Purchased various items for a kitchen renovation. Microwave was damaged with a clear internal crack. No damage to the box which had been stored away. Due to the nature of work with the renovations thi... Toon meer
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Lees wat reviewers zeggen
ordered a tent/campbed as an extra sleeping space when away with friends in a small motorhome. it arrived quickly, is good quality and simple both to set up and take down. reasonably priced, so I'd de... Toon meer
The perfume i bought was delivered within a couple of days, I was kept updated with tracking info and it arrived in perfect condition. The batch code showed it was very fresh, as were the other perfum... Toon meer
T J Hughes posted my item quickly to me, good tracking information and delivered when the courier said they where coming. However on doing some research on Pawhut products I am very disappointed to f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
TJ Hughes has stores throughout the UK and also has a selection of products available to buy online at www.tjhughes.co.uk
TJ Hughes Department Stores upto 70% off RRP
Geschreven door het bedrijf
- Competitive Prices
- At TJ Hughes, we’re proud to offer products with up to 70% off the RRP. We display our prices on the website so you can see how much you’re saving clearly.
- Varied Range
- We’ve got a huge range of products available online and in store meaning you can shop for beauty, home ware, fashion and garden all in one place. With so much on offer, you may need some assistance choosing the right product for you – but we can help with that!
- Need Help?
- We have a dedicated Customer Service team ready to answer and help to resolve your queries. Whether you need help on what product is right for you, information on your delivery or have a Customer Service related question, our team is happy to help! and are available online/email contact@tjhughes.co.uk 8am-4:30pm Monday-Friday.
- Reviews
- We want to provide as much information as possible to our customers, which is why you may find the reviews important when choosing to shop with us. There’s real advice from real customers – both good and bad which we hope will help your shopping experience a little easier. A lot of our customers are helpful enough to share their experiences with us, so we can share them with you. Reviews are important to us all, so please feel free to share your experience should we send you an invitation to do so.
- Delivery
- We want your shopping experience to be stress free and enjoyable from start to finish – that’s why we’ve got lots of delivery options available to suit you. Our standard delivery service operates between 8am to 7pm Monday to Friday and we aim to deliver most items within 10 working days of an order being placed – we do ask you allow extra time over the Bank Holidays and for larger items. A full list of delivery options and charges can be found on our website.
Contactgegevens
2000 Vortex Court, Enterprise Way, L13 1FB, Liverpool, Verenigd Koninkrijk
- contact@tjhughes.co.uk
- www.tjhughes.co.uk
4,2
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28K reviews
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Antwoord van Tjhughes
Peter,
We're delighted to hear that you found the ordering process easy and the item price very competitive.
It's wonderful to know you also had a good delivery experience and are pleased with the quality of your item.
Kind regards
T J Hughes Customer Service Team
Excellent experience
I bought a paw pet dog stroller at an excellent bargain price. The next day delivery service was excellent and delivered by Amazon. I am very pleased with my purchase and the service.
12 juli 2026
Antwoord van Tjhughes
ALBERT
We're so happy to hear you found an excellent bargain on the paw pet dog stroller and that our next-day delivery service met your expectations.
We truly appreciate your positive feedback!
Warm regards
T J Hughes Customer Service Team
Ordering so easy
Ordering so easy, confirmation and progress updates fabulous and delivery on time as predicted. The item I ordered was a 2nd time purchase; as a give for a relative who liked the original so much, thank you TJHughes.
10 juli 2026
Antwoord van Tjhughes
Joan,
We are so happy to hear that your ordering process was easy and that our updates and delivery met your expectations.
It's wonderful to know that the item was such a hit the first time around that you decided to purchase it again as a gift.
Thank you for your kind words and for choosing us!
Kind regards
T J Hughes Customer Service Team
THE ITEM WAS PRICED COMPETATIVLEY…
THE ITEM WAS PRICED COMPETATIVLEY DELIVERED QUICKLY AND A GOOD TRANSACTION VERY PLEASED THANKYOU.
10 juli 2026
Antwoord van Tjhughes
JONATHAN ,
We're delighted to hear you found the item competitively priced and that the delivery was quick.
We appreciate your feedback that it was a good transaction and you are very pleased.
Kind regards
T J Hughes Customer Service Team
Unfortunately it is a fake parfume
Unfortunately it is a fake parfume. I had it before, the one I ordered is not the same at all. Waste of money. 5 bottles good to bin :(
10 juli 2026
Antwoord van Tjhughes
Helene,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are disappointed with your purchase.
We would like to reassure you that all of the fragrances we sell are 100% genuine and are sourced from authorised suppliers.
If you believe there is an issue with the product you have received, we would be happy to investigate this further.
Please contact our Customer Service team with your order details so we can look into the matter and work towards a suitable resolution.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Good value and quick delivery
16 juni 2026
Antwoord van Tjhughes
Omar,
Thank you for your wonderful feedback!
We're delighted to hear that you found our products to be of good value and that your delivery was quick.
We truly appreciate your positive comments.
Warm regards
T J Hughes Customer Service Team
Chair was as expected & a good price in…
Chair was as expected & a good price in the sale. Delivered on time. No problems at all.
7 juli 2026
Antwoord van Tjhughes
Doreen
We're delighted to hear that the chair met your expectations and that you found it to be a good price in the sale.
We're also pleased that it was delivered on time.
Warm regards
T J Hughes Customer Service Team
The wooden bed slats are held in place…
The wooden bed slats are held in place by plastic holders, but the holders are not securing the slats properly. As soon as any weight is put on the bed, the slats come loose and the mattress sinks down. This has happened several times, even though I only weigh 65 kg.
The trundle bed has metal slats that are screwed securely into place, so they are firm and stable. However, the main bed uses wooden slats held by plastic clips, which do not hold them securely. The slats keep slipping out, and the bed collapses when weight is put on it.
7 juli 2026
Antwoord van Tjhughes
Sivan,
Thank you for sharing your feedback.
We are concerned to hear about the issues you're experiencing with the main bed's wooden slats and plastic holders.
We understand how frustrating it must be to have the slats come loose and the mattress sink, especially given the stability of the trundle bed.
We have emailed you and awaiting a reply to help resolve your issue.
Excellent service from TJHughes as aways
8 juli 2026
Antwoord van Tjhughes
Anon ,
We are so happy to hear you consistently receive excellent service. Thank you for your kind words!
Great customer service
On receiving the product I noticed that the packaging had been re-sealed and the instruction manual was missing. I imediately notified customer service who arranged for the Manuel to be emailed to me. later I found one of the parts to be damaged, again customer services offered to get a new part from the suppliers. I informed them that I could repair the part, they then offered me compensation for my troubles. All in all I would definitely use T G Hughes again as their customer service is very efficient and professional.
6 juli 2026
Antwoord van Tjhughes
Rob,
We truly appreciate you taking the time to share your experience with us.
We understand that receiving a product with re-sealed packaging and a missing manual, followed by a damaged part, was not ideal. We are pleased to hear that our customer service team was able to efficiently resolve these issues for you, from emailing the manual to offering compensation for your troubles.
Your positive feedback regarding our team's efficiency and professionalism means a great deal to us, and we are glad we could turn a challenging situation into a positive outcome.
We look forward to serving you again.
Bar Stools
Order of 6 bar stools delivered in pairs over 3 days which struck me as very inefficient, however they did eventually arrive. Sadly one of the stools was damaged, this was dealt with promptly and with no fuss. The overall experience was managed well by the customer service team and I have no complaints.
7 juli 2026
Antwoord van Tjhughes
Roger
We appreciate you taking the time to share your experience. We understand your concern regarding the delivery of your bar stools in separate shipments and the initial damage to one of the items.
We're pleased our customer service team could resolve the issue promptly and efficiently.
We value your feedback as we continuously work to improve our services.
The product was just what I wanted and…
The product was just what I wanted and delivered very quickly
7 juli 2026
Antwoord van Tjhughes
Tina
We're so pleased to hear that the product was exactly what you were looking for and that it arrived so quickly.
We appreciate your positive feedback!
Good customer service
I ordered a dog pushchair for my epileptic dog, delivery was quick. However was larger than I thought it would be, so i returned the item, shipped as i had been guided to. Contacted after a few days to see if they had received and they stated they had not. Sent all the info I had a lovely lady there was able to help me and I got my refund within a couple of days.
7 juli 2026
Antwoord van Tjhughes
Trace,
We truly appreciate you sharing your experience with us.
We're glad to hear that our team was able to assist you efficiently with the return and refund process after the pushchair wasn't quite the right size.
We always aim for quick resolutions and are happy we could help.
You buy online
You buy online , pay for delivery- which is fine, I misunderstood their advertising and thought 1 stool was in the box but their were 2 which is what I wanted, to return cost me £12 and after explaining to customer service received a blunt rude email back . Never have I brought off such a rude company and the standard of the furniture is awful , in none of the pictures of the bed settee we brought can u see hinges running across the back of the sofa yet there they are , it’s horrendous to put into a bed and to sit on it it’s like a slab , the worse made pice of furniture I have seen in a long while .Will never ever shop there again.
7 juli 2026
Review zonder uitnodiging
Antwoord van Tjhughes
Kathleen,
We are truly sorry to hear about your disappointing experience with both our product and our customer service.
We understand your frustration regarding the unexpected delivery, the return cost, and the quality of the bed settee, particularly the visible hinges and discomfort.
Your feedback is invaluable, and we are taking your comments seriously to review our product descriptions, advertising, and customer service interactions to prevent similar situations for future customers.
We appreciate you bringing these issues to our attention.
All my parts were there to what i…
All my parts were there to what i orderd i was happy about that
7 juli 2026
Antwoord van Tjhughes
Tracey,
We are so happy to hear that all the parts you ordered were included. We appreciate your positive feedback!
I was ripped off
I was ripped off. I ordered three items, which from any other company would have been delivered as one, but I was charged for three deliveries even though the packages were all the same size. I only get ripped off once.
22 juni 2026
Antwoord van Tjhughes
Edward,
We are truly sorry to hear about your frustration regarding the delivery charges for your recent order. We understand how disappointing it is to feel overcharged for shipping. We are reviewing our shipping policies to ensure fairness for all customers.
Antwoord van Tjhughes
Dawn
We are truly sorry to hear about the issues you experienced with our delivery service.
We are always working to improve our processes.
Three weeks of delays, poor communication, and ultimately no product
I will not be ordering from TJ Hughes again.
I ordered a portable air conditioner at the start of the heat wave. The courier failed to deliver the parcel and returned it to the warehouse through no fault of my own. From that point onwards, I had to repeatedly chase customer service for updates over the course of approximately three weeks. At no stage was I proactively contacted with meaningful information.
I was repeatedly asked to wait while the issue was investigated. I was then told that my returned unit was back at the warehouse and that a replacement was available. I immediately confirmed that I wanted the replacement and provided my address. After another delay, I was informed that the item was now out of stock. It was only after I asked further questions that I was finally told the supplier had cancelled the order due to no stock being available.
The biggest issue is that the delays meant I lost the opportunity to purchase an alternative air conditioner elsewhere while they were still available. By the time TJ Hughes finally admitted they could no longer fulfil the order, air conditioning units had become difficult to source across the country because of the heat wave. A refund at that point did not put me back in the position I would have been in had my order been handled properly.
The customer service representatives themselves were polite, and I appreciate that they can only work with the information they are given. My criticism is of TJ Hughes' internal handling of the order and the complete lack of proactive communication.
If your order goes wrong, be prepared to chase repeatedly for updates. Based on my experience, I cannot recommend ordering from this company.
22 juni 2026
Antwoord van Tjhughes
CM,
We sincerely regret the significant frustration and inconvenience you experienced with your recent order for a portable air conditioner. We understand how disappointing it must have been to face repeated delays and a lack of proactive communication, especially during a heatwave when the item was so essential.
We acknowledge that the process, from the initial delivery failure to the eventual cancellation due to stock issues, was poorly handled on our part. We recognise that the extended delays prevented you from securing an alternative air conditioner when they were still available, and a refund at that point would not fully address the impact of these issues.
Your feedback regarding our internal handling of the order and the communication breakdown is extremely valuable. We are actively reviewing our procedures to ensure that such situations are managed more effectively and that customers receive timely and meaningful updates. We appreciate you bringing these critical points to our attention.
Antwoord van Tjhughes
DENISE,
We appreciate your positive feedback!
We are so happy to hear that your purchase was quick and easy, and that our delivery driver was helpful.
Excellent product, easy to put together
I was looking for some desk draws that could be easily moved for more under desk space when working. These are just what I was looking for and match my desk perfectly. When underneath they look like they are part of the desk.
The website was easy to use quick to order and received on time when they said they would be. Overall experience was excellent and the product easy to put together and looks fabulous
6 juli 2026
Antwoord van Tjhughes
Lisa,
We are so pleased to hear that our desk drawers were exactly what you were looking for and that they seamlessly integrate with your current setup! It's wonderful to know that our website provided an easy and quick ordering experience, and that your delivery arrived promptly as expected. We truly appreciate your kind words about the product's ease of assembly and fabulous appearance. Thank you for sharing your excellent overall experience with us; we value your feedback greatly.
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