're sorry to hear of any disappointment caused at your recent visit. All feedback is welcome and if you would like to discuss this further please email us at customer.feedback@tenpin.co.uk with the subject 'Review - Coventry' Best wishes, Jade
Antwoord van Tenpin - Coventry
Hi Carlene, thank you for leaving Tenpin Coventry a lovely 4* rating. We are pleased to hear you felt it was organised but we are very sorry to hear you felt our staff weren't helpful. If you would like to discuss this further, please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' along with any other information you'd like to discuss. We hope to welcome you back again soon! Best wishes - Kaylee
Staff not interested
Staff not interested. Ordered drinks on app had to wait 15 minutes then go and get them myself and staff said never received order but screwed up a piece of paper from printer when I asked. Multiple machines don't give tickets that it says on machine. Manager just said not our machine. Another machine ran out of tickets told member of staff 10 minutes later went again then 5 minutes later again. Then asked to speak to manager who eventually got a member of staff to sort and gave extra tickets thinking this would make the situation better. Manager not visible the whole 2 hours was there and apparently was doing fire risk assessment (her own words)
27 mei 2026
Antwoord van Tenpin - Coventry
Hi Steven, thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced with your drink order and the arcade machines. We will address these concerns with our team to improve our services in the future and apologise for the inconvenience caused. We hope to welcome you back again soon for a much better experience! Best wishes - Rosie
Good but had to clear own lane
Like-
• Being left to bowl
• clean equipment
• food was okay
• drinks service good
• straight on the lane
• no waiting
• arcades clean and well staffed
• kids enjoyed it
Dislikes:
• had to clear own lane
• glasses left all in the lane
23 mei 2026
Antwoord van Tenpin - Coventry
Hi Sammy
We appreciate your feedback and are glad you enjoyed the bowling, clean equipment, and arcade. We're sorry to hear about the issues with clearing your lane and the glasses. We will address these concerns. Hope to see you soon. Best wishes - Clare
first visit and found easy to check in…
first visit and found easy to check in and start games.
20 mei 2026
Antwoord van Tenpin - Coventry
Hello Rosamund, thank you for leaving such a lovely 5* review of Tenpin Coventry! We are so pleased you enjoyed your first visit to us and we really hope to welcome you back again for some more bowling fun! Best wishes - Mel
Fun games but service needs improving
Bowling was fun and laser quest was great however I ordered drinks to my table and it took ever an hour to come, we had to ask the bar staff who were waiting for the manager to bring milk which took ages as we watched her take it over eventually, then carried on waiting and when it didn’t arrive spoke to the manager who said she didn’t know what table it was because of system problems. After booking lazer quest the staff didn’t know who was sorting it and that took a while waiting around, they seem under staffed and miss managed. Lots of arcade games were also broken and no staff to help.
20 mei 2026
Antwoord van Tenpin - Coventry
Hello, thank you very much for taking the time to leave a review of Tenpin Coventry! We very much appreciate the time taken to make us aware, and appreciate this feedback. We're sorry for any disappointment caused with your visit overall. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' Best wishes, Jade
We had to be moved twice to two…
We had to be moved twice to two different lanes because the balls kept getting jammed on their return to the blower. The manager was kind enough to give us vouchers to return, free of charge
20 mei 2026
Antwoord van Tenpin - Coventry
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that you had technical issues with both of your lanes! This is certainly not the experience we wish for our guests but we are pleased to hear the manager was able to help with providing a free visit. We do hope you will still consider visiting us in the future and we very much look forward to welcoming you back again soon! Best wishes - Mel
We celebrated my son’s birthday there
We celebrated my son’s birthday there. When I made the booking over the phone, I was told there would be party bags for the guests, but later it turned out that there were only party bags for the birthday child.
As soon as we arrived, we were greeted by a lady at reception who clearly didn’t know what she was doing (which is understandable — she may have been new and still in training). After that, another staff member came over. I asked her if she could put the cake in a fridge because the weather was warm and it was starting to melt, but she refused, which left a bad impression on me. Overall, those two staff members were very rude.
What I did like was that there was something for everyone — some people could play pool, others enjoyed the soft play area or bowling. There was something for everyone.”
20 mei 2026
Antwoord van Tenpin - Coventry
Hello Zhaneta, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that your son's birthday party was not as much fun as we would have liked! We pride ourselves on excellent customer service and so we are very sorry this was not the case on your recent visit! Your feedback is so important to us as this helps us to make improvements where needed so please be assured all will be sent to the relevant team! In the meantime, we do hope you will give us another chance and we hope to welcome you back soon! Best wishes - Mel
We all had a great time
We all had a great time! When the barrier stopped working the staff were quick to try and fix and when taking to long moved us to the next lane swiftly. Our only problem was the food. It was very dry and very plain and even though we ordered drinks to our lane they came halfway through our food.
Booking process was easy to use.
16 mei 2026
Antwoord van Tenpin - Coventry
Hello Jen, Thank you for taking your time to leave us a 4* review. We are so pleased to hear that you had a great time with us. However, we are disappointed to hear that the barrier stopped working during your game. However, we are pleased to hear that our team managed to move you onto another lane. We are sorry to hear the disappointment with the meals. We will pass your comments onto our team. We do hope to see you again soon. Many Thanks - Kimberley
Antwoord van Tenpin - Coventry
Hi Krishna, thank you for the brilliant 5* review of Tenpin Coventry! We are thrilled you had such a great time and found your visit relaxing and enjoyable and we can't wait to see you again soon! Best wishes - Mel
Bowling per game is very expensive per…
Bowling is very expensive per game per person. No shoe hire required if wearing trainers. Computerised displays and bowling balls are new, so this is great. Would never eat a burger there again, would have been ok had it not been highly salted with cheap table salt. I'd bowl again, but have a burger elsewhere. Soft drinks also are pricey! Staff helpful and friendly.
12 maart 2026
Antwoord van Tenpin - Coventry
Hi Nic, thank you for the 3* review for Tenpin Coventry! We're glad that you enjoyed the bowling, but we are sorry to hear that you didn't enjoy the food and that you found the pricing expensive. We will ensure your feedback is passed on for future improvements to be made. We have some great offers available on different days which can be found here: https://www.tenpin.co.uk/deals/ . We hope to see you again soon! Best wishes - Adelaide
When we finished playing ten-pin…
When we finished playing ten-pin bowling, we wanted to try the other machines where you insert coins to play and collect tickets to win prizes. One of the machines had an error, and I wanted to report it to a member of your staff.
She was winding tickets on a machine at the time, so I approached her politely and said, “Excuse me.” She did not respond. I said, “Excuse me” again, and she still did not respond. I then said it a little louder, thinking she might not have heard me. Suddenly, she yelled at me, saying, “Could you stop saying ‘excuse me’ out loud? I’m a brain stroke patient!”
It was very embarrassing for me, and it affected me quite deeply. I was not even able to sleep that night after the incident. I hope your staff will be more polite towards customers in the future.
13 mei 2026
Antwoord van Tenpin - Coventry
Hello
We appreciate you bringing this to our attention. We are very sorry to hear about the upsetting experience you had with a staff member. Please be assured that we will address this internally to ensure our team is more considerate of customers in the future. If you would like to speak to our team, please send an email to customer.feedback@tenpin.co.uk with the details of the visit and the subject as "Review - Coventry". We can then reach out to you directly.. Best wishes - Clare
Antwoord van Tenpin - Coventry
Hi Gatis
We're happy to hear that your son is very excited and really loves it! Thank you for sharing this positive experience with us. Best wishes - Clare
Great customer service from staff.
13 mei 2026
Antwoord van Tenpin - Coventry
Hello Bayor,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We appreciate you rating us so highly! We're happy to hear that you received great customer service from our staff. We hope to see you again soon! All the best ~ Laura
Absolutely amazing staff..kind and…
Absolutely amazing staff..kind and informative and very friendly
13 mei 2026
Antwoord van Tenpin - Coventry
Hello Angela,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We are so happy to hear that our staff were so amazing, kind, informative and friendly. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Review
No Air conditioning - was very warm inside and could tell people were visibly struggling (noticeably bar staff) which may explain why bar staff were not very friendly
6 mei 2026
Antwoord van Tenpin - Coventry
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We are sorry to hear that your recent visit was not as enjoyable as we would have liked! Our Coventry venue does have air conditioning and so we are really sorry to hear that is still felt too warm! Please be assured all of your feedback will be passed to the team so that improvements are made and we do hope you will still consider visiting us in the future! Best wishes - Mel
Lane 8 was faulty.
Lane 8 was faulty.
We had to move lanes.
The drinks ordered arrived at the lane 50 mins after ordering.
6 mei 2026
Antwoord van Tenpin - Coventry
Hello Mr Craig,
Thank you taking the time to rate Tenpin Coventry 3 stars. We regret that the lane malfunctioned and your drinks were delayed. We'll investigate these issues to improve our guest experience. Thanks for your feedback. All the best ~ Laura
Not fully disability compliant. Booking info provided advised one…
Booking info advised one person would be attending in a wheel chair. When I attended the booking desk I asked which lane was suitable and was advised all lanes fully accessible. Also was told disability access toilet was locked and was given a key to use.
At arrival once parked there is a kerb to go up to enter the doors-this maybe an issue for some wheelchair users. All bowling lanes are wide enough but there is a small step down to the bowling lane from the seating floor-anyone in a mechanized wheelchair would struggle to get past the seating and the step -my friend had a manual wheelchair fortunately. The disability access toilet was locked but anyone with a radar key can use it-this needs to be advised to customers
6 mei 2026
Antwoord van Tenpin - Coventry
Hello Susan,
Thank you for taking the time to rate Tenpin Chichester 4 stars. We appreciate you taking the time to share your experience. We regret to hear about the accessibility challenges you faced with the kerb, lane access, and toilet facilities. We'll review these issues to improve accessibility for all our guests. Your feedback is valuable. All the best ~ Laura
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.