Went in for karaoke but when they wees setting it up something went wrong and we couldn't do it the staff were very generous and offered us to play bowling whilst they fixed the issue, staff were grea... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... Toon meer
Bedrijf heeft geantwoord
We had an excellent visit, we went early in the day so it was still quiet, however even as it got busier it did not feel intrusive or overwhelming. All the staff we talked to were great, friendly and... Toon meer
Bedrijf heeft geantwoord
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, Verenigd Koninkrijk
- 0333 034 6100
4,0
Goed
185 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bowlers competition
We make it a weekly competition,it's fun and the staff are friendly
5 januari 2026
Antwoord van Tenpin - Glasgow
Hi Ged, thank you for the lovely 5* review of Tenpin Glasgow! We're happy to hear that our friendly staff and fun atmosphere make it a great experience for your weekly competition and we thank you for your positive feedback! Best wishes - Mel
Food was a disgrace do not order.
Booked bowling for my son's birthday and food was included for £96 for 2 adults and 3 children. Food came and kids got chicken nuggets and they nearly choked it was so dry. No other sauces available other than tomato sauce. Adults got chicken burgers, dry roll not option for mayonnaise was told don't have any no salad. To be honest really disappointing.
25 januari 2026
Antwoord van Tenpin - Glasgow
Hi there, thank you for taking the time to leave a review of Tenpin Glasgow. We are sorry to hear that there were issues with your meals at your recent visit. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, with the subject as 'Review - Glasgow'. Please include as much details as possible, this will then be marked for the correct team.
Take care,
Kirsty
Staff were very helpful
Staff were great and bowling for two rounds was so much fun and good prices
24 januari 2026
Antwoord van Tenpin - Glasgow
Hi there, thank you for your excellent 5*rating for Tenpin Glasgow! We're so happy to hear that you had fun bowling and that our staff were great! We appreciate your positive feedback and hope to see you again soon. Best wishes - Rosie
Antwoord van Tenpin - Glasgow
Hi Ashley, thank you for the fabulous 5* review for Tenpin Glasgow! We're so pleased to hear that you had a great day out with your family, and we hope to see you back again soon! Best wishes - Adelaide
Antwoord van Tenpin - Glasgow
Hi Lisa, thank you for leaving Tenpin Glasgow a fabulous 5* rating. We are thrilled that you found our system quick and easy to book with and that you had a great time with us. We hope to welcome you again soon! Best wishes - Kaylee
Really great visit easy to book and…
Really great visit easy to book and lane available when we arrived. Handy being able to order at the lane and food and drinks brought over. Only small point as a group of 6 the booth wasn’t big enough for everyone to sit. Even let the birthday boy win the second game to keep him happy!
17 januari 2026
Antwoord van Tenpin - Glasgow
Hello Kenneth. We're glad you enjoyed your visit and found booking easy. Thanks for the feedback about the booth size; we'll consider this. We appreciate you taking the time to share your experience. We do hope to see you again very soon. Many Thanks - Kimberley
More time needed
The bowling was good, we only booked for one game so were only there for 20 minutes but literally the second we finished, another group were ready to play in our lane. Which is fine, we were done but we had to rush to get our stuff together. I think 30 minutes should be given to let people take their time enjoy the game and get their belongings together .
17 januari 2026
Antwoord van Tenpin - Glasgow
Hi Alison, thank you for taking the time to leave a review of Tenpin Glasgow. Your feedback is important to us and we will ensure your comments are passed on for future improvements. Hope to see you again for another fun time.
Take care,
Kirsty
Venue was Freezing!!!!!!
11 januari 2026
Antwoord van Tenpin - Glasgow
Hi Shaun
Thanks for taking the time to leave a rating and review for Tenpin Glasgow. We appreciate your feedback regarding the temperature inside the building and we will pass the feedback to the team. If you would like to discuss you visit, please email us at customer.feedback@tenpin.co.uk with the subject "Review - Glasgow" and someone will contact you directly to discuss. Best wishes- Clare
Antwoord van Tenpin - Glasgow
Hi Tanya
We're glad you enjoyed your experience! Thank you for your kind words about our bowling alley and staff; we appreciate your feedback. Best wishes - Clare
Improvements can be made on customer…
Improvements can be made on customer service. Staff can be more friendly and welcoming.
11 januari 2026
Antwoord van Tenpin - Glasgow
Hello Leon, Thank you for taking your time to leave us a 4* review. We are sorry to hear that you did not find our staff very welcoming. We will pass your comments on, so that we can aim for that final star. We do hope to see you again soon. Best Wishes - Kimberley
Wasn’t happy
When we got there they said we had to get a smaller lane or there was a wait for a bigger lane even though I booked it a couple days before I thought when you book a time that’s me got a lane so I wasn’t happy
10 januari 2026
Antwoord van Tenpin - Glasgow
Hello there, thank you for taking your time to leave us some feedback. We are sorry to hear that your recent visit to our Tenpin in Glasgow was not as enjoyable as we would have hoped it to be. We will pass your feedback onto our team. We do hope to see you again soon. Our apologies - Kim
Virtual Darts
Visited with family for an hour of darts been before its always a lot of fun, will be back.
10 januari 2026
Antwoord van Tenpin - Glasgow
Hello Thomas, Thank you for taking your time to leave us some feedback from your recent visit to us. We are pleased to hear that you enjoyed your recent visit. We would love to hear how we could gain that final star from you. We do hope to see you again soon here at Glasgow. Many Thanks - Kimberley
Never again the manager in Glasgow needs training…
Never again the manager needs training on customer service. I went to the Glasgow site on Christmas Eve booked two games on the one order. first he told me I had placed two separate orders until I produced my order. Then I was told that I would play one game on one lane then need to move to another lane for second game.
I was like fair enough
I went up to get my second game and was told to stay on the original lane so we started our second game. A manager then came up to me and said we needed to stop our game and free up our lane. I tried to explain that we had already started our second game but he was having none of it telling me he had a customer waiting 15 mins for a lane and he need to get them a lane. I then asked how long we would have to wait and he said 15mins. We walked away and waited 15 mins to be then returned to our original game which was 20min in by this time so we could not finish our second game. The manager is costing you business
24 december 2025
Review zonder uitnodiging
Antwoord van Tenpin - Glasgow
Hi there, thank you for taking the time to write a review for Tenpin Glasgow. We're very sorry to hear that the service was not up to the usual high standards we aim for and that there had been issues with the bowling games you had booked. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Glasgow', and we can ensure this is passed to the correct team. We hope to see you in the future for a better experience. Best wishes - Adelaide
Arrived and waited 20 minutes for…
Arrived and waited 20 minutes for drinks to arrive, only after I went to ask for them. Food arrived during second game which was ok. The lane malfunctioned during second game and waited, 15 minutes for the lane to be repaired, after myself going up twice to ask, to be able to complete second game.
31 december 2025
Antwoord van Tenpin - Glasgow
Hi there, thank you for writing a review for Tenpin Glasgow! We're sorry to hear that the wait time was longer than expected for the drinks to arrive and that there had been technical issues during your visit. So that we can discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Glasgow' and we can pass this to the correct team. We hope to see you again soon! Best wishes - Adelaide
Antwoord van Tenpin - Glasgow
Hi there, thank you for the 5* rating of Tenpin Glasgow. We are pleased to hear you had a fun experience. Hope to see you back again soon for a possible win!
Take care,
Kirsty
Great family fun for all ages.
29 december 2025
Antwoord van Tenpin - Glasgow
Hi Fiona,
Thank you for your wonderful 5* review at Tenpin Glasgow! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph
The lane broke before the end of our…
The lane broke before the end of our game and was advised that nothing could be done.
22 december 2025
Antwoord van Tenpin - Glasgow
Hi Heather,
Thank you for your 2* review at Tenpin Glasgow! We are very sorry to hear you've not had a great experience whilst on your recent visit to us and found the staff not very helpful! We will ensure this is passed across to the correct team to make any future improvements needed. Best wishes- Steph
We had our U15s football team Christmas…
We had our U15s football team Christmas activity here, they all enjoyed the bowling but the food was terrible
16 december 2025
Antwoord van Tenpin - Glasgow
Hi James, thank you for taking the time to leave a review of Tenpin Glasgow! We are thrilled you had the best time bowling but we are disappointed to hear that the food was not served at our usual high standard! Please be assured all feedback will be passed on and in the meantime we do hope this will not deter you from visiting us again in the future! Best wishes - Mel
We were sent to the wrong lanes
We were sent to the wrong lanes. When we finally got served at the waiting desk to get this fixed we had to rejoin the queue again as the correct lanes had not been activated for use. I had to queue again as it was activated for 15 people not the 16 we had paid for. This was our Cub Pack Christmas treat night but as so much of our time was used up on incompetence with your staff we only had time for 1 game. The Cubs were frustrated at the start but then had a great time, but this was not a stress free trip for our adults.
15 december 2025
Antwoord van Tenpin - Glasgow
Hi Sharon,
Thank you for your 2* review at Tenpin Glasgow! We are very sorry you are so disappointed with your recent visit to our venue, however we are delighted the cubs had such a great time. We will ensure this is passed across to the correct team to make any future improvements needed, alternatively you can email customer.feedback@tenpin.co.uk if you would like this looked into further. Best wishes, Steph
Kids really enjoyed themselves
Kids really enjoyed themselves. Nice selection of arcade games also the pool and darts option make it great
16 december 2025
Antwoord van Tenpin - Glasgow
Hi there
Thanks for leaving a super 5* rating and review for Tenpin Glasgow. We are so pleased to hear that the kids enjoyed their visit including the various activities on offer. We hope to see you back soon for another fun visit. Best wishes - Clare
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.