These gift cards get declined at every single online place I have tried despite entering the correct details. What was a nice wedding gift has now turned into an incredibly frustrating experience and... Toon meer
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Lees wat reviewers zeggen
Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... Toon meer
We were given two gift cards for our wedding which people spent their hard earned cash on. We spent weeks trying to activate the cards corresponding with customer services, after being told the cards... Toon meer
Bedrijf heeft geantwoord
After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.
Contactgegevens
39 Ludgate Hill, EC4M 7JN, London, Verenigd Koninkrijk
- 0330 332 0579
- love@theirperfectgift.co.uk
- www.theirperfectgift.co.uk
2,8
Gemiddeld
250 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The customer service is first class ..
The customer service is first class ... Emailed for adviced and promp replay
13 augustus 2024
Review zonder uitnodiging
The system is too rigid!
The system is too rigid!
If you receive two gift cards, they will not be applied to the same account, you will receive two different Mastercards. This is extremely limiting.
It's not possible to transfer from one card to the other so that you can take advantage of all your money in one purchase.
If you have a small amount left on the card, that amount is rendered completely useless.
You can't withdraw the money, you can't use your card to top up your Revolut account and you can't use it with Apple or Google wallets.
People will end up with money on their cards, they will never be able to use.
Their reasoning is money laundering laws, which is ridiculous and too lazy. Just do your due diligence and that will not be an issue.
I would not use this service to buy gifts for anyone. And do not recommend it.
26 juni 2024
Review zonder uitnodiging
Doesnt work on most websites due to 3D Secure
At first, seems like this is the perfect gift card as it is advertised as being able to be used 'anywhere' that Mastercard is accepted. This is not the case. It does not work at most online retailers as they require 3D Secure, an extra layer of security, which is not possible with this type of card. False advertising at best. Website is littered with spelling mistakes - very strange. Oh and the help phone line has been switched off and you must email them for help, not very accessible and a massive red flag - AVOID!
25 juni 2024
Review zonder uitnodiging
Expired cars
Contacted the team about some expired cards and while initially it took a little while to get a response, they acted promptly and reissued the card.
28 mei 2024
Review zonder uitnodiging
La atención ha sido muy rápida y muy eficaz
La atención ha sido muy rápida y muy efectiva me han resuelto el problema que tenía con mi tarjeta muy eficientemente. Estoy muy agradecido por la ayuda.
2 mei 2024
Review zonder uitnodiging
Excellent support and service when I…
Excellent support and service when I was having issues with my card
2 mei 2024
Review zonder uitnodiging
BAD SERVICE
I ordered a virtual gift card where it said delivery within 1 working day on email. 2 working days have passed and nothing received. Tried to call customer service id unavailable and cut me off. Sent email to customer service and came back saying if you don't receive it let us know! But I just let you know I haven't received it!!! So now I'm minus £156.99 on my card and no gift card. Probably a scam? By tomorrow I will speak with my bank for a charge back. Appaling service !
16 april 2024
Review zonder uitnodiging
Antwoord van Their Perfect Gift
Dear Complete Savings.
Very sorry that your order was delayed. We have requested more information from you, but haven't responded, for us to look into it.
Usually delays are caused by our Compliance Department's concerns.
All virtual cards are issued the next working day, unless there are concerns around fraud / anti-money laundering, when delays may occur.
Kind regards
TheirPerfectGift
BAD SERVICE
16 april 2024
Review zonder uitnodiging
Great Custer service!
The team helped me with an urgent update and the card was delivered on time.
27 maart 2024
Review zonder uitnodiging
I had trouble getting into my account
I had trouble getting into my account, immediately contacted the support team and was resolved efficiently with the help of Dani, I would recommend the cards to anyone they are super easy to use.
22 maart 2024
Review zonder uitnodiging
An extensive support
The company Their Perfect Gift has always been helpful at any time I needed it.
They are always there to answer email requests and solve problems that may come up.
Managing effectively card accounts requires a workforce that is always willing to help and respond to queries.
6 maart 2024
Review zonder uitnodiging
Excellent customer servie
1 maart 2024
Review zonder uitnodiging
Quick response and problem solving
Quick response and problem solving. Definitely happy with this service
25 januari 2024
Review zonder uitnodiging
Dani
Dani, was WONDERFUL! He guided me through everything with great patience and sorted out all my problems. Very professional and he has left me very pleased with his services.
24 januari 2024
Review zonder uitnodiging
I had made an error whilst activating…
I had made an error whilst activating the card - emailed the helpdesk and they were extremely quick at resolving the issue. Dani was very polite and courteous and extremely helpful - a really good experience to solving a problem!
23 januari 2024
Review zonder uitnodiging
Getting the price
23 januari 2024
Review zonder uitnodiging
Dani was super helpful
Dani was super helpful, the email I received back was personable and very kind.
22 januari 2024
Review zonder uitnodiging
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