The Body Shop Reviews 

Worst customer service + Webshop

I placed an order a bit more than 3 weeks ago. I had multiple attempt for them to say that something is wrong with the shipment and they should take a look at it. I was given a tracking number after 3 weeks later and told that I should just go to the postbox and pick up the packet. But Posten's app says that the packet is on halt because of a problem. I called posten and was told that Body shop uses the same tracking number for multiple packet that causes big problem.

All in all, Body shop messed up with the packets and do not even apologize with their mistake. Their customer service provides wrong information, and they don't even bother to fix their mistake. I have been trying to call their customer service and have been waiting for an hour, nobody picks up the phone. I've been waiting on their chat support, nobody is there either.

I am so disappointed with bodyshop how terrible their customer service, and how dummy their IT to generate the same tracking number for multiple packets. I expected that bodyshop to send a new packet as it is their mistake with the delivery.

Super fine produkter, men jeres service er ikke OK. Jeg bliver i butikken overtalt til blive meldt ind deres kundeklub. Ekspedienten er meget salgsorienteret, så meget, at det næsten er brække sig over. Hun siger, at det er en rigtig god klub at være medlem af, og man bliver ikke spammet med mails. Med som medlem af deres kundeklub, så bliver man netop SPAMMET med mails, så direkte løgn. Ekspedienten i butikken roser dertil mit navn, siger at mine valgte produkter er fantastiske og endnu flere roser, men kan man egentlig stole på det?

Jeg handler gerne i jeres butik, men jeg kan ikke stå inde for jeres salgsmetoder.

Would give minus stars offered discount for Black Friday does not work contacted customer service who was incompetent in resolving the matter it states 15 percent off and if you are a member 20 percent off the code did not work so disappointed wanted some Christmas stocking fillers why offer you discount codes if it does not work !!!!!

O stjerne herfra ALDRIG i livet oplevet så ringe kundeservice. bestilte d. 14-11-20 og ikke modtaget mine varer, 2 gange været igennem chat og bedt om et tracking nr. på mail neej da har du ikke fået det, så er det Postnord der fejler( har ikke fået fra Bodyshop). NEEJ det er Jer og Jeres total ligegyldige behandling af jeres kunder. I har nu permanet mistet en her. den behandling gider jeg ikke bruge mit liv på.
Pakken er sendt fra Sverige til Tyskland retur til Sverige og rundt i Sverige. HALLO BODYSHOP
Jeg skrev fuld adresse og Danmark.
Og hvorfor er Jeres hjemmeside på Engelsk ???
Kan se I ikke svarer Jeres kunder på Trustpilot = vi er ligeglade.
SKAM JER

I've not used the Bodyshop for years, and the last time I bought it wasn't online, so my first experience was very easy and good.
Buying products are well spaced out and understandable descriptions used. Including ingredients. I also noticed that most products in the Bodyshop are not using Palm oil by products. Palmitate as an example. I am against the use of Palm oil, and so therefore boycott all companies who use it in their products.
My products arrived intact, I ordered the face rub that lifts your dead skin, I haven't used it yet, but the bottle is a nightmare to open, so make sure your fingers are able to open this, or you may have to wait for someone who has got stronger hands to do this for you.
The box was over-packed with paper and plastic, I don't think it was necessary. I only had 2 items of the same size, and they turned up in a box, that was too big for them.
Considering the Bodyshop are a green company, their footprint is getting bigger, by using boxes that are too big for items, and extra plastic packaging.

The online shopping experience is just AWFUL!

1. Can't add items to the basket from multiple open tabs - why? The basket only adds items if I add them all from the same open webpage, otherwise the basket doesn't update. That's super annoying - also happens after I've enabled all cookies!

2. After I managed to collect all my items in the basket, I wanted to check out - a new tab opened when I reset my password and logged in again. I went on to change my address, etc, and then poof! All my basket items disappeared and there was nothing to pay for!

3. I tried again... remembering to apply the Black Friday discount code in the basket area, but when I selected my address and card to pay in the checkout area, the discount disappeared and I had already clicked "Pay"...

Really disappointed with the experience - won't try and shop online there again. They should really focus on their online presence! We can't go into the shops in person for the awesome products in lockdown, but looks like we can't easily shop on their website either!!!

Bestilte tre varer, men fik en mail et par dage efter om at den ene var udsolgt. Leveringstiden var ret lang (over en uge), men varerne var flot pakket ind, da jeg fik dem.

En Webshop som er fuldstændig umulig å bruge. Holdt på i tæt på en time for å få bestilt produkter. Forsøgte å kontakte på telefon og blev henvist til den ubrugelige hjemmeside. Jeg køber tit fra andre Webshops og det fungerer meget godt. Efter alle de andre dårlige bedømmelser er det utroligt at Webshoppen ikke bliver forbedret. Jeg tror ikke at ledelsen læser Trustpilot anmeldelser for det er ingen svar på kommentarer.

Man skal sørge for at læse anmeldelser, inden man bruger en webshop, og det gjorde jeg desværre ikke. Jeg kan kun tilslutte mig de mange, mange andre, der har haft en dårlig oplevelse. Jeg bestilte nogle ting, som stadig ikke var sendt, dagen efter jeg senest skulle have modtaget dem. Jeg kom (ved en fejl, fordi deres hjemmeside er fuldstændigt elendigt opbygget i forhold til at sende spørgsmål og feedback) til at skrive til dem 27 gange for at spørge, hvor pakken blev af. Ingen af de 27 beskeder er blevet besvaret endnu. Der blev først handlet på ordren, da jeg ringede til dem og spurgte, hvad der foregik. De havde glemt mig, men lovede at sende pakken med det samme. Den ankom på allersidste leveringsdag, fordi "med det samme" så vidt jeg kan se på min tracking betyder "tre dage senere". De får to stjerner, fordi jeg fik fat i en rigtig flink medarbejder, da jeg ringede.

Lækre produkter og velfungerende hjemmeside. Har aldrig haft problemer med hverken bestilling eller levering. Er min favorit hjemmeside til kropspleje🥰

Nu har jeg flere gange forsøgt at købe et produkt via hjemmesiden - det er helt umuligt, og selvom jeg læser betingelserne, får jeg ikke lov til at gå videre med købet. Virkelig dårlig hjemmeside! Det er en ommer.

Tried contacting customer care over two evenings now over live chat, waiting around 20 minutes or so each time, then as soon as an advisor connects they end the chat before I even have chance to write a word.

Order number GBEZ01272654
Delivery promised within 5 working days, which is pretty poor service anyway. But failed to meet that target.
Not the shop they used to be.

Dårlig service, især for så stort et firma. Snart 14 dage siden jeg bestilte mine varer, har ingen bekræftelse fået, ingen varer, pengene er blevet trukket. Deres hjemmeside er amatør lavet, har virkelig længe prøvet at sende en mail for at hører hvad der sker, men det virker ikke som om der sker noget når man trykker send? Helt sikkert sidste gang jeg bestiller på deres hjemmeside. :(

I've been a Body Shop club member for years.

My patience finally snapped today. The website is consistently poor: slow to refresh, often jumping on the screen and very laggy, but worst of all, items don't add to the Basket and card payments are often not correctly processed.

Today, Body Shop did a blinder: failed to apply my Rewards voucher, took the WRONG SUM OF MONEY (over charged) my account and failed to consequently allow me to select an offer heavily promoted on their site.

The Customer Service is awful and the ability to get things corrected is terrible.

The website has been dreadful for years and appears to be getting worse.

I like Body Shop products, but the website and service is so poor that I don't like shopping with them anymore.

On 5th September I purchased products, applied a £5 reward voucher and was delighted to receive a free £13 gift bag....but it’s now 25th September and they have never arrived!
I’ve contacted customer services and informed the parcel had been located...but three days later when I followed up again I was told the location of my parcel was being investigated.
Really disappointed. I’m hoping my products and gift will turn up, or be replaced in full. I am reluctant to order on line again.

I purchased some products online, when they were delivered some shower gel had spilled all over the contents of the box. This was because whoever packed it left the lid up.

I have tried to get in contact with the body shop to request a refund but it is difficult to find an email address or get in contact by phone. There is a chat line with a 15 hour wait. It looks like I will have to count my losses which means I will be very reluctant to buy from the body shop again.

Their products are extremely overpriced basic formulas loaded with lots of perfume. My skin god a bad reaction from using them. I stopped using them years ago because of their outdated ingredient lists.

Advise to executives: please get rid of all the chemicals and perfumes you use and stick to more gentle formulas. If you do that, maybe you will become a trendy brand that can compete with current brands.

Det er igennem de seneste år endnu ikke lykkedes mig at handle på sitet. Produkterne er altid out of stock fra start.
Hvorfor sende kampagnemails & -sms’er, når man aldrig kan benytte fordelene online?
Jeg er glad for at handle i butikkerne og kan lide produkterne. En gang imellem passer det bare bedst at handle på nettet. Ærgerligt det ikke fungerer …

Det er nærmest umuligt at afmelde sig reklame-emails samt medlemsskab af en eller anden klub, jeg ikke erindrer, at have tilmeldt mig.

Anyways - Det er for dårligt. Og det er mig en gåde hvordan det ikke er i strid med GDPR