As I was assembling my snuzpod, my dog damaged one of the castors. I emailed Snuz to enquire about buying a replacement and they were so quick to respond and extremely helpful. I received a replacemen... Toon meer
Bedrijf heeft geantwoord
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An item was mistakingly missing from my delivery and the company have been amazing. Straight away ensured that the item has been re-sent express and will be received within 24 hours. The quality of th... Toon meer
Bedrijf heeft geantwoord
Bassinet & Rocking Cradle came within 2 days as free delivery, despite ETA being 3-6 days! SO happy and beautiful items!!!
Bedrijf heeft geantwoord
Customer service is horrible at responding! They go weeks without responses. A company that sells newborn items should know the urgency of getting a response. They take so long to get back to you! E... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.
Contactgegevens
The Green, CV37 0JE, Stratford Upon Avon, Verenigd Koninkrijk
- 0800 028 1433
- hello@thelittlegreensheep.co.uk
- www.thelittlegreensheep.co.uk
3,7
Gemiddeld
228 reviews
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outstanding customer service!
Unfortunately the product we purchased wasn’t quite right for us (although evidently very well made) so we returned, however I would recommend Little Green Sheep for their amazing customer service! I dealt with two seperate advisors via online chat, both were incredibly helpful and their customer service skills were wonderful. Thankyou so much for making everything an easy experience for us :-)
9 april 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a review! Its great to see you had a great experience with our Customer experience team
Best wishes,
LGS CE Team
Excellent customer service
4 april 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a review! Its great to see you had a quick hassle free interaction with our Customer Experience Team.
Best wishes,
LGS CE Team
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a review! Its great to see you had a quick hassle free interaction with our Customer Experience Team.
Best wishes,
LGS CE Team
helpful & efficient !
I was emailed back very quickly and the matter was resolved immediately thank you.
19 maart 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us and the service you received! Best wishes, LGS Team
The protective mattress sheet is ideal
The protective mattress sheet is perfect. it is beautifully made and doesn't feel like a waterproof sheet at all - no crinkling sound! I had one little query regarding my purchase which was resolved very quickly. I can not fault The Little Green Sheep company at all. Thank you.
11 maart 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service. Best wishes, LGS Team
Great at resolving any issues
I’ve recently had a slight problem with an order I placed (which is very rare as I’ve ordered numerous times from this company). I was back and forth emailing a “Ben Harvey” who was friendly, professional and resolved the issue straight away! This review is a just a thank you for that as normally when having a “complaint” so to speak, it’s a lot of back and forth, whereas Ben was very quick to respond and I had a replacement with me by this morning!
20 februari 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a review! Its great to hear Ben Gave you the customer journey you deserve.
Best wishes,
LGS CE Team
Great customer service from green…
Great customer service from the little green sheep. Thank you to Ben Harvey in particular who sorted my order out quickly and efficiently. Many thanks!
5 februari 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a review! Its great to hear Ben managed to sort out your order smoothly we love a name shout out.
Best wishes,
The little green sheep CE team
Custom Size Mattress Order
Ordered a custom made mattress to fit carrycot, which requests a template. I thought it would be best to send the foam mattress as it was exact size and lightweight to post, not knowing this wasn't an acceptable format. Had a few issues arise due to this with customer service team, but they worked with me to resolve this and overcome the issue. Subsequently they have updated the website to be clearer for future customers. I now have a beautiful handmade organic mattress for my prams carrycot, which without the templating service would not have been possible :) Ben saved the day by stepping in and providing excellent customer service after a rocky start!
5 februari 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for leaving us a review, I'm sorry your customer journey with us didn't get off to a great start however I am happy to see that this has been turned around and you are happy with the Product you have received.
Best wishes,
LGS CE Team
Great customer service
Great customer service. Demi was extremely helpful and prompt in sorting out my order for me!
23 januari 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Thank you for naming Demi, we love a name shout-out!
Best wishes
Holly
Demi was very helpful!
22 januari 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for your review! its Great to hear a Demi was helpful in assisting with your query.
Best wishes
Snuz CE Team
Great customer service
I had an issue with my order which was processed through another company online. When i called customer services I spoke to Ben Harvey who was extremely helpful despite there being a terrible line. He took my details and emailed instructions on what I needed to do next. Following this I received the order the next day :)
He was very helpful and I am really happy with my order.
16 januari 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us and the service you received from Ben.
Ordered online bit of a hic up with it…
Ordered online bit of a hic up with it but all arrived eventually thanks to Ben .
4 januari 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
My mattress was delayed (lost perhaps)…
My mattress was delayed (lost perhaps) with the courier DPD. I emailed little green sheep and a nice lad called Ben Harvey helped me and sorted out another one within the day
10 out of 10 service. Very happy would shop again
8 januari 2024
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Thank you for naming Ben, we love a name shout-out!
Best wishes
Holly
We love The Little Green Sheep!
Our granddaughter is super happy with her lovely, comfy new mattress and I’m really grateful for the great customer support and the fast, considerate delivery. We’re so happy there’s a shop where we can buy the best for our children and grandchildren over the years and will continue to recommend to others.
Thankyou! 💕✨
15 november 2023
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Service is a joke! Order somewhere else!
Absolutely furious with this mattress company! I've been stuck with the wrong mattress for two excruciating weeks, and their incompetence is beyond infuriating. They can't seem to resolve the issue, and I strongly advise against wasting your time and money with them. Very incompetent people works there non of them can sort anything!
17 november 2023
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Hi there,
Thank you for taking the time to leave us a review.
We are so sorry to hear about your recent experience.
We do want to reassure you that we work extremely hard to help with any queries our customers have. We do appreciate all feedback that we receive from our customers and we will of course take a further look into this.
Best wishes
Demi
Beautiful products and customer care…
Beautiful products and absolutely fantastic customer service and aftercare. Holly has very kindly and without question helped me with a slight issue I had. I wish all products were so well made and companies so dedicated to quality and customer care. Thank you Little Green Sheep and in particular Holly.
3 november 2023
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Thank you for naming Holly, we love a name shout-out!
Best wishes
Demi
Very good customer service with regard…
Very good customer service with regard to a replacement part required.
2 november 2023
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Demi was so friendly and helpful
Demi was so friendly and helpful - the perfect customer service - thank you!
18 oktober 2023
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Thank you for naming Demi, we love a name shout-out!
Best wishes
Holly
Poor service.
We ordered two single mattresses. They delivered the wrong size, and the service from that point was terrible - completely ignoring my requests to make the exchange easier and putting the onus on me and the delivery company to sort out.
8 september 2023
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you for taking the time to share your feedback with us.
I am so sorry to hear about your experience, I do want to reassure you that we work extremely hard to help with any queries our customers have.
Please email our Customer Care Team on hello@thelittlegreensheep.co.uk and we can further review your enquiry for you.
Best wishes
Demi
So kind and helpful
So kind and helpful. Demi went above and beyond in customer service.
7 september 2023
Review zonder uitnodiging
Antwoord van The Little Green Sheep
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Best wishes,
LGS CE Team.
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