Placed an order for a Dewalt lawnmower, was sent confirmation email station I would receive my order on 3rd April. Item has still not been delivered. Ive sent several emails asking for update but been... Toon meer
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Ordered and paid for Dewalt mower £179.95 on 27 March 2026 but not received anything .Do not order from Toolbox because you will not receive the goods
Failed, incomplete order. Do Not use these guys online on eBay. Will walk away from your problem. Have absolutely no idea of customer service and sherked all their responsibly. Shameful. Then that's... Toon meer
Ordered a Nilfisk extension tube, confirmed in order receipt email. Later received a despatch email telling me they're sending me a padlock instead, tried to find phone number to ask them to sort thei... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Power Tools & Hand Tools From DeWalt, Bosch, Makita and all the leading brands
Contactgegevens
WR11 1GS, Evesham, Verenigd Koninkrijk
- 01386768498
- customerservices@toolbox.co.uk
- www.toolbox.co.uk
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Ordered and paid for Dewalt mower…
Ordered and paid for Dewalt mower £179.95 on 27 March 2026 but not received anything .Do not order from Toolbox because you will not receive the goods
Undelivered item
Placed an order for a Dewalt lawnmower, was sent confirmation email station I would receive my order on 3rd April. Item has still not been delivered. Ive sent several emails asking for update but been ignored each time. I will be seeking legal action to start small claims procedure. Very poor service
Order not delivered
Placed order online 11th January paid using PayPal order should have arrived 18th January . I sent an email 21st January no reply I then rang 2nd Feb no reply I requested and received full refund from PayPal . I won’t be using this company again
Disappointing
I purchased a wet stone as a Christmas present for my husband on 20th November from Ttolbox Scotland. Unfortunately, it didn't fit and because it was outside of the 30 day policy they would not exchange it for the correct size, even though we were happy for them to keep the difference in the price. I am disappointed in their unhelpful attitude but it's their policy and their choice regardless of it being a Christmas gift which meant I couldn't return it in time. I learned my lesson and just won't shop there again but what really disappointed me was that they would not publish my review. It was accurate and honest but it seems they only publish favourable reviews which suggests they are not a trustworthy company.
Failed/ incomplete order.
Failed, incomplete order. Do Not use these guys online on eBay. Will walk away from your problem. Have absolutely no idea of customer service and sherked all their responsibly. Shameful.
Then that's not the end of it. They than went out of their way to additionally message me and insulted and criticized my grammer and spelling in an intentional attempt to offend. Yes it may have been poor but amazing and unbelievable.
useless, waste of time
The slowest worst service and delivery in the business.Shamefull.Still waiting for delivery.......

Antwoord van www.toolbox.co.uk
Excellent service
Excellent service,very fast delivery, the bench grinder was very well packaged. Would certainly use again and would highly recommend.
Swift accurate service and delivery of items
Ordered some new decorating tools for holiday work/upgrade and very pleased with price and delivery time of goods. Would definitely use again for other purchases.
Brill
Excellent service from ordering to delivery,kept me informed of what was happening,tools i ordered are excellent quality i will comment further when i`ve used them a few times but have no doubt they will serve me well,i highly recommend Toolbox and when i`ve saved some more pennies i have my eye on another ROK tool and will be back.
Don't buy a battery driven screwdriver!
Do what I did and buy a Powertools 18volt cordless drill. It does the job of both screwdriver and power drill perfectly.
I am delighted with my purchase of this cordless drill. It comes with two rechargeable batteries, it is powerful enough for any home DIY task, and, it comes complete with a set of drills and various screwdriver bits all included.
Ususl great experience
Excellent tools at good prices. Reliable company to deal with, and I shall be back again
Delivered on time as promised.
This item was delivered as a present to my daughter so I have not seen it for myself. However, it was gratefully received and immediately proved its worth. I guarantee it will prove its worth in the years to come. What is it? A sensible long handle Celtic [Cornish] spade, if used correctly, no more back pain.
Goods as described and arrived quickly
It annoys me that you have to pay higher postage to Scotland Website is a bit erratic in bringing up the tool you are looking for.Also had an email conversation regarding options on tool I bought other options listed but not stocked so not really available so you lost a sale there,
Excellent service once again. Thankyou
As usual, excellent service and delivery
WHERE'S MY BRADS ?
on monday i ordered paslode brads for my nailer. it's now saturday and according to tracking details they haven't even been dispatched yet. don't think that's good service. no e-mail to say if there is a problem or not. it states in delivery notes they will e-mail if this is case. also thought postage costs were high considering size and weight of item. the brads were cheapest online but probably dearest delivery charges. will be sticking to usual supplier if this is how toolbox treat new customers.
Value for money and quick delivery
Supply good quality products at fair prices, a very competitive company.
Huge variety fulfils most of my requirements.
Good service
Excellent service but too many e-mails followed the purchase.
Great price, great service, fast delivery
Just what I was looking for, for a really great price, delivered really quickly, they even rang and arranged the best day for me.
Did what they said in the advert.
Drill ordered and paid in a simple transaction. Delivered when they said and was exactly what I ordered, performs as they said. Many Thanks
Les
unbeatable in price & product
very good products & quick service i would recommend toolbox to all my building mates !
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