Titan Fitness Reviews 

I needed access to the assembly manual for my new squat rack ans was unable to access it on the website. I sent a request for help to get the manual and in less than 24 hours I had it in my email! I am impressed by the attention of customer service and this was on a weekend day!!

I ordered scratch and dent for around 15-20% off retail price. I thought it was great they offered scratch and dent as I'm on a budget. In the order it mentioned that it could be missing "hardware". I thought, if it's missing a bolt, that's fine, I'll get one from Home Depot. When the order arrived it was missing almost all the nuts and bolts, the lockpin and practically half the structure. It was missing the main upright piece. I emailed them and they told me all sales are final, it warned you when you bought it. How on earth can they sell me something only 15-20% off that is missing half of the actual structure? Oh and you can't buy the missing parts anywhere. I literally paid hundreds of dollars for a pile of useless metal. Do not buy anything scratch and dent from them. Also, pay for the shipping insurance as they'll screw you over there too. In fact, it's just not worth your time, buy something from rogue instead.

I recently had an issue with delivery of my order from Titan Fitness. Not only did they own up to the mistake they fully refunded me and acted very promptly and professionally. This is the experience I have come to know and expect from Titan fitness. Not only did this make me feel a lot better but it restored my faith that there are still people and companies that truly care. So again thank you for your professional and timely response to resolve this matter. Shoutout to Jbille who I dealt with throughout this. Very positive and professional the entire time. I hope more people and companies will take note on how to treat customers from this organization and their employees.

We’ve been loyal Titan Fitness customers for years and have always been impressed with their high-quality products. Until recently, we had never needed to reach out to customer service, but when we did, Amyra completely exceeded our expectations.

We were concerned that an order had gone missing, but Amyra quickly and efficiently helped us track it down. With patience and professionalism, Amyra guided us through the process and in the end we realized it was a user error on our part. Throughout the entire experience Amyra was incredibly kind, understanding, and communicated everything clearly and promptly.

It’s rare to come across such top-tier customer service, and Amyra truly exemplifies what makes Titan Fitness such a fantastic company. This experience has only strengthened our loyalty, and we will continue to support Titan Fitness, knowing they not only provide great products but also exceptional service. Thank you, Amyra, for making what could have been a frustrating situation into a seamless and positive experience!

Dumbbell rack arrived heavily damaged. Can’t get in contact with customer service. Tried multiple times. Highly recommend another company!

This company does not take responsibility for delivering of your items to your house!!

If they loose your order you still pay!

Paying for things you don’t receive should be illegal! Be very careful dealing with them. This happend more then once!!

Horrible customer service and terrible experience in getting answers.

Worst fitness company in the history of fitness. Horrible customer service! Marion should be working as a day laborer and not in CS. Their products are absolutely trash. Cheap, Chinese made junk! There are so many other options available to build your home gym. Don’t waste your time with these clowns, trust me!

I think the equipment is good quality and that is why I have placed many orders over the years. But the customer service and return policies have gone down hill. Sending the wrong bolts with orders then telling you they don't have the correct ones and to go buy my own. I tried returning a few items through their online process which they recommend, and after it took three weeks to get a response they told me it was past the 30 days and they couldn't return. Well if their online process worked it would have been well within 30 days. With so many competitors, find a company who respects you as a customer and provides appropriate customer service.

If I could give Titan Fitness zero stars, I would. This company is a disaster regarding customer service, product quality, and essential accountability.

My Nightmare Experience with Titan Fitness:
📦 12/29/24 – Ordered the Plate-Loaded Functional Trainer ($888.51, Order #1813744189).
📦 1/5/25 – It arrived with no shipping notification.
❌ 1/8/25 – Missing critical parts (13, 14, 17, 19). Contacted Titan Fitness—was told another box should arrive. I had already received both boxes.
❌ 1/9/25 – Followed up via email (Ticket #2355339). No response.
📞 1/10/25 – Spoke with customer service. They confirmed the missing parts were out of stock but did not explain why the product was shipped incomplete. Replacement order (#SO0000123290) was placed.
📦 1/17/25 – Received one missing part (#19).
📦 1/19/25 – Received parts 13 and 14, but only HALF of what was needed. I spoke to another rep, who promised the remaining pieces.
📞 1/21/25 – Called AGAIN. I am still missing part 17 and the complete parts 13 and 14. I was told to "wait another day."
🚨 1/22/25 – Fed up, I requested a full refund. Titan promised a return shipping label but only sent a packing slip—NO label. Emailed them immediately. No response.
📞 1/23/25 – Called yet again. I was told the return label would arrive in 24-48 hours. It didn’t.
📞 1/27/25 – Called to check on the return label. Was told it was still "being investigated" but assured I was within the 30-day return window.
📞 2/3/25 – Called again. Rep needed to "speak to a supervisor," put me on hold for 45 minutes, then HUNG UP ON ME. I called back, waited another 25 minutes, and got the runaround yet again.

Titan Fitness Wasted Over 10 Hours of My Time
🔴 Expect HOUR-LONG hold times to reach a rep.
🔴 Callbacks don’t happen—you have to sit on hold for an average of 56 minutes.
🔴 I never received a complete product.
🔴 I never received all the missing parts.
🔴 I never received a return shipping label.
🔴 I never received a refund.

Final Verdict: NEVER Buy from Titan Fitness!
I have no choice but to dispute the charge with my credit card company since Titan Fitness refuses to honor its return process. I never write reviews, but this was so outrageous that I had to warn others.

🚨 DO NOT buy from Titan Fitness. Their incompetence is unmatched, and their customer service is a black hole of wasted time and frustration. You have been warned. 🚨

great customer service, very patient with all my questions. They offered solutions and suggestions to my concern.

Josh was fast, friendly, and efficient. Keep up the great work!!

Recently I ordered several items—- a dumbbell rack, some plates, a trap bar, and a timer —- from Titan. The gear is all extremely well made and shipped out right away. Additionally, their customer service is very responsive, I did not receive a manual with the timer but they emailed one out within an hour of my request, and outside their posted hours. I was impressed.

The product arrived damaged. Shipping protection was purchased but they do not respond to the claims. Do not buy from this company. Avoid a headache.

Dealing with Titan Fitness was, without a doubt, one of the worst customer experiences I’ve ever had.
I ordered the Wall and Rack Mounted Pulley Tower. Although their website showed it was out of stock, it indicated they would restock the item and ship it soon. While placing the order, the website also stated I wouldn't be charged until the item was shipped. However, I was charged immediately.
I waited until the promised restock date, but the item was still not available. I waited even longer, yet it remained out of stock. Frustrated, I emailed their customer service to request a refund. This was just the beginning of a long and exhausting exchange. Many of my emails went unanswered, while others received generic replies like, "We’ve transferred your request to our billing department." Despite sending several follow-ups over the course of many days, I still received no refund.
Finally, I decided to dispute the charge with my bank. To my shock, my bank representative later informed me that Titan Fitness claimed the item had been delivered to me. This was completely false—I never received the product. Thankfully, my bank sided with me and refunded the charge.
I wasted so much time dealing with Titan Fitness. Never again.

Fantastic quality products at price points way below close competitors.
Although a domestic US supplier, this makes it possible for overseas customers to benefit.

Outstanding customer service, prompt getting back to me about product on backorder.

Had question on shipping customer service was on point! Package in route.

I am fond of fitness and I even thought about becoming a fitness trainer, but unfortunately, I can't devote so much time to fitness as I am busy withanother occupation, aside from fitness and cardinally distnguished from it... Anyway, I use this company for acquiring some fitness equipment as the price once seemed to me quite low and reduced, at least, I have searched for the equipment on the same price, but everything I found was twic e worse in case of quality. So, I would highly recommend this company for all those who are also passionate about fitness and exercising, as the proper equipment guarantees the success.

I ordered and received the Nemesis Single Stack Functional Trainer from Titan, but I was sent a defective piece of equipment that Titan refuses to acknowledge or help troubleshoot. One of the cables was pre-strung incorrectly on one of the pulleys directly out of the box, causing increased friction on the line when the machine was in use. Additionally, when the machine arms are in certain positions, excess tension is placed on the cable and weight stack making it impossible to adjust the weight pin selector.

I asked for assistance with this issue and was told that I assembled the machine incorrectly. Online support mentioned that the cause of the extra tension was due to the wrong orientation of the pulleys during my assembly. However, the assembly of my unit matches the instructions EXACTLY, and online support is stating something that contradicts their written manual.

I requested clarification on this contradiction, but have been met with denial with each interaction. It is now to the point where they don't even respond to follow up requests at all--both by email and at the Better Business Bureau.

Titan failed on this one. With their unwillingness to consider that maybe they sent me a bad product. With their inflexibility with regards to sending me ANY piece of evidence that supports what online support says--I provided multiple pictures showing that my assembly matches the instructions and pictures on the website exactly, but all Titan can say is: No, you are still wrong. It just boggles the mind.

I've spent thousands on Titan in the past. All my future purchases will be with Bells of Steel and Ironmaster.

Edit: 2/7/2025
You may see Titan's response below. They did indeed FINALLY send me semi-detailed instructions MONTHS after I first contacted them about the issue. Please do not read their response and think that they were attentive to a customer's needs. Multiple emails with detailed pictures and diagrams went ignored by Titan, only because it contradicted the errors their support staff make. Only after I took my reviews more public did Titan Fitness finally find the instructions that they claimed didn't exist. Do not patronize Titan Fitness and expect speedy or helpful technical support. Do not let them fool you.

The support I received from Jane was really great. Straightforward, was able to confirm and answer my question. Polite and pleasant to speak with. Clearly Titan has a good infrastructure in place for their customer support. It certainly keeps me coming back for more products. Keep treating your people well Titan and customers will continue shop for your products.