I have ongoing symptoms of UTI and even if my GP requested urine "culture" test, the lab only had done basic cell test. I needed to know the cause of my symptom so came across The STI Clinic's culture... Toon meer
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Lees wat reviewers zeggen
No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... Toon meer
Received the blood test kit in the post next day, unfortunately had a nightmare trying to obtain a sample. I’m unsure how anyone would be able to fill the whole vial from a pin pric(k) in your fing... Toon meer
Bedrijf heeft geantwoord
Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- customerservice@thesticlinic.com
- www.thesticlinic.com
4,8
Uitstekend
1K reviews
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Great
Fast postage of the kit, easy to collect and easy return postage, results came in approx 48 hours. Great
25 juli 2025
Ease to order and simple clear…
Ease to order and simple clear instructions. Results came back quickly. Would definitely use again and would recommend.
19 juli 2025
Good easy to use service
Test easy to use and test results back within days. Would use again if needed to use one of the tests they offer.
11 juli 2025
Excellent service
Such good communication, my first test got lost in transit so they sent another out straight away, excellent service!
Thank you
1 juli 2025
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I would not recommend this company at…
I would not recommend this company at all. They were very unhelpful. I purchased a urine test but despite doing the test exactly as I was told the results were not conclusive and despite saying it had grown three organisms they could not tell me what they were and refused to send out another test. I was extremely disappointed and would advise everyone to not waste a lot of money only to get zero results of what I and dealing with. I would never use the company again.
7 juli 2025
Antwoord van The STI Clinic
Thank you for taking the time to write a review.
Where there is growth of 3 or more organisms on a culture it is not possible to identify the individual organisms. This is not us being difficult - it is just not technically possible. You would get the same response from any other laboratory with the same mixed growth on a culture.
The most common cause of this type of result is contamination of the urine sample with skin flora during sample collection. We can of course repeat the test for you if it is clinically indicated. I have checked your patient profile and there is no email from you requesting a repeat test - only a request that we forward the full lab report.
If you contact the helpdesk then someone can go through your results with you and suggest the best way forward.
We look forward to hearing from you.
Kind regards,
Claire Davenport
Fast service and great communication
The test kit I ordered arrived promptly, the instructions were simple and clear to understand/follow. I got my results back within the time stated on their website. I did contact them requesting further information about my results, I received a reply within minutes. Very positive experience.
24 juni 2025
It was quick
It was quick, and easy service to use and when i needed assistance the staff were very quick to respond and helpful! will definitely use again, thank you
4 april 2025
Time frame is good with good…
Time frame is good with good communications too would recommend pls
9 juni 2025
I needed to get some testing completed…
I needed to get some testing completed that my doctors practice unfortunately would not offer to do for me. Found the website- the process was quick and efficient! The customer service team was quick and efficient to come back to me and responded to all my queries.
Got the results I was waiting for and further advice which was great! Highly recommend!
23 mei 2025
The kit delivered on time and the…
The kit delivered on time and the results received very quickly thank you
21 mei 2025
Prompt delivery of test
Prompt delivery of test. Quick turn around on results they say 24 to 36 hours after the test arrives but it’s usually much less.
1 mei 2025
Great and reliable service
Kit came quick and with very clear instructions. Had the results back in two days.
13 mei 2025
Review zonder uitnodiging
BV Gardnerella test - not a test
Considering the information below:
"A normal level of Gardnerella is a concentration of less than 10 (7) CFU/ml of vaginal fluid,
per The Journal of Clinical Microbiology, while higher levels can indicate BV. "
unless the concentration is specified it rather makes this test redundant. I do realise that other tests were carried out as well, but I do have a sense of unprofessionalism/inaccuracy within your lab.
The whole point of the test is not that Gardnerella is present (it naturally is) it is what concentration is there.
I was hoping I could rely on this test going forward on a regular basis but obviously not.
6 mei 2025
Antwoord van The STI Clinic
Thank you for taking the time to write a review.
We do not offer a standalone Gardnerella test for exactly the reason that you have pointed out in your review. The test panel you have referenced includes a microscopy using the Hay/Ison grading technique to establish if the balance of vaginal flora indicates BV or not. The Gardnerella element of the the test panel uses DNA PCR - this is a qualitative test. As you say, this is not helpful on its own, which is why other elements are included in the panel.
The purpose of this test is to identify the cause of symptoms; it is not a test for patients to monitor levels of naturally occurring vaginal organisms.
I am sorry if this panel did not meet your expectations. We will review the website content to ensure that this is fairly represented. The Gardnerella page was however recently reviewed to explain why it was no longer offered as a standalone test.
Kind regards,
Robert MacKay
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