Time2Technology UK Limited Reviews 

199
•
TrustScore 2.5 uit 5

2,4

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Beoordeeld met 1 van de 5 sterren

I have recommended Time2 security cameras to people in the past that have then gone and purchased there products .One of the main reasons was there customer help line. I have used this myself and foun... Toon meer

Beoordeeld met 1 van de 5 sterren

What has happened to Time2 Technology? I spent last week emailing, telephoning, sending support tickets, leaving messages on their answer[phone as there never seemed to be an agent available. NONE of... Toon meer

Beoordeeld met 1 van de 5 sterren

I have four of their security cameras and one has developed a fault and needs repair or replacement. Checked their web site and no products listed - phoned numerous times and no answer. Looks like... Toon meer

Beoordeeld met 5 van de 5 sterren

I use a Time 2 Sophia 2 camera to help me keep a watch on my elderly mother who suffers from dementia. If she doesn’t answer the phone when `I ring I can quickly check if she’s OK. Great product -... Toon meer

Bedrijfsgegevens

  1. Smartshop
  2. ook in
  3. Gesloten televisiecircuit winkel

Geschreven door het bedrijf

Wifi Security Cameras and Smart Alarm Systems to protect the things you love and value. Build your own home security camera system. Easy to install. Instant alerts on your smartphone when motion or sound detected. UK based Customer Support via Phone, Email and Live Chat


Contactgegevens

2,4

Slecht

TrustScore 2.5 uit 5

199 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,4

Alle reviews

(199)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Adam never fixed the problem

Adam never fixed the problem. Not a very good company not interested in customers problems. I've had quite a few problems going back to their old cameras. Can't be bothered with their poor customer service. Too much hassle.

16 september 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Hi Craig,

I am truly sorry to hear what has happened.

Here at Time2 we endeavour to resolve any issues faced by our customers and the customer service team are well equipped with the knowledge to help.

Unfortunately looking at the messages I cannot locate any correspondence with you in 2020.

Please can you get in contact with our customer service team on 01254 272688 anytime between 09:00 am and 17:30 pm.

Once again I am truly sorry to hear what has happened and hopefully we can change this negative experience into a positive one.

Kind regards

Time2 Satisfaction Team

Beoordeeld met 5 van de 5 sterren

Very satisfied customer.

I am very happy with the Olivia 2 which I purchased a few weeks ago. The set up was straightforward although I did have a slight issue ( which was entirely my fault). However, Adam was at the end of the phone and it was sorted professionally and promptly. Full marks to the ‘after sales service’. I was so impressed that I have ordered one for my son. I would highly recommend.

4 september 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words Jan, they are truly appreciated. I am glad Adam managed to resolve the issues you were having and I will pass on your kind words.

Beoordeeld met 5 van de 5 sterren

Cannot fault them as they provide great…

Cannot fault them as they provide great products and great customer service, which is really important to me when as an after sales support.

4 september 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words Matt. Customer satisfaction is our number 1 priority.

Beoordeeld met 5 van de 5 sterren

Camera offline.

Hi Adam, thanks for your advice and help, camera back on.

Regards

John

14 augustus 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

That is fantastic John. Customer satisfaction is our number one priority and I will pass your kind words to Adam.

Beoordeeld met 5 van de 5 sterren

Amazing

Excellent customer service always ready to help.

6 augustus 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

Thanks for sharing your kind words Julie they are truly appreciated.

Beoordeeld met 1 van de 5 sterren

Don't trust. Avoid

Customer service advisor Adam a month ago promised to fix the issue with new camera which we received. Camera is still defective. Company don't respect their customers. They replaced one defective camera with another defective camera. Now they don't want to take it back. Don't trust. Avoid. Worst experience ever.

28 juli 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stopped working after 18 months

Get tinitus setting it up.
Poor quality camera stopped recording after 18 months.
Poor quality Customer service unwilling to rectify.
Even worse app that does not allow export of saved clips

22 juli 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

Hi Mr Evans,

We are very sorry that you wasn’t satisfied with your experience with Time2.

I can see here on our records that you have been in contact with our customer service team regarding a camera purchased in 2019. Following the call that was arranged with you, we felt that the best course of action would be for the camera to be returned to us for further testing.

However, you didn’t return the camera purchased in 2019, you returned a different camera which we stopped selling back in 2018 which would have been out of warranty but also we had no record of you buying it from us and you couldn’t provide the information.

As we always want to help our customers and give them a pleasant experience, feel free to get back in touch with us and we can discuss this further.

Kind regards

Time2

Beoordeeld met 5 van de 5 sterren

Great product and even better support

Great product and even better support. Does everything it says on the tin. Easy to set up and works on both wi-fi or cable. Superb build quality and functionality is better than much more expensive products. Back up was great.

22 juli 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product.

I have had my camera for 2 years. On set up I needed help and the support team guided me through. This week (2 years since owning product) I needed help again. Couple of emails between myself and the support team and to all sorted. They were very patient, explained what to do simply and included links to help me to.

Highly recommend a product from them. Thank you

3 juli 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

Thanks for sharing your kind words Mel, it is truly appreciated.

Customer satisfaction is our number one priority and I am glad we managed to help you with the older camera system.

Beoordeeld met 5 van de 5 sterren

Brilliant

Bought 2 oscar 2 cameras for back and front of my house, cant reccomend these highly enough, picture is amazing day and night, put memory cards in them and can even playback, had 1 slight issue with 1cam but the aftercare is 2nd to none and the problem was promptly sorted, 5 stars 👍

15 juni 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words, they are truly appreciated.

Beoordeeld met 5 van de 5 sterren

I couldn't log onto my camera but…

I couldn't log onto my camera but customer service sorted it out straight away

2 juni 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

Thanks for sharing your positive experience Liz.

Beoordeeld met 5 van de 5 sterren

Excellent e mailed them they got…

Excellent e mailed them they got straight back to me explaining my problem and I sorted it with in minutes have camera's a few years still working great and got at a great price keep up the good work guys would recommend to any one
Thank you so much mr woods

30 mei 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words Mr Woods. Customer satisfaction is our number one priority.

Beoordeeld met 5 van de 5 sterren

Great product, sensible price, knowledgeable support

Great product, we have chosen the Olivia 2 for family members in China to use and check in on their grandchild in the UK. Happy with the product, I have told family and friends. In fact, one friend will use it to show just how much her teenage boys eat from the cupboards and fridge.

28 mei 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

Thanks for sharing your kind words Mike.

Beoordeeld met 5 van de 5 sterren

Tried another pair of cameras before…

Tried another pair of cameras before these which were crap, these were slightly cheaper and far simpler to set up.Definitely recommend these cameras and a very useful app.

28 mei 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

I'm glad you are enjoying your experience with these cameras John.

Beoordeeld met 5 van de 5 sterren

Olivia 2

I purchased the Olivia 2 for my daughters bedroom as I wanted something a little more than the usual baby camera now that she is on the move in a bed rather than a cot.
The camera is amazing, it’s great that we can access from wherever we are by using our phone and the support from Adam at Time2 has been excellent on both occasions that I have had a query on the product.
I would definitely recommend!

28 mei 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

What a wonderful review Caroline. Customer satisfaction is our number one priority and I will share your kind words with Adam.

Beoordeeld met 5 van de 5 sterren

Easy to set up and extremely reliable…

Easy to set up and extremely reliable product, I highly recommend Olivia 2. Excellent value for money.

27 mei 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

Thanks for your kind words Gary. I'm glad you are enjoying your experience with your Olivia camera.

Beoordeeld met 5 van de 5 sterren

Excellent service and the customer…

Excellent service and the customer support is second to none

26 mei 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

Thanks for sharing your positive experience Michael. Customer satisfaction is our number one priority.

Beoordeeld met 5 van de 5 sterren

Excellent Wi-fi outdoor security…

Excellent Wi-fi outdoor security camera. Excellent value for money and service. Great quality images even at night. For the money you can’t go wrong.
So impressed I bought another Oscar 2 camera.

22 mei 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

I'm glad you are enjoying your experience with the Oscar 2.

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service, sent an email with my problem and they emailed back the next day with a solution that worked. Top class.

21 mei 2020
Review zonder uitnodiging
Logo Time2Technology UK Limited

Antwoord van Time2Technology UK Limited

Thanks for sharing your positive experience. Customer satisfaction is our number 1 priority and I'm glad we managed to resolve your issue.

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