The Body Shop Reviews 

As I entered the shop an assistant came up and greeted me and asked if she could help she showed me where the products I wanted were.My consultant was Laura

Tried again and again to put in an order but just kept going back to no invoice address even though it was right there. I've used the body shop for years and love there products but the website has always been a nightmare when it comes to paying.

Første og allersidste gang
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Products are lovely and cruelty free, staff are always so happy to help and friendly. Great selection of products too.

Jeg fik bestilt varer i webshoppen søndag aften d. 28/03/2021. På trods af påsken er pakken nået frem til Bornholm allerede d. 07/04/2021. Så jeg har heldigvis ikke haft en dårlig oplevelse med leveringstiden og er samtidig også rigtig glad for alle produkter – både to slags Eau de Toilette og brusecreme. Fordi jeg fik købt varer til over 300 kr. fik jeg leveret varerne ganske gratis. Så med min bestilling er alt gået rigtig fint :-)

Alligevel får thebodyshop.dk kun 4 stjerner, fordi det kan være ret svært at finde frem til produkterne via menuen i webshoppen. Selvom produktet er på lager, bliver det ikke vist i nogle kategorier som fx ”Dufte til hende”. Derfor anbefaler jeg helt klart en søgning, for at kunne se, om det ønskede produkt ikke er på lager alligevel.

Jeg ville egentlig også have bestilt flere produkter hjem, men de var desværre ikke på lager – øv. Sådan noget kan selvfølgelig ske engang i mellem, men det er også noget jeg meget hyppigt har oplevet i de fysiske butikker – og det er selvfølgelig altid en skam.

Alt i alt er jeg dog meget tilfreds med min oplevelse, fri fragt, leveringstiden og selve produkterne – så tak for denne her gang.

I can’t believe how many bad reviews The Body Shop has received. I will never use any other skin or hair products again. I have had chronic cystic acne for over 5 years. After I began to use The Body Shop Tea Tree squeaky clean scrub I haven’t even had a pimple. The most amazing products I couldn’t give them a high enough rating.

I was a bit sceptical after reading all if the bad reviews, but I am not disappointed. Ordered lots of different things for my sensitive skin and it arrived in 2 days. The products are amazing and really soothe my skin, already looking at what else I can purchase, will definitely be returning.

I can't rave about the body shop skincare products enough. The drops of youth and CBD ranges are incredible, they've transformed my skin! A bit of a wait on delivery but that's expected with Covid.

Jeg er yderst tilfreds med The Body Shop. Også deres webside👍 Har flere gange bestilt produkter. Uden nogen form for problemer eller besvær! Efter 3-4 dage er de bestilte varer ankommet og altid med gratis prøver. Har aldrig modtaget defekte ting. Jeg giver The Body Shop min bedste anbefaling☺️👍

Jeg har bestilt fra The Body Shop én gang før, hvor selve levering osv gik helt fint.. MEN da jeg skulle bestille var der alt muligt galt med hjemmesiden, så den ikke viste det rigtige beløb.. Whatever.. Men nu prøver jeg så at bestille igen og til min forargelse koster fragt 80 kr???!!! De må sgu da være sindssyge .. Så kan man afhente i butik... De har samlet set kun 5 The body shop butikker på HELE sjælland. Utroligt

Ordered online from Body shop for a mothers day gift on Monday the 8th March 2021 . The delivery courier was Hermes with a tracking number from Body shop. The delivery for my postage charge was to be 2-3 working days, so i work out Thurs or Fri for the items to arrive in time for mothering Sunday. Never arrived...so i contacted them and only to be told we received your email and we will get back to you soon, Today the 15TH March (7 Days after ordering) Hermes couriers send an email saying they have now received my goods...what delivery charge am i paying for..3-5 days (or) anytime..because it has taken 7 days for the courier to recieve them when it shouls have already been delivered in 3-5 days as i have already paid for this service. Absolute rip off..plus a poor mothers day as i had received the gifts i had ordered on time. RUBBISH COMPANY..you need to sort out your customers and soon or you will not have any to sell to. Unhappy customer ..soon to be a customer you have lost!!!

I placed an order eight days ago and I’ve only just heard from the delivery company to say that they have just received the item from the body shop.
I will likely receive the item 2 weeks after placing the order.
This isn’t the service I would’ve expected from such a well-established company but now having read the reviews it seems very normal.
A big thumbs down from me body shop

Jeg bestilte fire produkter, og efter købet kom jeg og læste kommentarerne, og det var meget skuffende, og jeg fortrød købet, men jeg modtog mine indkøb 5 dage senere. Jeg er meget tilfreds med dette produkt og dets levering. Jeg elsker the body shop😍

Efter at have prøvet at få en webordre leveret(som tog 10 dage) , valgte vi at bestile med pickup istedet. Det magter TBS så heller ikke... de annullerede fluks ordren, fordi et eller andet ikke var på lager.. Ikke noget med at kontakte os, eller maile om at man først kan hente den og den dato.. THE BODYSHOP er virkeligt talentløse i forhold til at kunne leverer..

Absolutely terrible experience! I bought £25 worth of products online beginning of January... I had a dispatch notification saying on 6th Jan saying my parcel has been handed over to DPD and would be delivered 7th Jan. after multiple communications with DPD, they never actually received my parcel from the body shop! I have contact the body shop multiple times. I was advised it would be looked into and someone will contact me, of course that didn’t happen!
As a well known company, they are happy to rip people off, take their money and then ignore them completely hoping they’d forget! I will never again buy a single product from them either in shop or online!

Absolutely terrible...

And I think they just don't care. Their customer service only have online chat, I normally have to wait 20min for customer service to come online. The first time makes the order from them online and will be the last time ever.

I made my order and it arrived after a month... The first package they send out and never arrived, I contacted them twice to ask for a replacement, that was two weeks later I placed my order. They still said, well, that's a new order and another two weeks. I asked if should put my order first as I placed the order a long time ago, the customer service just says, they cannot, because they don't have any contact.

Jeg har aldrig oplevet dårligere kundeservice. Jeg købte et produkt, jeg i mange år har været flittig bruger af, og da jeg modtager produktet, så er der fuldstændig ændret i produktet. Jeg skriver så til The Body Shop kundeservice, om de har lavet ændringer i produktet, og det indrømmer de, at det har de. Jeg forstår ikke, man ikke informere sine kunder om, at man laver ændringer i produktet.
Jeg vil så have mine penge tilbage, og de sender mig info om returnering, og jeg betaler 65 kr hos post nord for levering, men den får jeg retur et par dage efter, fordi de ikke kan leverer den, pga der er lukket på adressen. Jeg forhør mig så igen hos The Body Shop, og de informerer mig om, at det er korrekt, og jeg derfor bliver nød til at vente til de fysiske butikker åbner. Før kan jeg ikke få refunderet pengene. Jeg synes, det er super dårlig kundeservice, at man beder kunden om, at returnere et produkt, når man ved det ikke er muligt, og derefter kun vil refundere penge for fragten men ikke selve produktet på 275 kr. Jeg handler kun i fysiske butikker fremover. Jeg kan ikke forstå, hvordan man kan være bekendt at yde så dårligt kundeservice.

Echo many other reviewers. The website is a horrible thing to use. How is it this bad!? Managed to place an order, which did arrive within a week which was ok. But one £20 product was missing, and another there in its place. Waited over 30 mins on live chat to advise. Even though live chat initially noted response should be within 9 mins, I waited and waited over half hour. Eventually I was looking on a different website and kept checking back every so often. Then no notification when they finally responded. And when I began to write they closed it down as they'd waited 4 minutes while I was elsewhere. Ironically only to send me to a feedback response form! Pretty rubbish around experience.

Det eneste positive man kan sige om Body Shop Danmarks website er, at man kan finde den via Google. Men herefter slutter "rosen". Det er meget besværligt at komme frem til produktet og få det lagt i kurven. Når man herefter vil bestille og betale via kurven går det helt i crack og alt fryser. Den mest amatøragtige website jeg har set, desuden kan man heller ikke kontakte dem - deres kontaktformular vil ikke sende - Bras !!!!

Da jeg endelig efter 2,5 uge modtager mine bestilte varer, er 3 ud af 5 produkter i stykker! Pumpe brækket af, 2 låg løsnet, så alt var fuldstændig smurt ind i olie. Så pak dog tingene ordentligt - tingene lå bare løs i en stor papkasse. Nu starter så en kamp for at komme i kontakt med jer - I svarer ikke på hverken mail eller chat på jeres side, og når man endelig kommer igennem på telefon, bliver man efter 5 minutter - på engelsk - bedt om at ringe tilbage senere, da alle er optaget. Jeg giver op... og giver andre ret i, at man skal huske at tjekke trustpilot, inden man handler - men havde ALDRIG troet dette om Bodyshop...