tien21.pt Reviews 

Wir sind auf Porto Santo, trotzdem kam die Ware super schnell an. Bosch Warmwasserspeicher und zum super Preis. DANKE

Todos os meus electrodoméstico foram comprados nesta loja, jamais, mas jamais, voltarei a comorar algo.
Uma avaria com maquina de lavar louça Teka, surgiu, contactei a loja que, respondeu que o técnico ainda não tinha chegado, 15h, assim que chegasse, entraria em contacto comigo, o contacto chegou, da mesma funcionária, no dia seguinte por volta do meio dia, sexta feira, dizendo que, seria contactado no sábado, após ter deixado os meus dados.
Hoje, terça-feira, continuo à espera do contacto.
Maus profissionais, em todo o sentido da palavra, o acolhimento dessa funcionária é frio, pouco tacto para vendas, carrancudo, nem um sorriso.
Se é família dos proprietários, é pouco comercial.

Nao comprem por este site vao directamete a loja . Pessimo customer service. Fiquei com o produto e nao me trocaram. So pq o exprimentei e afinal nao servia ja nao me trocaram. Agora fiquei com 400€ na mao sem poder usuar o eletrodomestico. Nao comprem por este site mesmo que seja um bocado mais barato.

I purchased a washing machine using this company recently. This is because of awful on-line experiences with another company that is probably the biggest electrical retailer in my region.
So I decided that this was well worth a go. I figured the outcome could hardly be worse than the service I had received from the big retailer, could it?

The Tien 21 website was very good. But I had a question and they had a phone number to call. Yes, a website with a contact number. I called. A very nice lady answered and gave excellent service. I then placed my order on-line. My washer turned up within a few days as promised, delivered by a local shop that forms part of the Tien 21 network. Again excellent service and my washer was speedily installed. They took our old machine away too at no cost. Nice to know too that if the machine gives a problem we know that the local shop are there and there is an owner who will respond.
My wife and I agreed that we were very happy to have used this company, Tien 21, and will do so again. It may have cost a few Euros extra compared to the big retailer but we got the machine when promised and with none of the the hassles we have experienced in the past. Well worth the money and highly recommended.