Tory Burch Reviews 302

J'ai acheté deux sacs chez Tory Burch, je dois déjà les amener en réparation car les anses de sacs se désagrège. Qualité médiocre pour un prix élevé

Worst experience ever. I ordered a bag on 31st December. It was supposed to deliver on 17th Jan but the delivery date kept changing. I kept chasing but they couldn’t give me a clear cut reply. Eventually they cancelled my order. Now waiting for the refund 😢

I ordered a handbag from the website on December 05/2023, until now I haven’t received it and I truly believed this is a scam website and please be careful to purchase it from them.

I unfortunately ordered a bag from you which despite waiting for a lot I never received it due to Fed Ex not delivering it. Everyday i would inquire about my order and fedex marked it as delivery attempted which was a big fat lie as other parcels were being delivered but not this one. I provided my phone number and extra instructions but still it wasn’t delivered. I finally had ro cancel it, since then I am waiting for my refund. I am being told by your customer service that I will be contacted once they have update although I have not been contacted. I was also told that once the bag will reach warehouse my refund will be generated and I will be updated via email.
All I can say is I ordered a bag which i never received, i wasn’t offered any compensation for it neither my money is being refunded and nor i am being updated. I was also told that my issue will be raised to the management again I have no update.
No refund No bag

My sister ordered a wallet on line, the merchandise was delivered to the wrong address on December 16, 2023. I didn’t realize the wallet was delivered to the wrong address until my sister sent a picture of the porch that the package was delivered to. I contacted the delivery company ( Veho), they took full responsibility for delivering to the incorrect address and was told to reach out to the merchant. Contacted Tory Burch and was told that they could not refund the cost or replace the merchandise. I was told since my address didn’t exist, the delivery company delivered to an address that was close to mine. I have bought several items from Tory Burch in the past, they were always delivered to the correct address. I will NEVER buy from them again.

I placed 2 orders with Tory Burch but after placing the orders I read the reviews. I was really worried and wished I had read the reviews before placing my order. I got a confirmation email for my order. Both orders were shipped very quickly and I received my first order within a couple of days. The bag I ordered was beautiful and of high quality but there was no dust bag. So I reached out to TB and they were happy to send it out to me. I received my 2nd order very quickly too. I received the highest quality of customer service from TB and I will definitely be ordering from them in the future.

I bought my handbag two years ago via a wearhouse in the Netherlands. One gold ring that holds the whole bag together broke down and now the total bag falls apart. Not even the best cobbler in the Netherlands can repair it because it is such a specific ring that only TB could provide me. After weeks of calling and emailing and my question being escalated to higher management, TB chose to not send me the ring to repair my bag. They recommend to use another ring so that I can wear it again. While I mentionned that this is not possible. Believe me, I tried hard.

It’s a shame that due to one ring I have to throw my bag away of 500€. I cannot believe that this is what TB wants with their designer bags and still they choose for it. A cobbler can possibly fix the bag so that I can wear it, but the whole design of the bag is just gone, it doesn’t make sense. All the gold details will fall apart. The materials that they use are not made for longterm usage apparently.

It’s such a shame. I am verry dissapointed and I will nog recommend to buy TB to any friends or family. Never

I ordered a Christmas gift on 15th Dec with a 2-3 working days delivery promised.
Still not dispatched so have missed Christmas. I was promised a call back from customer service but no one rang or emailed.
The same thing happened to me in February 2022 so missed Valentine’s Day as well. This is an expensive brand and should do a lot better. I’m am never ordering again from Tory Burch.
I see they have many of the same bad reviews but they don’t seem to care

I have ordered from this company multiple times. This time my order was delivered to the wrong address by VEHO, their delivery company and all the Tory Burch customer service could say was they are not responsible for lost or misplaced deliveries. I will never order from Tory Burch again. They even refused to refund my money. I never got my merchandise from Tory Burch. I wonder if Tory knows about her horrible customer service agents and the God awful service the agents provide. I hope she gets a new delivery service soon.

Terrible Tory Burch customer and delivery service! First order made from this brand, however it turned out an awful experience. I made an online order for a hand bag recently but it was not delivered to my address despite them confirming that they had delivered it. The “signature” they sent to me as a “proof” is not my signature, not from family members and not anyone we know. I emailed this issue to Tory Burch customer service, they always quote the false message from their carriers and won’t take any investigation, they have repeatedly claimed that they won’t refund or re-ship. Awful service.

If I could give 0 stars I would. I bought a Tory Burch necklace after waiting a year for it to come back into stock. I checked each week because I was so in love with the design and how it looked. Five months in and it's already missing five diamonds. I HAVE WORN IT LESS THAN FIVE TIMES FOR SPECIAL OCCASIONS ONLY. If I knew the quality was so cheap I would not have purchase it, especially for the price they ask. I could have gotten neckless with better value from amazon. Really, really disappointed.

I can not believe the quality of their products I bought a purse August 2022 , 3 months later I had to send it back for a repair, after 6 months the issue came back and even worse. I went to the store Carlsbad outlet and the manager said the warranty was over so they were not responsable anymore.
Same happened with a belt , the metal pin of the buckle broke and she said Tory Burch were not responsable for it ,

Ordered a pair of sandals which I never received and they would not give me a refund or send another pair. I wouldve never expected this from such a "big" name brand company. Will NEVER buy from them again. Customer service horrible as well.

After wearing my new expensive bag a few times the clasp broke. The store I purchased it at would not give me a refund, and Tory Burch would not back their product. It really is a shame that a company such as this would not stand by their merchandise!

Had a bad experience I order a purse for 500.00 and I didn’t receive it Tory Burch would not replace my item or even give me a refund.. the company is just sad and I would not purchase there anymore

I wish I read the reviews prior to my purchase.. I would not be writing this review. I Received 2 pair sandals one pair of my sandals an a 9 1/2 in a 10 1/2 box how was this mistake made? I spoke to customer service he said I could get a refund I explained I don't want the money, I want the sandals. He said there must be a mistake. I explained to him, I was told, I could exchange according to customer service assistant ANYA. I was a repeat buyer. I feel I won't be purchasing anymore from Ms burch. Peepee poor customer service they tell you anything and make it difficult for your hard earned money spent;(

Awful Experience by a staff.I am a frequent customer of Tory burch.Yesterday me and my Aunt From India went to visit Biscester village Tory Burch outlet to buy a bag Around 4pm.We decided to buy a bag and checked its price tag.As Soon as I checked it ,an employee just took that tag arrogantly and kept it back into the pocket of the bag.It was such an embarrassing situation that we came out of the showroom in embarrassment.I would strongly recommend Tory Burch to keep an eye on such employees who is letting down their services by giving such gestures to their customers overseas.
Thanks

Loved the sandals so much that I bought 3. One of them started falling apart and they do no back their product! Customer service was useless... They lost a very good customer. I was looking at a couple of purses next but NO WAY.

If I could give this no stars I would. I went to store 00526 and was treated poorly. I have never experienced the customer service that I received. There was supposed to be a sale where it was 50%+20% and I only got 60%. I spoke with the manager about it and she was really rude telling me that I didn't do the math right and thats what it was supposed to be. The sales rep agreed that it wasn't right but the manager completely ignored her and told me it was nothing more she could do for me. Needless to say I will never spend another dollar with Tory Burch

If you’re thinking of buying something from this company make sure you’re happiest if it falls to bits or in the case of gold jewellery turns black after a few wears