Tesco Photo Reviews 

2.120
•
TrustScore 2 uit 5

2,1

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Beoordeeld met 1 van de 5 sterren

We wanted some photos adjusted and copied today at the Culverhouse Cross store. The lady serving was very unhelpful and did not seem interested or very knowledgable. We left very dissapointed however... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently left a 3 star review because my canvas print was not centred as I arranged it online. I went into the store to ask if anything could be done and was served by Tori (who was also juggling s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Super quick turnaround on a personalised mug, with high quality output. Fantastic staff who also managed a Christmas photoshoot with a wriggly unhappy 9 month old. Lovely quality pictures came out. P... Toon meer

Beoordeeld met 2 van de 5 sterren

Used Tesco photobooks several times and really easy to use , especially to edit size and position of photos on each page. Also u used to be able to edit the photo, especially crop it, from the photob... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cadeauwinkel

Informatie afkomstig van verschillende externe bronnen

Tesco Photo, do more from your digital photos by turning them into prints and gifts


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

2K reviews

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2,1

Alle reviews

(2.120)

11 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

20 minutes service and the shop didnt…

Bought photos to print (20 minutes service) and Tesco didnt even print off. I went to Tesco the very next day they told me they have to speak to one of their departments as its not showing on their system. They made me wait couple of days and never got back to me even though I gave them my number. I then had to make a journey back to Tesco and after hearing my complaint they just printed it of from my phone. They could of done that in first case!!

14 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Hi Murtaza,

Thank you for taking the time to leave us your feedback.

It is disappointing to learn of the service you have received in our Witney branch and I would like to assure you that your comments will be passed on so that we can improve this service in the future. I do apologise and I hope that you allow us the opportunity to serve you in the future.

Beoordeeld met 5 van de 5 sterren

Excellent photo book

Excellent photo book, arrived before estimated time. Well package so book not damaged. Will use you again

19 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

This is lovely to hear, I will be sure to pass your comments over:)

Beoordeeld met 5 van de 5 sterren

Great value and service

I purchased the 6x4 print that gives you 8 small photos of the same thing. It cost £2.50 and was ready for collection within an hour. Excellent quality and perfect for use in ID passes etc.

13 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Thank you for the lovely review:)

Beoordeeld met 5 van de 5 sterren

First class results with fast delivery, all for a good price!

Very happy with the service I received! From my online order through to the actual delivery, the entire process took only two days, and I was totally satisfied with the quality of my poster. It's the first time I've used one of my own photos and had it printed out poster size, so I wasn't sure how it would turn out. I needn't have been concerned though, because the colours were very true to my original photo and the end result looked wonderful! Thank you Tesco, I'll definitely consider using this service again.

14 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Hi there,

Thank you for the lovely review, I will be sure to pass your comments on!

Beoordeeld met 3 van de 5 sterren

Price now prohibitive.

Have ordered photobooks for 10+ years and always receive great products and service, however, the price now means I will have to explore elsewhere. I can see from my account that the price of similar articles has more than doubled over the past 5 years.

7 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Hi Pete,

Thank you for your comments.

We are sorry to hear your are unhappy with our prices. Having read your comments, I do understand the point you make.

In regards to our pricing, we operate a policy of giving as much authority and indeed autonomy to our branch colleagues as possible, given that they are the people on the ground and they know the exact nature of the work to be carried out. In these cases they stick to the guidelines, They are not allowed to go over the recommended price.

We do not claim to be the cheapest on the high street but we are one of the best and feel our prices reflect our quality and service.

Thanks Chloe

Beoordeeld met 5 van de 5 sterren

Quality and prices good

Quality and prices good. I ordered online uploading my photos from a laptop.
Had an email to say that they were ready so called in after I'd shopped. Unfortunately the lady had gone to lunch (past 3) when I arrived and I did not see the clock sign indicating a return time.
A member of Tesco staff came to advise me and I was happy to put the shopping in the car then return to collect the photos.
The lady apologized but I pointed out that she should have her breaks, it's a long day.

14 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Thank you for your lovely review, I will be sure to pass your comments onto the team :)

Beoordeeld met 1 van de 5 sterren

Drove for over half an hour as weston…

Drove for over half an hour as weston favell was my closest collection point to be met with no staff member at the counter and a sign stating they'd be back in half an hours time. It stated on the sign if you waited you would receive 10% discount. When the lady returned she said I couldn't have the discount as I'd paid online... I asked to speak to the store manager who stated the photo service has nothing to do with tesco store even though I showed her a headed order email from TESCO photo! Ridiculously awful service and awful staff. Re training all round and maybe hire two members of staff so there is someone to cover breaks. Or simply have the same lunch break every day and add it to your closing/opening hours to avoid confusion.

6 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Dear Google User,

I am disheartened to have read about your experience when visiting our Weston Favell branch.

We do our best to train all of our colleagues on how to handle customer issues and I appreciate that you feel as though your concerns were not handled correctly.

If you wish to discuss this further please contact our wonderful customer support team who will be happy to assist you, customersupport@maxspielmann.co.uk

Beoordeeld met 1 van de 5 sterren

Poor colour reproduction

The colour quality of the photos was dreadful. Baby photos. She has pale skin, but in the photos brown skin! Couldn't use them. Complained, assuming they could see from their end that colour wasn't right, and was asked to send the images. A faff, so ordered from Snapfish instead, who sent colour-correct images. Won't use Tesco Photo again.

5 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Dear Deborah,

Thank you for taking the time to leave us a review regarding the quality of your images.

It is disappointing to hear that you were unimpressed with the quality of your prints and also the service you have received from our Customer Support Team.

We aim to offer excellent service and so I will be sure to pass on your feedback so that we can improve in the future.

Best wishes and have a great day.

Beoordeeld met 1 van de 5 sterren

Frustration

I arrived at 1.00pm to collect and there was a sign saying “back at 1.10pm. The assistant came back at 1.05pm with a sandwich and instead of serving me said she was coming back in 5 minutes (off to eat sandwich and have a cigarette). She returned 25 minutes later with a sorry!! Too late as I was fuming and had an appointment to get to. The transaction took less than 2 minutes.

31 maart 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Dear David,

Thank you for your comment regarding the service you have received and the way in which you have been made to feel.

It is disappointing to learn of this and I can assure you that your comments will be passed on so that we can improve this in the future.

If you would like to discuss this further please contact us at customersupport@maxspielmann.co.uk

Beoordeeld met 1 van de 5 sterren

Half the order arrived broken

If 8 mugs ordered, four arrived broken. Crushed box and poorly packed. Disappointing.

5 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Hi CC,

I am really sorry to hear this, please feel free to take this matter further by contacting our customer support team on customer.support@timpson.com

Beoordeeld met 5 van de 5 sterren

Highly recommended

I found the website user friendly. I like the choice of photo sizes and I received my photos promptly.

7 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Thank you for the lovely review!

Beoordeeld met 5 van de 5 sterren

Easy to order/upload photos

Easy to order/upload photos online and when they arrived by post, within 3-4 days, they were of very good quality. Will certainly use again as saved a lot of time going in to store.

7 april 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Dear Evelyn,

Thank you for your 5 star review!

It is great to hear that you were impressed with our online photo service and we will be sure to pass this on to our production team.

Beoordeeld met 5 van de 5 sterren

Family photos

I ordered photos of my grandchildren and they arrived promptly and were great.
I was disappointed that they could not be delivered to our local store and the nearest one was over 30 miles away. However if you are prepared to pay for postage it is fine. Photos were good and they arrived promptly. Delighted with the service and will definitely use them again.

30 maart 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Dear Mrs Gray,

We are thrilled to hear that you were pleased with the service we offered.

Thank you for taking the time to share your feedback with us.

Best wishes!

Beoordeeld met 3 van de 5 sterren

Some photos came with ink marks are…

Some photos came with ink marks are ruined and my large photo was bent. Photos on thin paper but ok

25 maart 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Dear Samantha,

Thank you for your review.

It is disheartening to hear that some of your prints were not up to the standard you would expect.

We would love the opportunity to put this right for you and so if you wish to discuss this further please contact us at customersupport@maxspielmann.co.uk

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service, simple, quick and very cheap *****

29 maart 2023
Review zonder uitnodiging
Logo Tesco Photo

Antwoord van Tesco Photo

Thank you for the lovely review :)

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