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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered the wrong case by mistake. Ella my support rep did an amazing job by helping me through the process of locating the correct case and made the transaction as easy as it possibly could’ve been... Toon meer

Beoordeeld met 3 van de 5 sterren

I ordered the Swift 360 Keyboard for iPad Pro M4/M5. The quality of the back of the case was flimsy, and would not protect the iPad from a fall, in my opinion. Their return policy includes a substa... Toon meer

Beoordeeld met 2 van de 5 sterren

The product description said the "iPad Leather Portfolio Case" I was buying had an auto sleep/wake feature. It doesn't. Decided I wanted to use their "30-Days Hassle Free Returns" policy, only to find... Toon meer

Beoordeeld met 1 van de 5 sterren

The directions are terrible on how to measure the wristband and cut it to fit. If you aren’t perfect the entire order is wasted. They will not sell you a band only to replace the band you mistakenly... Toon meer

Bedrijfsgegevens

  1. Computers en accessoires winkel

Geschreven door het bedrijf

Founded in 2021, MaveMall has come a long way from its beginnings in a Home Office. When we first started out, our passion for bringing you fine products and such drove us to do intense research, quit our day job, and gave us the impetus to turn hard work and inspiration into to a booming online store. We now serve customers all over the world, and are thrilled to serve you!


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

94 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 12% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

The return process is an absolute mess

The return process is an absolute mess. I gave two stars bc they have been very responsive and offering alternate solutions - but a massive restocking fee, and then if you do not choose one of their preferred exchanges, it just goes on an on, rather than simply abiding by a standard return process. They are not based in the US, so their return fees involve international shipping

6 augustus 2025
Beoordeeld met 1 van de 5 sterren

Payed for expedited shipping and…

Payed for expedited shipping and delivery still pending

6 augustus 2025
Logo MaveMall

Antwoord van MaveMall

We're sorry to hear about your experience.

We've reviewed your order and our records show that your package was delivered on August 23, 2025.

If you're still having trouble locating your package, please contact our support team at info@themavemall.com and we'll be happy to help you investigate further.

Beoordeeld met 4 van de 5 sterren

The product is everything I expected

The product is everything I expected. The base quality is solid, and the battery life is long-lasting.

The hinge is very tight, and the iPad plate is a little on the thin side before attaching your device. I highly recommend attaching your device before attempting to raise the upper part, as this will give extra support to the screen portion.

15 juli 2025
Beoordeeld met 5 van de 5 sterren

Keyboard case

I had a small issue with my initial order but Ella was absolutely amazing in helping me out. She was patient, kind, and quick to respond. She made sure I got the correct keyboard case and it fits my iPad perfectly now. The keyboard itself is really good—responsive, smooth to type on, and the backlight is such a nice touch. It’s rare to get this kind of thoughtful customer service. I really appreciated her follow-up and the care she put into making sure everything was right. Thank you so much Ella. Highly recommend this shop.

3 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

pay that much for a keybord that…

pay that much for a keybord that fonction really bad its a shame and when I asked to be refound your answer was so cheap you are just a very bad company and I will never buy anything else from you when the client say its working bad you should refound the client

1 juni 2025
Logo MaveMall

Antwoord van MaveMall

We sincerely apologize for any inconvenience caused by the issue with your product, Roger. We understand your frustration, and we want to assure you that we are committed to resolving this matter promptly.

To provide the best possible assistance, we are requesting a video or photo demonstrating the problem. This will help us gain a clearer understanding of the issue and expedite the troubleshooting process.

As an electronics company, we prioritize gathering necessary information to diagnose and resolve technical issues effectively. This helps us prevent similar problems from occurring in the future.

We have reviewed your previous interactions with our customer support team and confirmed that a replacement was already offered.

We appreciate your feedback and value your business. Please let us know if you have any further questions or require additional assistance. We are here to help you resolve this issue to your satisfaction.

Beoordeeld met 4 van de 5 sterren

I’m genuinely happy and grateful for the help of guidens…

I’m genuinely happy and grateful that the company made an effort to guide me on how to return a product. They even provided me with different options to choose from, which made me realize that returning it might not be worth it due to customs and international shipping costs. That’s why I chose to accept the 20% refund option instead. Thank you again for the support and understanding.

23 mei 2025
Beoordeeld met 1 van de 5 sterren

Paid for product not received=Fraud

Ordered and PAID for product February 2025 and we are now Summer and never received product. This is FRAUD even with many attempts in writing. They refuse to provide proof

12 juni 2025
Review zonder uitnodiging
Logo MaveMall

Antwoord van MaveMall

We’re sorry to hear about your frustration. As our records indicate, we informed you that the item was out of stock, and you subsequently initiated a chargeback, which resulted in a full refund being issued over three months ago.

We always aim to resolve issues as quickly and fairly as possible and appreciate your understanding in this matter. As the issue has been fully resolved, we kindly ask that you refrain from posting repeated negative reviews.

Beoordeeld met 1 van de 5 sterren

Initially service was great with regard…

Initially service was great with regard to communication and delivery, however, once we received the iPad cover it literally fell apart after a week.
I have emailed them and had no response, but keep getting emails to review.

21 april 2025
Beoordeeld met 3 van de 5 sterren

Tracking number was wrong …

They haven't shipped the product for 3 weeks and given one yodel tracking when reached to yodel they said the product is still waiting to be shipped to yodel by mavemail. I paid 98 pounds for the iPad case. After I wrote this in a week's time I received the key board. It is working good . I think only problem is shipping timeline

24 maart 2025
Review zonder uitnodiging

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