The Body Shop Reviews 

Brugte 20 minutter på at oprette profil, at bestille for over 2000 kr. - mit kredit kort (som jeg har betalt med 2 gange i dag) virkede ikke. Prøvede at betale mange gange. Forsøgte at logge på igen, det virkede ikke. Min bestilling er nu væk. Jeg kan starte forfra, hvis jeg gider og orker. Jeg handler flere gange om ugen online, er ikke it udygtig, men helt ærligt, I spilder min tid så meget. og jeg kan ikke kontakte Jer i løbet af weekenden. Ingen hjælp at hente bortset fra en latterlig robot, der svarer dårligere end min hund. I får en stjerne og jeg håber at denne ene stjerne kan få jeg til at vågne. super dårlig service. gode produkter.

Great shop, great products & excellent, helpful staff.
x

I ordered a calendar and a treat box of lemon hand wash and lotion which did not come with calendar
And did take a few emails.
But customer service were excellent. Sent me a replacement of what was missing next day delivery

Jeg har netop været med min datter i body shop i Odense centrum. Vi fik en fuldstændig fantastisk service. Ekspedienten var sød, rar og smilende. Gav sig god tid til at vejlede min datter i forskellige produkter og gav hende fine prøver med hjem. Kæmpe anbefaling herfra.

Fantastiske folk og super snille ansatte🥰

Kjempe snille ansatte!! Så fornøyd med prøver og opplevelsen

Best ever but please body shop bring back SPA OF THE WORLD

I ordered on 2 August. The order was a present for my god-daughter and i ordered nearly 2 weeks before her birthday to ensure i received the items in time. The tracking on the courier Evri's web site claims that the order was not received by them until 8 August and as at today (16 August) says that the parcel is being processed by them. Got in contact by their messaging system-The Body Shop live chat appears to be down and no phone number provided on their site. At the moment no response. In the meantime my god-daughters birthday has passed. Not impressed at all impressed and would give a "0" if i could.

For lidt over en uge siden, så var jeg i jeres butik i Randers storcenter. Jeg havde fået en fødselsdagsgave fra jer på 50kr. Jeg gik og kiggede lidt på tingene, da den ansatte kom og anbefalede mig: Drops of Youth™ Liquid Peel. Hun viste mig, hvordan dødede hudceller m.m. Kunne komme af. Jeg synes det var fedt, og spurgte hende, hvor ofte man skulle bruge dette produkt. Til dette svarede hun, at det skulle man gøre 1-2 gange om dagen med sin hverdags rutiner, og hun brugte selv dette produkt. Jeg stillede ikke flere spørgsmål, og tog hjem og gik straks igang. Men efter næsten en uge, så blev min hud mere og mere irriteret. Jeg søgte på produktet på jeres hjemmeside, og her står der at man skal bruge produktet 1-3 gange om UGEN!!! Jeg er virkelig ked af den vejledning jeg har fået, da jeg forventede det var en som havde styr på dette. Nu er jeg endt op med eksem i hele ansigtet… ville ønske jeg kunne sende billeder med i denne anmeldelse, så i kan se, hvor slemt det er!!!! 😔

I ordered four items. Only two of them were essential, the other two i purchesed only because they were on sale. Only after my ordered had been dispatched, did the body shop informed me that unfortunately two of the items i ordered were out of stock. I wished they let me know before and allowed me to cancel or at last change my order. Those two items were essentials, i paid the same for the postage as if they had been delivered. Considering the body shop failed to deliver 50% of what i ordered, i should have been given an option to cancel. I like the products but I'm disappointed with online service.

Hi, this isn't a review of your shop but a review of one of your body shop at home consultants. Jess is amazing at what she does and is very informative about all of the products, she goes out of her way to explain how the products work, feel on your skin, explains in lots of detail which product works best with what skin tone and how to apply them correctly. Have used her for nearly a year now and will continue to do so.

I visited the Brent Cross branch and I was fortunate enough to have been served by a wonderful lady named Nicole
She was a delight. Helpful and patient.
She was ever helpful and she has very kind eyes
Thanks Nicole

Lækre produkter, som jeg nyder godt af, at købe fra tid til anden.
Lidt forsinket på levering, men det går.

Hi body shop.I feel absolutely ignored by your customer service team.My order was cancelled on Monday but there was an email from you that you sent my order.Is second week and I don' t have any resolution from you.This is big amount of money so I will be greatfull if you finally sorted my request.Agnes

Always an absolute pleasure dealing with this company whether ordering online or in store. Great products and easy returns and refunds. Excellent customer service and lots of offers and best of all cruelty free. Everybody should be using cruelty free products whether it’s beauty products or cleaning etc. Always check labels because it’ll tell you on there.

Excellent staff! I have used the store on two occasions recently, and I am absolutely amazed at the way the staff treat you, nothing is any trouble for them! Really lovely, professional, and so very friendly staff. I wished there were more staff trained to the high standards, that the staff in this branch are.

Customer service lacking. We visited Kings Lynn branch. Two of us on crutches one with a service dog. Not an easy task for us to get out an shop. The member of staff on the floor seemed glued to the spot, after debating over make up for some time we moved down the shop. Only when we walked directly past did the floor staff member ask if we wanted any help, she had stood and watched my daughter attempting to reach the top shelf whilst teetering on one crutch. The lady at the till was very friendly and helpful once we reached our goal. I will just order on line in future so much easier, and people wonder why the high streets are dying

Var i jeres butik i Ålborg storcenter her i dag. Vidste hvad jeg gik efter, men det kunne jeres ekspedient ikke vide, og hun spurgte ikke en eneste gang.
Selvom mig og min datter stod et godt stykke tid og kiggede på forskellige ting kom hun ikke en eneste gang og tilbud hendes hjælp.
Da vi havde fundet det vi skulle gik jeg til kassen. Her stod ekspedienten og pillede i hendes negle og i situationen hvor jeg blev ekspederet fremstod hun i hendes ansigtsmimik som en der havde tømmermænd og helt ville være andre steder.
Tænker hun ville havde godt af lidt guidning i at yde service og en forståelse af at hun er kædens ansigt udadtil.

Hej Bodyshop
Jeres livechat virker ikke, når man klikker på den. Jeg kan heller ikke finde den kontaktformular I henviser til, som skulle ligge på jeres side med FAQ. Fuldstændig umuligt at komme igennem til jer. Jeg har bestilt produkter for over 400 kr., men den lovede gave, som man ville få, hvis man handlede for netop over 400, fulgte ikke med, og nu er det umuligt at få fat i jer, medmindre man vil bruge tid på at ringe.
Helt ærligt - lækre produkter, dårlig hjemmeside, meget lidt kundeserviceminded. Stor skuffelse herfra.
Nu skriver jeg til jer her, for jeg kan ikke finde andre løsninger.
Opfølgning: Bliver fortsat ignoreret af BodyShop. Kan ikke anbefale at henvende sig til dem, der er ingen hjælp at hente, tydeligvis.