Titan Fitness Reviews 

This company has terrible customer service. They will not answer calls and respond 3 days later to emails. If you want to avoid headaches and not have to track down the equipment you ordered and payed for ahead of time with your hard earned money stay away buy elsewhere.

There return policy is absolutely insane, they want you to pay a 20% restock fee, and then you also have to pay yourself to ship it back. I did the math and it would cost me almost half of what I paid for it to just return it and all I wanted to do was exchange the item. I will sell on marketplace and take a slight loss and order a rig elsewhere not impressed.

The support team addressed my situation and very quickly resolved the issue, which was above and beyond what I expected and I do appreciate it.

Excellent customer service, fast reliable shipping, great pricing and fantastic sales.
The equipment is top tier and is durable and exceptionably built.

I have a full 400+ square foot home gym, mostly Titan equipment.

Pros: Titan's free shipping, accessible pricing, convenient financing, and extensive range of rugged equipment. Other brands will often seem cheaper until you factor in their excessive shipping charges. Packaging has improved over time. Color options are nice.

Cons/Considerations: Titan has some significant design issues. For example, Titan's Smith machine is really limited in uses because it's lowest safety stops are too high off the floor, and the overhead crosspieces are too low for tall users. A lot of the seemingly useful squat rack attachments fit too loosely, aren't stable, and tend to sit at an angle such that loads are not evenly distributed left vs right. The adductor/abductor machine has both issues: not designed for a range of user heights, and does not distribute load evenly. The Sphere-grip pull-up bar is just too heavy for mounting on the squat rack as designed... it needs an angled support from below of some kind. The wall mount for Titan benches doesn't work with their adjustable bench design. The leg press attachment does not stay securely fastened: it can shift laterally. I could go on! These are all primarily design issues, but feel like poor quality when you are impacted by them. Instruction manuals and parts labeling can also leave a lot to be desired at set-up.

Some items are just overpriced: weight plates are overpriced, even with free shipping factored in. There are much better deals to be had (I can buy new CAP barbell olympic plates at 1/2 Titan's price, also with free shipping!). Weighs the same, with better grip design than Titan. Similarly with cable attachments: Titan's price is double for the same quality as elsewhere. That little stuff adds up quickly. Titan is a great resource, but don't make any assumptions: shop around, do your research and make informed decisions when you buy.

Did not honor warranty on part that broke. Unfortunately they won’t replace it and want me to purchase 3rd party. Be careful of this when considering purchasing from them.

The product I received was defective and I submitted a warranty claim. Without even telling me they would take care of it, within 1 day of receiving the claim, Ralph in Customer Support shipped me out a replacement product at no cost to me and without any questions or reservations. Clearly, Titan Fitness stands behind their products and their customer service is exceptional. It makes be confident in buying products from them in the future.

Big fan I own over 12 things from tita fitness and for years with literally no issues at all. Titan has grown and certainly car a long way

I placed an order, and requested that they hold the package for a few days, because I was out of town. They refused to hold it, and sent it out anyways, and the package came when I was still out of town. They have no care about the needs of their customers.

I recently purchased the Performance Series Adjustable Bench from Titan Fitness and was extremely disappointed with the product. Although the bench shows a 4.3-star rating on their website and was discounted, the actual build quality does not reflect that rating.

After fully assembling the bench, I discovered a significant design flaw: the bench remains noticeably unstable regardless of how tightly the included screws and bolts are secured. I even purchased additional washers in an attempt to improve stability, but the issue persisted.

Given my experience, I find the displayed 4.3-star rating to be misleading, especially since I was unable to submit a review on their website. Based on the instability and overall quality, I cannot recommend this product or Titan Fitness. In this case, it is worth investing a bit more for equipment from a company with higher manufacturing standards.

We always look to Titan Fitness for our gym equipment. The equipment is high quality and is built to last.

Honestly great experience and product however their marketing is so annoying. I get almost 5-10 emails a day from Titan

I had an issue with a product that arrived. I noticed after a few days that there was some damage that I had definitely not caused. Ralph from customer service promptly shipped out a replacement for me the same day I reached out about the issue. All I needed to do was send a photo and explain the situation in the online chat tool.

Bought them for my sons who lift everyday and love deadlift. They told me those didn't feel safe unless maybe used on a dedicated deadlift platform, which we don't have because of the limited space.
Return process sounds annoying and you still need to pay shipping and restock fee, probably I'll give them to a friend or find a way to repurpose them.

Went above and beyond. Placed an order without using my promo code, I also ordered the wrong sized Oly Platform, 8x6. The customer service rep gave me a full refund and I was able to order the correct platform, 8x8. Thank you.

Exceptional USA company that stands behind their product. TF has exceptional customer service, I had an issue with a piece of equipment recently purchased, and their US based customer service, resolved my issue in an expedient manner. Shoutout to Jbille for the assistance.
Sincerely, Joe

Titan does a great job balancing quality of the product at an affordable price. I'm in a price sensitive bracket but don't want to buy a cheap product product where quality is sacrificed. I've purchased three Titan products and all of them have felt had great value for the price I paid.

Thank you very much Esther for for taking care of this and ensuring the right outcome.

I appreciate your professionalism.👍

Titan is reputable company with integrity and is second to none with regard to customer care and service.

Marion from Titan Fitness was really helpful. The overall experience was great! Extremely informative with all the details for an awesome customer service.

I bought the hefty replacemwnt pad for my Titan flat bench I've had for 2 years. It was on sale and said it fit all Titan benches. When i went to replace the pad, 2 of the bolts fit perfectly, but the third was off by millmeters. They said since my bench was old it would be a regular return and I would have to pay for shipping and a 20% restocking fee. It would have been nice to know the bench changed just enough to make mine not fit. That was not made clear, and the changes are so small with no upgrade that it seems like a gimmicky move to try to force people to buy new products. Titan's free shipping is great, but you eventually pay for it with their return policy. It would be one thing if the return was because of a mistake I made, but after this I'm done with this company. Their products are fine, free shipping is amazing, but if you buy a lot from them like I did, you will eventually get burned, so be careful.