Titan Fitness Reviews 

Happy with my customer service alongside Stephanie-Ann at Titan Fitness. There was a tiny mistake with my unit number and she was able to have the delivery service add it to the address. Very professional and friendly. I am pleased with this beyond measure and am confident that my future purchases will be with Titan Fitness from here on out. Be confident in this company, the community they are creating is a solid one just like their equipment.

Titan Fitness is always great! Prompt responses, accommodating, and knowledgeable! Thank you guys!

I have been ordering several Titan products over the past year. Their bumper plates are high quality and package well. Recently, the carrier mis-delivered my items to an unrecognizable address. Titan support made it right

Amazing, really helpful. I'll be ordering more equipment for my PT office!

Sunshine was prompt and professional in her responses to my questions. She helped me resolve the issue quickly and satisfactorily.

My customer service rep, Lovely, was very helpful with my order. My discount code didn't take when I placed my order. I called and spoke with her and she instructed me what to do. I sent her a copy of my code card and she found my order and had my discount applied to my card which I will receive in a few days. It did show on my bank images, just waitiing for it to finish processing. Lovely was quick to help me and acknowledge my concerns. I have quite a few items from Titan and will continue to use them fo my fitness needs.

Thank you for taking the time to research and respond to my inquiry. You response was professional, courteous and timely!

Titan is a first class company, and values their customers. My product arrived damage and they quickly took care of the problem.

Dear Titan,

I appreciate the clarification. I didn’t know the order was going to come in two parts, but now I understand. The second part has arrived and now I have all the necessary parts. Thank you for your support and help. I’m very happy with the equipment, and I’m looking forward to building a home gym and getting a great workout.
David Perez

Matt and Dave just installed our Titan MFT Pro! Beyond happy with the machine and their service. Very efficient and extremely helpful. A lovely piece of equipment that we can't wait to use..

I purchased the Squat max from Titan, it was shipped to me quickly and was packed extremely well. it's a great machine in that you are squatting from a belt around you waist and not from bar on your shoulder, no more lower back pain or shoulder soreness. I recommend the Squat Max to everyone, you will love this well built and well thought out machine...

I was unable to place an order on line and the Titan representative was able to help me most efficiently.
Thank you for a very positive experience!

20/10!!!!
Macy and Josh were so helpful for me when an unfortunate issue came up with my order. Would recommend!!! GREAT customer service honestly.

I work for a company with 11 commercial gyms. I have used Titan for several large purchases and each time they have been amazing at expediting orders, handling tax exemptions, shipping to multiple sites, the works. Plus the equipment quality is on par with the big commercial vendors.

Good quality dip bar. Thick steel. Fit my ethos 3x3 power rack perfectly. does have some side to side movement when attached but does not affect the performance at all. Highly recommend adding dips to your training with the Titan Fitness dip bar.

Would review the equipment, if they would replace the damaged parts they sent.

I have been in a terrible daily correspondence with many of the foreign customer support employees who will not help me. I had two parts arrive unusable, I emailed right away. They first asked me "Can you fix it" to which I replied no even though it was an absurd and mildly unsafe request. They told me one of the parts was out of stock, which is a bold faced lie. I am able to go on their website and purchase another which would arrive two days later, still very much in stock. They are refusing to help, anyone on the phone just says "we are still working on it" as they ignore all requests for help. The part arrived damaged, the machine is unusable, and they have been wildly unhelpful. This is the single worst customer support experience I have ever had. The need was not that difficult, replace two parts that are badly damaged.

Go to any company other than titan, especially anyone who will actually help if the equipment arrives unusable.

My first experience with Titan wasn’t the best, but I appreciate that they took the time to read my review and call me back. We’ve got things squared away and I was able to order the multi grip cambered bar. I expect to receive the bar in a couple of weeks, so hopefully I can update this once the bar has arrived.

I made an order on a like a Saturday night. I changed my mind and canceled the order on their website within 30 minutes from when I ordered it. I went through trying to contact them and there was a prompt for me to cancel. It asked me why and I told them. Then I find out like on Monday or Tuesday that they shipped the item out. After speaking to customer service, they said to have the order sent back to them so I declined the shipment and it went back. Then they charged me a restocking fee. I understand that is their return policy and it states that there is a restocking fee if returned. My issue is that I canceled the item and had proof that their system had received my cancel request, which was only 30 minutes after I ordered it. So it's not my fault that they decided to ship my order. I will never order from Titan Fitness again and their customer service was terrible!!! I was a repeat customer as I have bought their lat pulldown equipment from them in the past. Never again!

My Experience with Titan so far has been Outstanding. Very Professional, Courteous and helped with any issues I’ve had which were minimal.