The Chocolate Smiths Reviews 

1.267
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The chocolate was amazing and found my new favourite sweet treat. The conpany were very great with keeping in touch when talking with them when royal mail kept sending my delivery to wrong place befo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Always had great customer experience and chocolate from these guys. Worth signing up to the newsletter to get the heads up on drops as they sell out fast! It also gives you some behind the scenes and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The very best chocolate bars with brilliant combo's of flavours and textures. The Salted Caramel Switch up 'Bwownie' Bizare Bar is phenomenal- you won't be able to order just one after trying it.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The chocolate was good and the flavour combinations are clever and unique. I just don’t think it’s worth the money. I wouldn’t buy it again. But it was tasty. Definitely delicious. You’re paying for t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Voedselproducent

Geschreven door het bedrijf

The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(1.267)

319 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Every experience from the Chocolate…

Every experience from the Chocolate Smiths is a sensation and triumph. They are yet to disappoint!

7 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed it — and lovely to hear you liked the packaging too! 🍫✨

Beoordeeld met 3 van de 5 sterren

All Top Show

Like many other reviewers, I received a box with chocolate with a best before date of 2 days. Like others, I’d waited 3 weeks for delivery. This is not acceptable.
The manufacturer has to accept that when you charge a premium price, customers have every right to expect a premium product - and that includes the product and packaging. My cheap cardboard box fell apart after removal from the outer box. Bars of chocolate had wrappers which were put on upside down.
Truly a case of you can’t judge a book by its cover - it looks premium, but is far from being premium.

25 april 2026
Review zonder uitnodiging
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you for your feedback 😊

We’re really sorry to hear you were disappointed with your experience. Some of our bars, particularly those containing fresh cream ganache, naturally have shorter best before dates due to the fresh ingredients used and the fact they are handmade in small batches. The bars can also be frozen for up to three months if needed.

We do appreciate your comments regarding the packaging and presentation as well, and we’re sorry it didn’t meet your expectations on this occasion. 🍫

Beoordeeld met 3 van de 5 sterren

I purchased the coffee and stroopwafel

I purchased the coffee and stroopwafel. To be honest I was disappointed in this bar. Every other I’ve tried have been really tasty. Filling scrumptious. This was bland and lacked crunch of the stroopwafel. Wouldn’t purchase again. Chocolate excellent.

4 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you for your feedback 😊

We’re really sorry to hear this one wasn’t a favourite for you, though we’re glad you still enjoyed the chocolate itself. Stroopwafels are traditionally more chewy than crunchy, but we completely understand that the texture may not have been what you were expecting. 🍫☕

Beoordeeld met 5 van de 5 sterren

Best chocolate I've ever had

The golden caramel bizarre bar was so delicious! I would buy it all the time if I could. For the price it is definitely worth it for a treat!

3 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re delighted you loved the Golden Caramel Bizarre Bar — and we completely understand wanting it all the time! 😄🍫✨

So glad you felt it was worth it as a special treat.

Beoordeeld met 5 van de 5 sterren

Because The Chocolate Smiths are worth it!

I've been buying chocolate from the Chocolate Smiths since 2021, it just gets better year on year. It is the ultimate treat, so tasty, so different, so worth it!

3 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much for all your support since 2021 😊 That really means the world to us!

We’re absolutely delighted you’ve enjoyed seeing everything evolve over the years — and that it still feels like the ultimate treat. 🍫✨

Beoordeeld met 5 van de 5 sterren

Exceptional quality

I've tried several Chocolate Smiths bars and I haven't come across one I dislike. The chocolate is exceptional and you can tell it's good quality by the 'snap' it makes when you break it. Can't wait to keep trying the new creations in future 🤎

3 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much for such a lovely review! 😊 We’re absolutely delighted you’ve enjoyed every bar so far — and we love that you noticed the snap too! 🍫✨

We can’t wait for you to try the future creations as well. 🤎

Beoordeeld met 5 van de 5 sterren

Cherry Bakewell hit the spot!

This time I chose the cherry bakewell and it was just so good.
What I find remarkable is that it wasn't sickly sweet. But it hit the spot!
I just couldn't bring myself to share it...

3 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re delighted you loved the Cherry Bakewell — and we completely agree, sometimes a good bar is just too good to share! 😄🍒🍫✨

Beoordeeld met 5 van de 5 sterren

Don't dilly dally, just buy it!

It's just the best tasting chocolate ever! And the packaging on all the products is just brilliant, you know you are about to eat something special!

3 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love both the chocolate and the packaging — we always want it to feel like opening something really special. 🍫✨

Beoordeeld met 5 van de 5 sterren

Great chocolate

Great chocolate, easy ordering.
Delivery is usually quick, given the chocolate is freshly made, all-round great service.

3 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re delighted you’ve enjoyed the chocolate and the overall service — and we really appreciate your understanding that everything is freshly handmade. 🍫✨

Beoordeeld met 4 van de 5 sterren

This company make fantastic products…

This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items.
My only reason for not being totally satisfied on this occasion was that one item was lacking one of the main items (stroopwaffle) which is pretty much the star of the show in the piece. I have ordered the same item before so know it was 💯 lacking. A little disappointing but only on this occasion.

8 maart 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much for your lovely feedback 😊

We’re delighted you enjoy our products and packaging — that really means a lot to our team. We’re sorry to hear that your Coffee and Stroopwafel Bar was missing a key element, especially as you’ve had it before and know what to expect — we completely understand how disappointing that must have been.

We really appreciate you bringing this to our attention. 🍫✨

Beoordeeld met 5 van de 5 sterren

OMG there is no words good enough to…

OMG there is no words good enough to describe this mouth watering chocolate.. it’s really not for sharing… I’m totally addicted to it,, my dark choc Easter egg was so so good.. I had to hide it so the husband didn’t find it… awaiting my next purchases ❤️❤️❤️❤️

28 maart 2026
Review zonder uitnodiging
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We absolutely love this — sounds like it didn’t stand a chance! 😄🍫✨

So glad you enjoyed the dark chocolate egg… and we won’t tell your husband! 🤫❤️

Beoordeeld met 5 van de 5 sterren

I love The Chocolate Smiths products…

I love The Chocolate Smiths products and find their flavour combos to be well thought out. I often try and buy as part of the Yumble sale as the chocolate is discounted and most of the time theres no obvious reasons why. If i had to provide anything 'negative' id say that on the bars that are filled with something soft, the first layer of chocolate in the mould (which ends up being the top of the bar) could do with being a bit thicker as they never break well and end up being messy. Still a 10/10 product for me, even if i get it everywhere! Great job Steffi & the team

20 april 2026
Review zonder uitnodiging
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much for such a thoughtful review! 😊 We’re absolutely delighted you love the flavours and that you enjoy picking up bits in the Yumble sale too. 🍫✨

We really appreciate your feedback on the chocolate shell as well — that’s really helpful for us to hear. And we’ll take “10/10 even if it gets everywhere” all day long! 😄

Beoordeeld met 1 van de 5 sterren

Overpriced and short dated! ☹️

Been waiting a year to actually manage to order something from this company as always sold out!
Anyway placed my first order, (and the last!), on the 8th March for the box of 10 mini taster bars which costs £42!
I had to pre-order for the 22nd April, which I do find a bit excessive, and the price also pretty high, but it was going to be a birthday treat for myself and my husband.
Fast forward to today (7 weeks since placing the order), and I’m waiting with bated breath for my postie to deliver my long-awaited order….it was dutifully delivered this morning, and I am absolutely gobsmacked at what the hype is all about!
Think the box that the chocolate is packed in weighs more than the actual product!
10 tiny bars of chocolate (slightly longer than the size of a small box of matches)
2 bars extremely short dated- Black Forest one expires on the 30th April and the creme brûlée one expires on the 11th May!
Not acceptable charging £4.20 a bar that’s going to be out of date in less than a week, and another that has roughly 2 weeks on it!
And yes, I am very familiar with “best before “ and “use by” dates, but chocolate of that price needs to come with a longer date on it!
Tasted the pistachio cannoli one- not a fan… just tastes like every other Dubai themed chocolate bar.
And tasted the golden bar- just so sickly sweet and nothing special either.
I’m sorry about the negative review, but if I’m spending my money on expensive chocolate that’s supposed to be amazing, I expect it to be just that!….. and I am just so disappointed with it! 😢

20 april 2026
Review zonder uitnodiging
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you for taking the time to share such detailed feedback 😊

We’re really sorry to hear how disappointing this experience has been, especially after such a long wait and with it being a birthday treat — we completely understand how frustrating that must have felt.

In terms of the dates, we do use best before rather than use by, and many of our bars (particularly those with fresh, handmade fillings) naturally have shorter shelf lives. That said, we completely appreciate your expectations given the price and your comments are really important for us to hear.

We’re also sorry the flavours didn’t hit the mark for you — we know how subjective taste can be, but we do understand how disappointing it is when something doesn’t live up to the anticipation.

Thank you again for your honesty — feedback like this is genuinely helpful for us as a small team. 🍫

Beoordeeld met 4 van de 5 sterren

Chocolate

The chocolate is really nice just wish it was easier to break, it ends up a bit messy

17 april 2026
Review zonder uitnodiging
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you for your feedback 😊

We’re so glad you enjoyed the chocolate, though we understand it can be a little messy to break — that’s really helpful for us to hear. 🍫

Beoordeeld met 5 van de 5 sterren

Sara from America here

Sara from America here.
Hands down BEST CHOCOLATES EVER!!!!
You all are So Amazing and fun to watch on TikTok.
The carmel is like no other. Chocolate is chef's kiss!!
Thank you so much for bringing so much happiness to us Americans with (not so good chocolate) haha...
Love you all!!!
A 100 💫💫💫💫💫💫

1 april 2026
Review zonder uitnodiging
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much, Sara! 😊 We’re absolutely delighted you love the chocolate — and it’s lovely to hear you enjoy watching us on TikTok too! 🍫✨

So glad the caramel hit the spot… we’ll take “chef’s kiss” all day long! 😄

Sending lots of chocolatey love your way! 💛🍫

Beoordeeld met 5 van de 5 sterren

Take my money

There is nothing that these guys make that I don’t love! The best quality ingredients and clearly made with love and passion.

8 maart 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love everything we make — that really means the world to our team. 🍫✨

Beoordeeld met 5 van de 5 sterren

Amazing chocolate

Amazing chocolate! Helps to be on the newsletter for early access and exclusive

13 mei 2025
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the chocolate — and great tip about the newsletter too! 🍫✨

Beoordeeld met 5 van de 5 sterren

Amazing chocolate such good quality

Had the Geordie bar this time as well as I’ve never tried it . Lucky to be on subscription bar list so get chocolate regularly. Lovely packaging

8 maart 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the Geordie Bar — and how lovely to hear you’re part of the subscription too! Delighted you like the packaging as well. 🍫✨

Beoordeeld met 5 van de 5 sterren

Teacake Easter Egg

Received my Teacake Easter Egg. Wow this was unbelievable. I broke into it and heard the snap. It was gooey and messy just how so like it. You can taste everything that is in this chocolate egg, you can tell the quality of ingredients that have been used to create this extremely amazing egg. Well worth the wait.

5 april 2026
Logo The Chocolate Smiths

Antwoord van The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you enjoyed the Teacake Egg — that gooey, messy centre is exactly what we love too! So glad it was worth the wait. 🍫🥚✨

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer