Time2Technology UK Limited Reviews 

199
•
TrustScore 2.5 uit 5

2,4

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Beoordeeld met 1 van de 5 sterren

I have recommended Time2 security cameras to people in the past that have then gone and purchased there products .One of the main reasons was there customer help line. I have used this myself and foun... Toon meer

Beoordeeld met 1 van de 5 sterren

What has happened to Time2 Technology? I spent last week emailing, telephoning, sending support tickets, leaving messages on their answer[phone as there never seemed to be an agent available. NONE of... Toon meer

Beoordeeld met 1 van de 5 sterren

I have four of their security cameras and one has developed a fault and needs repair or replacement. Checked their web site and no products listed - phoned numerous times and no answer. Looks like... Toon meer

Beoordeeld met 5 van de 5 sterren

I use a Time 2 Sophia 2 camera to help me keep a watch on my elderly mother who suffers from dementia. If she doesn’t answer the phone when `I ring I can quickly check if she’s OK. Great product -... Toon meer

Bedrijfsgegevens

  1. Smartshop
  2. ook in
  3. Gesloten televisiecircuit winkel

Geschreven door het bedrijf

Wifi Security Cameras and Smart Alarm Systems to protect the things you love and value. Build your own home security camera system. Easy to install. Instant alerts on your smartphone when motion or sound detected. UK based Customer Support via Phone, Email and Live Chat


Contactgegevens

2,4

Slecht

TrustScore 2.5 uit 5

199 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,4

Alle reviews

(199)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent customer service

Despite having had my camera a while I still received great customer service when sorting a new issue. Fast response and solved the problem very quickly.

15 mei 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words Rachel. Customer satisfaction is our number 1 priority and it does not matter when you purchased the product. We are always here to help :)

Beoordeeld met 5 van de 5 sterren

Great team behind this product!

We Have bought 4 cameras from time 2 (2 Oscar and 2 Olivia) and found these cameras and the App to be very easy to setup. And when we did have a request for help for spare parts for Olivia because it was out of warranty the support team were incredibly helpful in sourcing me the part. Overall the product and the support have been fantastic! Keep up the good work supporting team 😉🥰

13 mei 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words Robbie. Customer satisfaction is our number one priority and I'm glad to hear you are enjoying your experience with the cameras.

Beoordeeld met 5 van de 5 sterren

phablet bought from time2 through…

phablet bought from time2 through amazon and I just cant fault the service they actually had a phone number for technical questions which is 5 stars from me nice phablet and service

5 mei 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words Mitchell, I will definitely share your comments with the customer service team. Customer satisfaction is our number one priority and I am glad you experienced this.

Beoordeeld met 5 van de 5 sterren

I bought one camera to keep an eye on…

I bought one camera to keep an eye on my Mum who had become bedbound. It was great, we could talk to each other through the camera, when she couldn't manage the phone anymore. I then bought another one to keep an eye on her carers in another room. Was so pleased I bought myself two, then bought one each for my three children. My son was burgled and it has helped him regain confidence in his home security. My brother has since bought one for himself and his daughter. Obviously we are Time2 fans! One of our cameras keeps losing wifi connection and the light keeps flashing, even though it is close to the router and the other one is at the other end of the house and fine. Any suggestions please?

29 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for sharing your experiences Sandra and i'm glad the whole family are now connected through the Clan.

It is shame that you are experiencing difficulty with one of your cameras. Please can you get in contact with our customer service team by sending an email to enquiries@time2technology.com or call 01254 272688 anytime between 09:00 am and 17:30 pm.

Beoordeeld met 4 van de 5 sterren

Great product although it does freeze…

Great product although it does freeze frame quite a lot - but that’s the internet not the product! fantastic customer service care of ADAM.

28 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words David and I will let Adam know.

Beoordeeld met 5 van de 5 sterren

Fantastic service

Excellent customer service

27 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words Bhaskar.

Beoordeeld met 5 van de 5 sterren

Excellent customers service

Excellent customers service based in the UK with prompt reply to emails and added bonus you can phone them 9 to 5 Monday to Friday.

24 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Customer satisfaction is our number 1 priority Jim, Thanks for sharing your positive feedback, it is truly appreciated.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Brilliant home security system, wouldn’t be without it now.

22 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for your kind words Stuart, I will pass your feedback to the customer service team at Time2.

Beoordeeld met 5 van de 5 sterren

One of several purchases I have now…

One of several purchases I have now made with Time 2, both the product and support I required was very good.

21 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thank you for coming back Trevor and I appreciate the positive review you have submitted.

Beoordeeld met 5 van de 5 sterren

I bought 2 Oliver 2 indoor cameras

I bought 2 Oliver 2 indoor cameras, they were easy to set up and work great.
I was away for a few days And got a motion and sound alert, on viewing I Gould see we had a water leak. This enabled me to call my son to turn the water off, and limit the damage. Great product

20 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Wow that was a close call! It is great that the camera was able to capture that and avoid any further problems for you.

Thanks for sharing your positive experience Charlie.

Beoordeeld met 5 van de 5 sterren

Oscar Time2 1080p Outdoor WiFi Home Security Camera

Brilliant Outdoor 1080 HD Camera,Easy Set Up,cast straight to your TV.
Wanted to catch a unwelcomed visitor in my loft,with the instant notifications,within hours after setup I got alerted of both sound & movement straight to my phone .
I had a couple of Technical Questions I wanted to ask, So I instant messaged the Customer Service team,who ask me a few questions to established what help I needed,within minutes they came back and all my Questions were answered.
Amazing Camera would highly recommend this camera to anyone you won't be disappointed
Top Class Customer Service
Overall one happy customer
Thanks again
Adam
⭐⭐⭐⭐⭐

17 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for sharing your positive experience Adam. We are so happy to hear that you are pleased with your purchase and experience, customer satisfaction is our number one priority.

I'm glad you managed to locate the visitor in your loft and thanks for sharing a clip on our Facebook Page "Part of the Clan".

Beoordeeld met 5 van de 5 sterren

BEST BUDGET CAMERA

Ok, listen up everybody! If you are looking for a really decent, efficient, simple to use, reliable and smart security camera that’s great value for money, MADE IN BRITAIN, WITH A 14 MONTH WARRANTY and FANTASTIC CUSTOMER SERVICE, this is it!
I’d previously purchased some of the Chinese security cameras, but despite their claims of ease in setting up, picture quality etc, I was not 100% satisfied. (You need to filter the reviews and read the critical ones, which is what made me decide against the Chinese versions.) I spent A LOT OF TIME researching many WIFI enabled security cameras but they all seemed to have the same flaws.
And none came with a warranty.
I came across TIME2 OLIVIA - I bought OLIVIA 2 (pack of two cameras), and after reading the reviews was satisfied that this was THE ONE!
Once I’d placed the order, I was sent a lovely reassuring email that included instructions for a quick set up and the use of a reliable customer service.
This company KNOWS what ‘Good Customer Service’ means and this is important!
Free two day delivery was a bonus!
The cameras arrived well packaged with instructions, USB cable and 3 pin plug, and a disc type clip that clips on the bottom of the camera so that you can fix it to the ceiling etc., (I’ve just placed mine on the mantle in the living room, and the second one on a shelf in the bedroom.
Using the app on my iPhone, I can move the cameras to tilt up and down and rotate nearly 360 degrees so I can see all around). Amazing picture quality!

There is also a sticker for your window warning people that your property has TIME2 Security, and also a warranty card for you to register your camera for 14 months.

The cameras are slim and elegant compared to the rest on the market. Setting up was a breeze (really am not a techy person), and I amazed at the picture quality, sound and ease of operation.

Wasn’t sure how to initiate the formatting of the sd card so I contacted Customer Service. Hannah promptly replied, giving step by step instructions, which I followed (so easy), and HEY PRESTO! It was up and running and on ‘constant recording’.
You don’t need to use a sd card, as you can just manually record when it is live, and the video will be saved in your photos app.
When the sd card is full it just goes to the beginning and rewrites.

I bought the cameras to keep an eye on my elderly parents when I’m out of the house, and this is a godsend! I chat to them throughout the day, and am able to discreetly check in on them going about their business.
They feel happier knowing that we're keeping an eye on them too!
You can also share the camera with someone else, by sending them the link to the app, which they download onto their phone, and then they too can also watch what's going on.

I still haven’t made use of all the features as I’ve been too busy, but I will experiment later.
For now, I can wholeheartedly say that this is THE BEST budget camera that has all the necessary features without the big price tag.
Hannah and the rest of the Customer Service team are really AMAZING!
And I’m a very discerning customer!
Buy this camera! You won’t regret it!

16 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Wow Sarah! What a fantastic review!

Here at Time2 we are so happy to hear that you are more than pleased with your purchase and experience with the customer service team. I will definitely share this review with Hannah.

When you do get a chance to have a look at the features available on your camera don't hesitate to get in contact if you need any assistance.

Stay safe and enjoy the rest of your day!

Beoordeeld met 5 van de 5 sterren

Reactive with the right answer !

16 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thank you for such a positive review. We are so happy to hear that you are pleased with your purchase and experience, customer satisfaction is our number one priority.

Beoordeeld met 5 van de 5 sterren

I have purchased outdoor cameras from…

I have purchased outdoor cameras from Time2.
They have helped and guided me through every step of the way in setting them up.
I would recommend anyone looking to install any security cameras to use this company
Douglas Wardle

16 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Hi Douglas,

Thanks for sharing such a wonderful review. It was a pleasure speaking with you over the phone and we are always available to assist our customers.

I'm glad you are happy with your purchase and your experience so far. We will hopefully here from you again soon.

Beoordeeld met 5 van de 5 sterren

Thank you Adam for showing me where…

Thank you Adam for showing me where recorded files are stored on android devices. You were very patient and thorough and made sure I understood what and where to look for. Many thanks John's.

15 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thank you for sharing your positive experience. It was my pleasure John. If you require any further assistance please do not hesitate to get in contact.

Hope you enjoy the rest of your day.

Beoordeeld met 5 van de 5 sterren

Used in my son’s bedroom

Used in my son’s bedroom. Great to be able to check on him from wherever I am. Had to return a faulty product, no issues at all. Prompt replacement free of charge. Helpful staff

14 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for sharing your positive feedback Mandy, it is truly appreciated. We value all our customers here at Time2 to ensure they have the best possible experience with both our products and the services we provide.


Beoordeeld met 5 van de 5 sterren

Great product and very good support

Great product and very good support. I recommend them.

14 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thank you Peter. We are so happy to hear that you are pleased with your purchase and experience, customer satisfaction is our number one priority.

Beoordeeld met 5 van de 5 sterren

Great service

Great service Adam really helpful and solved my problem in minutes!!

8 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

Thanks for the kind words Klare, I will definitely share this with Adam.

We have spent a lot of time to ensure all our customer service agents can trouble shoot any issues faced and resolve them as fast as possible.

Beoordeeld met 5 van de 5 sterren

Love these guys

As companies go, these guys at time2technology are absolutely lovely. They go the extra mile when it comes to helping out and advising their customers. As for the products, again, you can't argue with quality, and that's exactly what you get, a great value product, full of clever technology and something that's quite a bit more special than other brands. My recommendation here is this, don't go anywhere else, use these guys.

3 april 2020
Review zonder uitnodiging
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Antwoord van Time2Technology UK Limited

What a superb review David! Thanks for the recommendation and I am glad to hear you are happy with your experience with Time2 and also the camera you have purchased.

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