Their Perfect Gift Reviews 

250
TrustScore 3 uit 5

2,8

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

These gift cards get declined at every single online place I have tried despite entering the correct details. What was a nice wedding gift has now turned into an incredibly frustrating experience and... Toon meer

Beoordeeld met 4 van de 5 sterren

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... Toon meer

Beoordeeld met 1 van de 5 sterren

We were given two gift cards for our wedding which people spent their hard earned cash on. We spent weeks trying to activate the cards corresponding with customer services, after being told the cards... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... Toon meer

Bedrijfsgegevens

  1. Promotieartikelen leverancier
  2. Mediabedrijf
  3. Mobile Money-servicepunt

Geschreven door het bedrijf

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

250 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 9% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,8

Alle reviews

(250)

15 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent for travelling in Europe

I highly recommend Their Perfect Gift Euro cards. My daughter recently used one for a school trip to Germany. It was safer then using cash and I could track spend on the app. Great if you have kids travelling outside the UK.

28 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Genuinely Care

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right.

Please check spam messages when waiting for a response from them, they do get back to you, and within only a few hours.

Thish is going above and beyond for an issue I encountered and taking personal ownership to put things right. Not many founders still care this much to do right by their customers.

9 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst gift card I've ever received.

Worst gift card I've ever received.

More than useless. So far the card has been rejected every time I tried to use it, from online retailers, PayPal and even Sainsbury's. Embarrassing and frustrating.

There's no cardholder name, so any website where this is essential info (most of them) you won't even be able to even get to the payment screen.

I've heard you can purchase Amazon gift cards with it so that might be an option.

Their own marketplace is a scam, everything is priced way higher and purposely priced with awkward amounts to ensure you leave an odd amount on the card that's impossible to use and will almost certainly expire within a year.

For example the B&O headphones are £470.20 on the marketplace but £335 on amazon. The Bowers & Wilkins are £307.01 but £199 on amazon.

Horrible business model that has turned a generous gesture into a highly negative experience.

EDIT
As you can see from the incredibly condescending reply, this is the kind of crap service you can expect. Of course I've activated it, unfortunately this isn't the first time I've received one of your crap cards, so it's not me it's you.

31 december 2024
Review zonder uitnodiging
Logo Their Perfect Gift

Antwoord van Their Perfect Gift

Hello Customer 2.

The card’s name and address is what you would have registered the card to when you activated it - assuming you followed the instructions and actually activated it?
There is information on the FAQ pages to guide you. Direction is on our website.
There is also contact details to our customer services team if you had difficulty. However we can’t trace you ever contacting us.

Our store is maintained by a trusted partner. If the prices are not to your liking, then you can use it with any Mastercard accepting retailer - providing you followed the simple instructions: activation and useage (like your Bank debit card).

EDIT
we have simply matched your tone.
Why don’t you come onto customer services and reveal yourself and your SAN number so we can examine as to what you’re doing wrong?
Trustpilot can’t help you!

Beoordeeld met 5 van de 5 sterren

Going the extra mile

I inadvertently put the wrong email address for the recipient.i informed them he company and they kindly sorted problem.highly recommended them-dan Mac.

19 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Since discovering them

Since discovering them, TPG are an incredible resource for me to send personalised giftcards securely to loved ones around the country.
Their customer service is top tier, A+, 5 star level.
Ellie - is the best! Her great customer service; understanding, patience, and professionalism, is incredible. She goes above and way beyond for customer, truly a valuable asset to TPG. Thank you Ellie for everything you do, you are priceless- pun intended! :)

19 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Check for any hidden costs

I’ve been trying to arrange some vouchers for some work colleagues but it’s proving to be a challenge. They provided the costings for the vouchers I wanted along with a charge of £7.49 per card for processing and activation. (I was ok with this as they need to make some money!). However, they then added a 15% charge on the load amount as I didn’t do it online. (Unable to as need to be invoiced and then my company to pay via bank transfer?). Really disappointed with how this company gave me a price and then added the 15%. Due to the charge I’ll now need to look at other options as doesn’t make it viable!

9 december 2024
Review zonder uitnodiging
Logo Their Perfect Gift

Antwoord van Their Perfect Gift

Hi Mitch
There were no hidden costs. If you ordered via the website, you would get the website prices. An invoice would have been issued to you.
If you needed us to create a manual invoice or the values are above £150 per card, then our charges would apply.
This is clearly stated on our website.

Beoordeeld met 5 van de 5 sterren

Quick and fast response.

Tom was very nice and polite, responded to both of my tickets very nicely. The support was very helpful and quick. A big thank you to whomever helped, as well as Tom.

4 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scammers !!!

**Scammers Alert!**

Someone attempted to steal from me using all my personal information, including my card details. They called from a private number, posing as my bank, and tried to convince me to provide a code to confirm a transaction of £1,984.02.

Please be cautious and do not trust them! Stay aware and protect your information!

Don't trust them!!! BE AWARE!!!

21 november 2024
Review zonder uitnodiging
Logo Their Perfect Gift

Antwoord van Their Perfect Gift

I’m sorry you’ve been scammed. But this isn’t us. We do not make outbound calls! We are also not a Bank

Beoordeeld met 2 van de 5 sterren

Poor customer services experience

This company offers guaranteed next working day deliver, for a whopping £11.99 for orders placed before midday. If choosing that option, next day delivery is probably pretty important. When it did not happen, there was a disinterested, uncourteous response from customer services. I would not use ’Their Perfect Gift’ again.

4 oktober 2024
Review zonder uitnodiging
Logo Their Perfect Gift

Antwoord van Their Perfect Gift

Dear Petra
We use Royal Mail, signed and Tracked service. They provide their tracking number and it’s their service levels that we relay. We’re really sorry that they (and inadvertently us) let you down! For this we’re sincerely sorry. From what we could see, Royal Mail delivered the order the following day. Our apologies again.

Beoordeeld met 5 van de 5 sterren

Fantastic Service

Always so prompt at coming back - nothing is ever an issue and most things are turned around within less than an hour of me querying something.

24 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service!

I had a query about the 3D secure transactions when using the card as I was unsure the card would work (I couldn't see anything on the FAQ's). The customer service team are amazingly helpful, provided the information needed & gave me confidence to use their services. I can't rate them enough.

11 september 2024
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer