Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still... Toon meer
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Lees wat reviewers zeggen
I didn't find my perfect saddle, but I can't fault the service. My horse had an abscess and the saddle company were super understanding and extended my trial until I could actually see whether the sad... Toon meer
Quick turn around on an order, sent via standard delivery but arrived well within the time frame. Good value for money compared to other retailers. Will use for equestrian purchases again!
What fabulous service!! Ordered a pony size Equilibrium massage pad yesterday morning as this was the best price I could find online for my daughter's 16th birthday present in 2 weeks so was not in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BETA Mail Order/Internet Tack Shop of the Year 2017 winner & recommended by Horse & Hound as the best one stop equestrian shop. With free shipping!
Contactgegevens
Beaworthy, EX21 5XE, Devon, Verenigd Koninkrijk
- 0344 8806900
- customerservices@thesaddleryshop.co.uk
- www.thesaddleryshop.co.uk
4,8
Uitstekend
151 reviews
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Very disappointed with the customer…
Very disappointed with the customer service - I ordered some Cloud boots and measured my horses feet exactly and ordered the correct size for the size of my horse's feet. When I received them and tried them on they didn't fit, in fact they wouldn't even go over his foot. I was told that sometimes the sizing isn't always very accurate and I needed to discuss with someone before I get the next pair - I can't see what difference that would make as the measurements weren't going to change! It doesn't matter how malleable they were, if the entrance to the boot is smaller than the foot, it is never going to fit! As it was not my fault that the boots didn't fit, I didn't feel I should have to pay for the return postage for a refund. They said I did have to. What has happened to the old adage 'the customer is always right' certainly not in this case!
1 oktober 2024
Review zonder uitnodiging
Antwoord van The Saddlery Shop Ltd
We took extensive time trying to help this customer who wanted us to cover the return postage of this pair of boots because they did not fit her horse, her argument being that they must therefore be faulty. If a product is faulty, we will always cover the return postage, but in situations of ‘change of mind’ (i.e. a manufacturing fault cannot be found with the product) it is made clear that return postage is not covered (as is common with almost all businesses). If someone were to buy a pair of shoes for themselves and they do not fit their feet, it would not seen as a fault of the product in question either. We have sold many thousands of these boots (and also distribute them in the UK) and have never had anyone query the fit/sizing of them, and we established the boots the customer had in their possession were typical of the boots we sold. We use the boots ourselves on our own horses as well, so have a great deal of experience with them. Like saddles, hoof boots must be a good fit to work well, be comfortable and safe which is why we offer totally free, expert advice on the subject (which was offered in this case too). Boot fitting is not just about measurements alone as we tried to explain (please note that we did not manage to verify if the customer had measured correctly either- we find more than 75% of people either measure incorrectly or the hoof is not at the right point in the trim cycle to measure for boots), they can only ever be a starting point, as fit is based on many aspects of the hoof such as heel height, hoof angle and symmetry to name a few. If a boot will not go on when on paper it should, there is always more to the story, hence we offer such comprehensive free advice. We are saddened that they felt the need to leave a 2 star review after all the time we took to try and help.
Quick and correct dispatch
25 september 2024
Great service
26 augustus 2024
Postage refunded as delivery not on…
Postage refunded as delivery not on time Excellent customer service
25 augustus 2024
Excellent experience!
Excellent company to deal with. Fast efficient delivery and no quibble returns with very comprehensive guidelines .
Would use again and definitely recommend.
26 juni 2024
Purchased items I needed to return.
Purchased items I needed to return.
Prompt refund.
Ordered next size down. Received delivery within their advised timeframe.
24 juni 2024
great value on the best brands
great value on the best brands and speedy delivery, couldn't ask for any better service!
27 mei 2024
Excellent speedy service
26 mei 2024
Finally got the little cute boots I…
Finally got the little cute boots I wanted for our Shetland perfect fit would highly recommend this company for any horsey bits I will be back again soon great items wonderful staff item arrived well packaged...
27 april 2024
Super super fast delivery and careful…
Super super fast delivery and careful packaging ( liquid item)
24 april 2024
What amazing service
What amazing service! Quick to respond to enquires and friendly and helpful every step of the way! You can purchase with full confidence from this site !!
23 april 2024
Review zonder uitnodiging
Lovely pair of boots which fitted wider…
Lovely pair of boots which fitted wider calf well. Comftable for ling walks
24 februari 2024
Excellent Customer Service
27 januari 2024
Very efficient service
29 januari 2024
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