The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Toon meer
Bedrijf heeft geantwoord
Ordered a Mattress via B+Q on the 1st September 2026 it stated next day delivery from this company, Got an email from DHL stating they have it on the 2nd September and expected delivery 3rd Septem... Toon meer
Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! T... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Contactgegevens
Royds House, Royds Mill, WF5 9YA, Ossett, Verenigd Koninkrijk
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
3,9
Goed
271 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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A very easy transaction and prompt…
A very easy transaction and prompt response from their customer service team! Besides a very comfortable mattress which they expedited as delivery is usually 4-5 days. Thank you.
14 oktober 2025
Pleased that everything as ordered
The main reason my experience was great, was that the mattress was actually the size I ordered (unlike the one I ordered from a different seller)! It was very reasonably priced, arrived quickly and my daughter finds it comfortable.
2 oktober 2025
Had the correct size of mattress for my…
Had the correct size of mattress for my daybed, small European, a range of mattresses available, quick delivery, comfortable mattress. Good value for money
9 oktober 2025
Simple and easy to order
Simple and easy to order.
Items came within the stated time frame.
6 oktober 2025
5* service
Easy to access online site, chose what I wanted & delivery was quick which was essential for me. Whole experience was positive from start to finish.
2 oktober 2025
I'm absolutely disgusted by the…
I'm absolutely disgusted by the customer service and way I was treated I wish I had seen the reviews on them before purchasing via bnq . I have had mattress 2 months which isn't long hardly slept on due to the springs hurting my back . I have 12 months warranty but yet even tho it's been 2 months I'm not allowed to return or get a refund. the staff n manager are so horrible and arrogant laughing at me on phone the emails are shocking I wouldn't recommend this company to anyone . now stuck with a mattress I can't use
2 oktober 2025
Review zonder uitnodiging
good website and quick delivery
17 september 2025
Good Company, Awful Delivery Service
The Sleep People didn't deliver my mattress when it was expected. The delivery company they use (DHL) completely screwed up and ruined the experience for me. Causing me immense stress. I appreciate delivery is technically out of a shop's hands but because firms no longer deliver their own goods, it's symptomatic of how UK brands are falling apart because of horrendous global courier services. Shame as it means I can't recommend them after my experience.
26 september 2025
Review zonder uitnodiging
Antwoord van The Sleep People Limited
We’re very sorry to hear about your experience and the stress caused by the delayed delivery. While we work with third-party couriers, we fully recognise that the delivery experience reflects on us, and we regret that this did not go as expected. This is not the level of service we aim to provide.
We appreciate you taking the time to share your feedback, as delivery reliability is something we continuously review with our courier partners. We’re sorry that this experience has affected your confidence in recommending us and thank you for bringing it to our attention.
Easy site to navigate
Easy site to navigate, safely delivered and plenty of updates received.
Also great price and comfy mattress
29 augustus 2025
I haven't received my order yet
8 september 2025
Antwoord van The Sleep People Limited
Good Afternoon,
I’m very sorry that your item didn’t arrive on time and for the trouble this has caused with our couriers. We’ve reached out to you directly regarding your order, and we hope to find a resolution that feels fair and satisfactory for you.
Kind regards,
Megan
ZERO STARS IF OPTION
ZERO STARS IF OPTION! AVOID AT ALL COSTS! Will tell you the mattress is coming but it will never turn up. After multiple phone calls still no mattress and just excuse after excuse and broken promises that it’s coming. As a business I do not know how they are still going after reading all the reviews this is happening to multiple people.
12 september 2025
Review zonder uitnodiging
Antwoord van The Sleep People Limited
Good morning,
I’m truly sorry to hear about the difficulties you’ve experienced with your delivery. We have recently encountered some challenges with our couriers, but please rest assured that we are already addressing this by moving to a new delivery partner. If you could kindly get in touch with us at info@thesleeppeople.co.uk
Kind regards,
Megan
We bought a mattress and i can say is…
We bought a mattress and i can say is really worth the price and the comphy. thanks
27 augustus 2025
Great Topper and Service.
Handled a hiccup in delivery excellently. Great product which moulds to your shape perfectly.
26 augustus 2025
still hasn’t arrive horrendous…
still hasn’t arrive horrendous delivery. extremely unhappy.
2 september 2025
Antwoord van The Sleep People Limited
Good morning,
I am sorry to hear about the experience that you have had with your delivery. Unfortunately, we did rely on Evri to collect, scan, and deliver your parcel, however they have severely let us down with this. We have now switched over to DHL due to the dire performance from Evri. DHL have given us a significant increase in the performance.
We apologise for all the inconvenience that Evri have caused on this occasion, and we are working hard to make up for their mistakes going forwards.
Kind regards,
Megan
Great mattress had it a few days have a…
Great mattress had it a few days have a really good sleep very comfortable thanks
29 augustus 2025
I am still waiting for delivery and all…
I am still waiting for delivery and all has gone very quiet. Why should. Have to download an app to check status. Very disappointed as I need this mattress, expected it to be here 2 weeks ago and paid for it immediately.
19 augustus 2025
Antwoord van The Sleep People Limited
Good morning,
I’m very sorry to hear about the difficulties you’ve experienced with your delivery. Unfortunately, we relied on Evri to collect, scan, and deliver your parcel, but they have let us down on this occasion.
To ensure this doesn’t happen again, we have now switched to DHL, who have already shown a significant improvement in performance. We sincerely apologise for the inconvenience caused by Evri and are working hard to make up for their mistakes moving forward.
Kind regards,
Megan
UPDATE
UPDATE: Finally received my Double Mattress from these "Cowboy's) only to find a Chicken Bone inside the box!!! Absolutely disgusting!!!! NOT to mention the Mattress is NO WAY as described, it's NOT a"Memory Foam" mattress...
So soft (Not in a good way, as in a cheep and nasty way) this thing won't last 6months. AVOID AT ALL COSTS.
5 september 2025
Review zonder uitnodiging
Speed, communication and great products
Speed, communication and happy with the product
21 augustus 2025
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