There was a slight issue in the order that the company dealt with really well. They really understand great customer service. Thank you.
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Lees wat reviewers zeggen
Very good quality tracks, bespoke made to size, to fit into new extension wide double sliding door. Price tag is also a bonus. I've ordered another set to the living room, ceiling fixing. It's low pro... Toon meer
Bedrijf heeft geantwoord
WOW, WOW, WOW This company deserves a huge shoutout for exceptional customer service. Don't hesitate to use them! I bought some curtain tracks over four years ago and recently found myself needing... Toon meer
Bedrijf heeft geantwoord
Thank you for processing my order so quickly. The custom made tracks arrived super quick, well packaged & are both now fitted to my clients home. Only a minor adjustment (shortening) to length o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!
Contactgegevens
Unit 6, High Wycombe Business Park, Genoa Way, HP11 1NY, High Wycombe, Verenigd Koninkrijk
- 01494 535699
- info@thecurtainpoleandtrackcompany.com
- www.thecurtainpoleandtrackcompany.com
4,6
Uitstekend
814 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Efficient and quick service
Efficient and quick service. Customer enquiries were sympathetic and knowledgeable.
27 oktober 2023
Antwoord van The Curtain Pole & Track Company
Hi Julie,
Thank you for taking the time to leave us a review and for your positive feedback! We're pleased to hear that you experienced efficient and quick service, and that our customer service team handled all you queries! Delivering top notch service is so important to us and we appreciate your kind words.
If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with our products and services.
Wave curtain track
I was recommended you by my daughter as she had researched the market for these tracks. I was very impressed with customer service as I wasn't quite sure what I needed. Thank you for making it so easy
6 november 2023
Antwoord van The Curtain Pole & Track Company
Hi Belinda,
Thank you for choosing us and for your kind words! We're thrilled to hear that you were recommended by your daughter and that our customer service team was able to assist you effectively. Making the process easy for you is our goal, alongside delivering top notch service and we are glad to hear we hit the mark!
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for your trust and choosing us!
Great
Easy to use website. Decent curtain rail, exactly as ordered and delivered very quick. Nothing to fault
5 november 2023
Antwoord van The Curtain Pole & Track Company
Thank you for taking the time to leave review and for your positive feedback! We're glad to hear that you found our website easy to use, and that the curtain rail you ordered was exactly as expected and delivered quickly. delivering top notch service is important and we appreciate your kind words.
If you have any more projects or need further assistance in the future, please don't hesitate to reach out.
Qick and efficient
22 oktober 2023
Antwoord van The Curtain Pole & Track Company
Thank you for taking time to write a review for us, we really appreciate the positive feedback! We're pleased to hear that you found our service quick and efficient. If you have any more needs or questions in the future, please don't hesitate to reach out. We're here to help.
Efficient service and Quality products
Efficient service, quick delivery and quality track supplied to exact length. Good communication throughout on status of order.
4 november 2023
Antwoord van The Curtain Pole & Track Company
Thank you for your positive feedback! We're delighted to hear that you experienced efficient service, quick delivery, and that the quality track was supplied to your exact length. Communication is key, and we're glad to know that you were kept informed throughout the process, delivering top notch service is key for us!
If you have any more projects or need further assistance in the future, please feel free to reach out.
Thank you for choosing us!
Metropole
I purchased a rather expensive metropole for a 6 angled bay window . Getting measurements and angles right proved quite difficult but the team were extremely helpful . Easy to fit and Almost perfect need to ask for one extension bracket for one of the returns as was about 20mm out ! No problem though once again very helpful team member .
24 oktober 2023
Antwoord van The Curtain Pole & Track Company
Thank you for sharing your experience and taking the time to leave us a review. We're glad to hear that our team was extremely helpful throughout the process. It's understandable that measuring and fitting for a bay window can be challenging, and we appreciate your patience.
We're pleased to know that the metropole for your 6-angled bay window was easy to fit and that our team promptly assisted with the additional extension bracket needed.
If you have any more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Would be better to use a delivery…
Would be better to use a delivery company that delivers the items to the correct road and house rather than delivering to the wrong road and house. We were lucky that some kind person brought them to us. The products themselves seem good.
29 oktober 2023
Antwoord van The Curtain Pole & Track Company
Hi Mark,
Thanks so much for taking the time to come back to us. We appreciate your feedback and apologise for any inconvenience caused by the delivery company and be rest assured that we are picking this incident up with them and putting processes in place to ensure that doesn't happen again don't encounter this. It's important to us that our customers receive their orders accurately and promptly.
We're pleased to hear that the you were happy with your Silent Gliss Track.
Please don't hesitate to get in contact if you need any further help or advice.
Fast delivery
Very helpful on the phone, and had very fast delivery of a good quality made to measure curtain track. A very happy customer.
3 oktober 2023
Antwoord van The Curtain Pole & Track Company
We're delighted to hear that you had a positive experience with us! Providing helpful and efficient service is our top priority, and we're glad to have met your expectations. It's great to know that you received a good quality made-to-measure curtain track with very fast delivery.
If you have any more projects or need further assistance in the future, please don't hesitate to reach out.
Fantastic communication, quality product
Fantastic communication from the sales team. Corrected errors from my measuring mistakes to allow me to get the 2 bend curtain track that I needed at the perfect size and shape.
Quality product.
Very happy.
5 oktober 2023
Antwoord van The Curtain Pole & Track Company
Thank you so much for taking the time to leave us such a lovely 5* review!
It's great to hear that our sales team provided fantastic communication and helped correct any measurement errors to ensure you got the 2 bend curtain track you needed at the perfect size and shape. I have passed your feedback to the team and they are so pleased you were happy with the service they provided!.
Thank you for choosing us and for your positive feedback!
Knowledgeable people to deal with
17 oktober 2023
Antwoord van The Curtain Pole & Track Company
Hi Paul, Thanks for taking the time to leave us a review! We're pleased to hear that you found our team knowledgeable and helpful. Providing expertise and assistance is essential to us and glad to hear you had a positive experience when dealing with us.
If you have more questions or need assistance in the future, please don't hesitate to reach out.
Very quick and excellent service
Very quick and excellent service. I have received my order within few days. Highly recommend.
29 september 2023
Antwoord van The Curtain Pole & Track Company
Hi Maria, Thank you for your kind words! We're delighted to hear that you had a very quick and excellent service experience and received your order promptly.
If you ever have more orders or any questions, please don't hesitate to reach out!
Great product, great service.
Ordered a curtain rail and hooks after ringing for advice and very happy with both the product and the service. Would definitely recommend.
22 september 2023
Antwoord van The Curtain Pole & Track Company
Thank you for taking the time to leave us a 5* review and such positive feedback! We're glad to hear that you had a good experience when seeking advice and that you're very happy with both the product and the service. Your recommendation is greatly appreciated.
Great bespoke curtain rail.
The rail was made perfectly for the window and right angled return. The gliders do just that and very smoothly.
30 maart 2023
Antwoord van The Curtain Pole & Track Company
We're do pleased to hear that the your curtain rail fitted perfectly for your window and right-angled return, and that the gliders operate smoothly. As a company we pride ourselves on delivering a top notch service and we're pleased to have provided you with the perfect product that meets your needs and expectations.
If you have any more projects or require further assistance in the future, please feel free to reach out.
Thank you for choosing us!
Great customer service
Quick dispatch and great customer service! Would highly recommend
3 oktober 2023
Antwoord van The Curtain Pole & Track Company
Thank you for for taking time to leave us a 5* review! We're delighted to hear that you had a positive experience with our quick dispatch and customer service. We pride ourselves on delivering top notch service!
If you have any more projects or need assistance down the road, please don't hesitate to reach out.
New curtain rail
Your staff were very helpful with advice. The curtain track is well made and it fits perfectly.
17 september 2023
Antwoord van The Curtain Pole & Track Company
Hi Peter, We're thrilled to hear that our staff's advice was helpful and that the curtain track fits perfectly. Thank you for your kind words and for choosing our products. If you ever need further assistance, please don't hesitate to reach out.
Antwoord van The Curtain Pole & Track Company
Hi Roger,
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you received your extra brackets and track joiner so quickly.
Our team works hard to ensure rapid delivery and excellent customer service. If you ever need anything else or have further questions, please don't hesitate to reach out.
Great service and quick delivery
Great service and quick delivery - will definitely use again
20 september 2023
Antwoord van The Curtain Pole & Track Company
Hi Sarah,
Thank you for the kind words and the 5-star review! We're delighted to hear that you had a great experience with our service and that the delivery was speedy.
If you ever have any questions or need assistance, please feel free to reach out. We always aim to deliver top notch service!
Antwoord van The Curtain Pole & Track Company
Thank you so much for taking the time to leave The Curtain Pole & Tracks Company a 5* review!
We're so pleased to hear your product was as described and that your order arrived on time. Providing top notch service is important to us!
If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing us!
Irresponsible delivery
The delivery man just left all the curtain rails in the common area on the ground floor. It took me a few hours to take them to my home because the rails are too long to get upstairs. They should let me know and we can think of a way together rather than just leave it without informing me, which is totally irresponsible.
20 september 2023
Antwoord van The Curtain Pole & Track Company
Thank you for taking the time to leave a review and bringing this matter to our attention. We apologise for the inconvenience you experienced with your recent delivery. We've made several attempts to reach out to you to discuss this matter further, but unfortunately, we haven't been able to get in touch.
We understand your frustration with the delivery of the curtain rails, and we completely agree that leaving them in the common area without informing you was not acceptable.
We take this matter seriously and have already taken steps to address it with our external delivery company to ensure this does not happen again in the future.
Our goal is to provide a smooth and hassle-free shopping experience for our customers, and we fell short of that in this instance. We appreciate your feedback as it helps us work with the delivery company to ensure that we find a suitable resolution for customer going forward.
Once again, we apologise for any inconvenience you faced, and we hope to have the opportunity to serve you better in the future.
After a few weeks of searching I came…
After a few weeks of searching I came across the curtain pole and track company.
Right from the start Ruth has been amazing in helping me choose the right product and always been quick to reply to any questions I had. She went above and beyond to make this a smooth process.
Excellent product, decent price, fast delivery and amazing customer service, thank you 🤩
3 oktober 2023
Review zonder uitnodiging
Antwoord van The Curtain Pole & Track Company
Wow, thank you so much for your incredible 5-star review! We're absolutely delighted to hear about your experience with us at the Curtain Pole and Track Company. It's wonderful that Ruth was able to assist you in choosing the right product and that she was always quick to respond to your questions. Going above and beyond for our customers is what we strive for, and we're thrilled to know that Ruth made the process smooth for you.
We're equally pleased that you found our product excellent, the price reasonable, and the delivery fast. Your satisfaction is our priority, and reviews like yours motivate us to continue delivering exceptional customer service.
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