The time between ordering and delivery was 3 days which was very quick, my order was all present but sadly the delivery person was not as good. He delivered my parcel at 10.50pm left it beside the bi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I regularly buy from this company super quick delivery love these products & thanks to the person who packed my items to send. Appreciate how my items were individually packaged with plenty of bubble... Toon meer
Bedrijf heeft geantwoord
Excellent service and products. I found everything on the website that I required and it was delivered well packaged to prevent the items from being squashed and was delivered quickly too.
My experience is akways good that's why I akways order from you. I had one tub of royal icing that arrived broken.. vanilla valley relaxes it immediately. Very good customer service
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Taartdecoratiebenodigdheden winkel
- Bakkersmateriaal
- Bakkerijbenodigdheden winkel
- Knutselwinkel
- Hobbywinkel
- Kookwinkel
Geschreven door het bedrijf
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Geschreven door het bedrijf
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contactgegevens
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Verenigd Koninkrijk
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Uitstekend
13K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product selection
Great product selection, swift delivery, careful packaging, thanks
22 mei 2026
Excellent service and products
Excellent service and products. I found everything on the website that I required and it was delivered well packaged to prevent the items from being squashed and was delivered quickly too.
19 mei 2026
Great delivery time found the website…
Great delivery time found the website more difficult to navigate think I re done my order at least 5 times because it kept disappearing
18 mei 2026
What a great experience
What a great experience. Fast safe delivery. Excellent products.
Will continue to use.
21 mei 2026
Antwoord van The Vanilla Valley
Hello Annette,
Thank you for your review 😊We’re so pleased you had a great experience with our delivery service and products
I didn't like that items are not…
I didn't like that items are not individually price anymore, also you didn't have the powdered food colouring that I needed
16 mei 2026
Antwoord van The Vanilla Valley
Hello Donna,
We do carry multiple options and brands of food colouring, although we’re sorry we didn’t have the specific powdered colouring you were looking for during your visit.
We also appreciate your comments regarding individual item pricing and understand how helpful that can be when shopping. Your feedback has been noted and will be shared with the team. We hope to welcome you back again soon.
Excellent service quick delivery and…
Excellent service quick delivery and good quality products every time
19 mei 2026
Antwoord van The Vanilla Valley
Hello Margaret,
We're delighted to hear you’re happy with our quick delivery and consistently good quality products. Thank you for your review 😊
Great products at very good prices and…
Great products at very good prices and the delivery is always excellent, they keep you totally informed from packing to delivering..excellent service
19 mei 2026
Antwoord van The Vanilla Valley
Hello Julie,
We're delighted to hear you're happy with our products, prices, and delivery service. Thank you for your lovely review 😊
Ease of ordering and speedy delivery
19 mei 2026
Antwoord van The Vanilla Valley
Hello Lyn,
We're glad you found the ordering process easy and the delivery speedy. Thank you for your review 😊
Excellent Service
Order arrived on time, well packaged, just as I ordered so very happy. Brilliant company xx
19 mei 2026
Antwoord van The Vanilla Valley
Hello Joyce,
We’re really pleased to hear your order arrived on time, well packaged, and exactly as expected. Thank you so much for your review 😊
It’s my second order,this time round…
It’s my second order,this time round I’ll order more on here,im really pleased and will packed thank you the vanilla valley
And I loved Patrick the bloke delivered my order
18 mei 2026
Antwoord van The Vanilla Valley
Hello Ana,
We’re really pleased to hear you were happy with your order and that it arrived well packed. It’s great to know everything met your expectations, and we’re especially glad to hear Patrick made a positive impression with your delivery. Thank you for your review 😊
The time between ordering and delivery…
The time between ordering and delivery was 3 days which was very quick, my order was all present but sadly the delivery person was not as good. He delivered my parcel at 10.50pm left it beside the bin he did not ring the bell so I didn’t receive my parcel till the morning and sadly it rained through the night. Luckily the boxes and boards were wrapped in plastic so dint get any water damage but one corner on all 4 boards were damaged. This was disappointing but the turnaround time was not sufficient to have new ones delivered so I made do.
Delivery companies don’t take much responsibility for their poor service these days sadly.
15 mei 2026
Antwoord van The Vanilla Valley
Hello Deborah,
Thank you for taking the time to leave your review 😊
We’re really pleased to hear your order arrived quickly and was complete, but we’re very sorry to hear about the delivery experience you received. This is certainly not the standard we expect, and we appreciate how frustrating it must have been for your parcel to be left so late and exposed to the weather.
We’re glad the items were largely protected by the packaging, but we’re sorry to hear there was still some damage to the boards. Your feedback has been noted and will be passed on to the courier as part of our ongoing review of service quality.
If you would like to discuss this any further, please contact customer service at sales@thevanillavalley.co.uk
Good quality products
9 januari 2026
Antwoord van The Vanilla Valley
Hello Aniko,
We are thrilled that you are happy with the quality of the products. Thank you for your review 😊
Really pleased with my number and…
Really pleased with my number and letter cutters. They work perfectly. Instructions were very clear
17 mei 2026
Antwoord van The Vanilla Valley
Hello Carole,
We’re delighted to hear you’re really pleased with your number and letter cutters and that they’re working perfectly for you. Thank you for your review 😊
Goods arrived very quickly they were…
Goods arrived very quickly they were exactly what I wanted
17 mei 2026
Antwoord van The Vanilla Valley
Hello Rachel,
We’re really pleased to hear your order arrived quickly and that the items were exactly what you were looking for. Thank you so much for your review 😊
Antwoord van The Vanilla Valley
Hello Sharon,
We’re really pleased to hear you’ve found our service prompt and our prices reasonable. Thank you for your review 😊
Always happy with items and value for…
Always happy with items and value for money abs speedy delivery. 😁
17 mei 2026
Antwoord van The Vanilla Valley
Hello Donna,
Thank you for your review 😊 We’re really pleased to hear you’re consistently happy with your orders and find both the value and delivery to be reliable and quick.
Antwoord van The Vanilla Valley
Hello,
We are so pleased you are happy with the delivery speed. Thank you for your review 😊
Products arrived safe and sound
Products arrived safe and sound, no delays.. packaging was excellent
*****
16 mei 2026
Antwoord van The Vanilla Valley
Hello,
Thank you for your review 😊We’re delighted to hear your products arrived safely and on time, and that you were pleased with the packaging.
Antwoord van The Vanilla Valley
Hello,
We’re really pleased to hear your order arrived promptly and that everything you needed was included. Thank you for your review 😊
I ordered 2 bags chocolate 2 weeks ago …
I ordered 2 bags chocolate 2 weeks ago and it has never arrived??? Hence slightly disappointed to say thd least as need it for a job I am cooking.
13 mei 2026
Antwoord van The Vanilla Valley
Hello Hester,
We’re sorry to hear your order has not arrived. We can see the order was dispatched from us on the 15th, nearly 2 weeks ago. As we had not received any contact regarding this prior to your review, we were unfortunately unaware there was an issue with the delivery.
A member of our customer service team will now investigate this with the courier and will be in touch with you directly as soon as possible to help resolve this matter.
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