The Sleep People Limited Reviews 

AVOID AVOID AVOID I Ordered a small double mattress from B&Q was meant to be next day delivery should of been delivered on 21-08-25 by evri and got told today 02-09-25 that they will issue a refund as this has gone missing (how can you lose a mattress) I now have to wait 14 days for my money to be returned and the reason they gave in my refund invoice is customer changed their mind. Complete joke

Bought a mattress from "The Range" only to find out it's from this company! Item was NOT delivered, contacted this company and was told......"Evri didn't pick it up and we are also changing courier services" after a bit of digging around I found out that this company doesn't dispatch items and after reading their reviews....they use the same lies to everyone!!!!! They NEVER pick up the phone (Probably know there's a lot of customers chasing up their orders). My advice would be..... DON'T ORDER FROM THIS COMPANY & IF YOU'RE ORDERING FROM ANOTHER COMPANY WHO USE THIS COMPANY, SHOP ELSEWHERE. 🚨

Brought through b&q
The sleep people you should be ashamed of yourself.
Still hasn’t turned up,

Search online and found The Sleep People, and bought 2 Mattresses. The web site was easy to navigate and found the product I needed. Excellent quality, competitive pricing. Delivery was easy to track and at the time stated.

Ordered a double mattress through the range website. Meant to be delivered Thursday. It’s been stuck on “carrier awaiting pick up”. No help from this company or carrier. AVOID!!!

Bought Via B&Q. The mattress has a selling point of free next day delivery, unfortunately that's where it comes to an end. You pay, then you wait....and wait....and wait. No tracking, no delivery date, no communication. When you have no choice but to cancel no apology. Cowboys.

Delivered on time and a good product

Pathetic Service, I Place an order through BnQ for double Mattress and they supposed to deliver it by Aug 5 but failed to do so now its Aug 7 they are not confirming any tracking detail and not informing when they will deliver the mattress. I am sleeping on couch because of their shit service. I don't why BnQ having these kind of supplier

Bought a mattress through Wowcher. The listing stated 7/10 on firmness scale but it was like 3/10 when I received and tried it. I waited over a week to allow the mattress enough time to acclimate too. The springs were absolutely rubbish. I could've rolled the mattress back up by hand!

What's worse is that when I pointed out the issue, I was met with a load of excuses and demands for unnecessary information. I was then told I'd have to pay for the return! This despite the mattress being different to how it was described.

AVOID AVOID AVOID.

Following a response from the merchant:

A child can literally press the mattress together. It's cheaply and poorly made and this unscrupulous company is using platforms like Wowcher to make it almost impossible, and certainly undesirable, to return an item that clearly does not meet its description.

As if 7/10 is a subjective rating! You can literally walk into any bed retailer and it's the same.

Good prices, lots of choice

Good quality mattress at an affordable price. Advice given over the phone on the product was useful in choosing which one to buy. Customer service department were also helpful regarding a previous purchase through a third party.

I ordered a Mattress through The Range off the sleep people. Was supposed to be delivered 2 weeks ago. It has never arrived. EVRI say it was lost in transit. So I've emailed the range again stating I would like a replacement. They said they would get back to me within 72 hours after speaking to the sleep people. Im still waiting. Over 2 weeks late and still no mattress.

I ordered a Mattress on B&Q website as they had a sale on mattress's. I placed the order in 17th June 2025, it clearly stated that delivery would be 1-2 business days. 9 days later still no Mattress. The best bit is after 8 days of waiting, i informed via email to cancel my order as neither Evri, B&Q or The sleep people could tell me when the mattress was. I have numerous talks with all 3 companies. I am a Single mum with an additional needs child, who had to sleep on a couch whilst waiting for a response to which all is at fault. This then has a Physical and Mental impact on your health. If you are looking for a stress free purchase DO NOT USE ANY OF THESE COMPANIES.

Prompt delivery, love the topper, it has helped tremendously with back ache’ very happy with purchase

Good quality and quick to arrive

Excellent service and delivery time. Very pleased

Needed a mattress in a hurry. Mattress arrived sooner than expected, excellent service.

A nice comfy bed , reasonably priced . Easy to order and arrived within a couple of weeks.

We needed a cheap, thin mattress to use under a pressure relief mattress so it was the same depth as the other mattress on a dual king bed. The Westwood Core Ortho Firm 4 Inch Deep Foam Mattress was ideal for the job at a great price. Delivery was free and prompt, too early to comment on longevity but overall happy.