The Butcher of Brogdale Reviews 

I recently bought four prepacked ribeye steaks.
Whilst they looked ok, they were actually extremely tough even after careful preparation and cooking. I suspect that they were mis-sold and not actually a ribeye cut of beef. Unlikely to buy anything more from this supplier

Excellent service

Great quality, exceptional delivery service ,can't fault anything

Amazing friendly service at the Maidstone store and customer service - always great meat at great prices

Small problem with the app when picking meat up from Ashford store today but Shane and Steve ( sorry if I got your name wrong😂) was very helpful in resolving it, thanks again for great service

Great prices on everything and love their special offers. We had the 4 x Rump steaks recently which were great..!! Order online and collect from a local pickup which is perfect.

Great quality. Now, can’t say any more my mouth is full of delicious meats.

Ordered racks of lamb. I changed the order to request collection from Sturry not Folkestone. They confirmed that was ok. On the Thursday I went to Sturry to collect order and after tracking it in their system, found it and said tomorrow. I asked if it could be delivered to my home, they took my address but nothing arrived Friday. Saturday they sent another order confirmation and the order arrived. No rack of lamb but 2 legs piece of sirloin and 2 Barnsley chops. The thought that would be acceptable. NO IT ISN'T. With 2 if us at home why on earth.would I want all that meat. Disappointed. If they didn't have the racks they shouldn't be selling.

Ribeye steaks are really tender and a good thivkness.
Lamb chumps were very tasty.

Aways deliver on time and more importantly great quality meat.

So impressed with the quality of meat and value for money on the meat of the week deal highly recommend

Order was not delivered on the day scheduled.

Re arranged - delivery sent to wrong address
Re arranged - nothing arrived
Re arranged - nothing arrived

Really poor communication, either none or incorrect.

waited in for 3 days nothing arrived order cancelled

Underweight meat,was told rest would be sent out,gave them 5 days grace,no refund and only a pound of meat instead of a kilo.
Messaging on webpage turned off so I couldnt message.
Not an honest business.

Meat absolutely fine no complaints, reason for 4* needed to get hold of someone urgently re where to leave delivery phone never got answered asked for call back on answer phone emailed no contact, very frustrating!! Delivery driver said not the only person to say this -

I give you 5 stars for your meat but your website and app are very frustrating to say the least. No order I place is straightforward. I lose orders placed and have to start again. I have to keep going from the website to the app because nothing happens. When I log in it's confusing because I have to be verified and I don't know what shop is exactly so don't really trust it. I then have to go from my iPad to my phone to get a passcode which is very time consuming. I have trouble trying to find out how many trotters I have and when I eventually find the code I find out I can't use it on an order that has specials. All very confusing and annoying. To end on a good note, your delivery men are lovely and friendly.

Absolutely dreadful. Placed my second order for collection at the Maidstone branch. Travelled there and got stuck in traffic only to find that the Butchers had been temporarily removed from the Garden Centre. However they still took my order and my money! I emailed and called to complain. In all fairness I did ger a refund. But not one acknowledgement of their error... not one reply.... no apology! Absolutely disgraceful! I will never ever shop there again and I have passed this onto everyone I encouraged to order from their or shop there.

All it would have taken was a simple... sorry for our error

All good quality meat, good price and well packaged. Delivered on stated date. Would be helpful if some delivery time or tracking was available to avoid potentially having to wait in all day if you are towards the end of the route.

Always good service products and value for money. Personally I cannot fault.

Very good value for money, and incredibly helpful staff in the Folkestone branch.