Placed an order for a Dewalt lawnmower, was sent confirmation email station I would receive my order on 3rd April. Item has still not been delivered. Ive sent several emails asking for update but been... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered and paid for Dewalt mower £179.95 on 27 March 2026 but not received anything .Do not order from Toolbox because you will not receive the goods
Failed, incomplete order. Do Not use these guys online on eBay. Will walk away from your problem. Have absolutely no idea of customer service and sherked all their responsibly. Shameful. Then that's... Toon meer
Ordered a Nilfisk extension tube, confirmed in order receipt email. Later received a despatch email telling me they're sending me a padlock instead, tried to find phone number to ask them to sort thei... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Power Tools & Hand Tools From DeWalt, Bosch, Makita and all the leading brands
Contactgegevens
WR11 1GS, Evesham, Verenigd Koninkrijk
- 01386768498
- customerservices@toolbox.co.uk
- www.toolbox.co.uk
1,0
Zeer slecht
370 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great company to deal with
The tyre pressure gauge I ordered is fantastic quality and it arrived within a couple of days. The delivery charge to the hebrides was also very reasonable. I am a very happy customer.
20 april 2012
Review zonder uitnodiging
Excellent Service
I was so pleased to find this product after a lot of searching. Delivery was prompt and well packed. Thank you.
17 april 2012
Review zonder uitnodiging
Product Description Mis-Selling
Product description highlighted 12 Mole traps but only one supplied.
My response to a Toolbox e-mail:' I understand from your email that Toolbox takes no responsibility for this mis-selling. The product display page fails to highlight that Toolbox is not the seller/supplier and therefore takes no responsibility if the product fails to meet the advertised criteria. May I recommend that Toolbox highlights these facts so a consumer can make an informed choice whether to purchase the product or not.
14 april 2012
Review zonder uitnodiging
Antwoord van www.toolbox.co.uk
Good Afternoon,
I apologise that you are unhappy with the service you have received. As a company we strive for 100% customer satisfaction, without feedback both positive and negative we cannot see what we are doing to please customers or improve performance. All feedback is taken on board and addressed involving the necessary departments.
I am currently looking into your complaint with the Toolbox Category Manager. I will return to you via the email address used on your order to advise you further.
Kind Regards
Customer Services Manager
Prompt delivery
Goods received promptly and in good condition.
The only slight irritation is the checkout. There is no way to create an account, your information has to be entered separately each time you place an order also you can't paste info into the checkout fields it all has to be keyed in.
That said I will use again.
12 april 2012
Review zonder uitnodiging
Good price and swift delivery
It is summed up in the one sentence
11 april 2012
Review zonder uitnodiging
Service good - item rubbish
I have already responded to an enquiry from yourselves by email and have been told that my complaint is being looked into.
Basically, the drill bits were too flimsy and not fit for purpose - they spun off centre and just made a mess when used.
11 april 2012
Review zonder uitnodiging
Antwoord van www.toolbox.co.uk
Good Afternoon,
I apologise that you are unhappy with the item that you have received. I have checked our records and can see that the adviser who dealt with your query has arranged for your account to be refunded with the item.
The refund can take between 5-7 days to show in your account depending on your bank.
Kind Regards
Customer Services Manager
Good polite service
Easy to use, good feed back on progress of order and fast delivery. Recommended A**********
11 april 2012
Review zonder uitnodiging
very happy with purchase
site very easy to use ordering is simple and quick good prices
11 april 2012
Review zonder uitnodiging
first class
saw what I wanted,clamps for model making, price and delivery was first class will use Toolbox again.
11 april 2012
Review zonder uitnodiging
Top quality service
It was only a small order but the attention it received was exceptional. The system of update emails was easily as good as Amazon's and that is praise indeed!
11 april 2012
Review zonder uitnodiging
First Class Service
Ordering was easy and the item was received in a couple of days
11 april 2012
Review zonder uitnodiging
worry free purchase
delivery a bit longer than other sites,but no matter
11 april 2012
Review zonder uitnodiging
Excellent
Excellent service, both emails and the actual delivery date was very quick.
11 april 2012
Review zonder uitnodiging
trustworthy and efficient
easy site to use, good pricing in comparison to other sites and retailers. recommended.
11 april 2012
Review zonder uitnodiging
excellent
A very good rapid and easy to use service providing what I wanted quickly and with no hassle
11 april 2012
Review zonder uitnodiging
under promised and over achieved.
Excellent service the items got to my new house before I did. If only the tools could have done the job on there own.
11 april 2012
Review zonder uitnodiging
Excellent delivery service.
Product as expected. Pricing competitive, but impressed with the speed of delivery.
13 maart 2012
Review zonder uitnodiging
Great deal on torque wrench
Torque wrench was attractively priced and was delivered well on time
12 maart 2012
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.