Tory Burch Reviews 302

J'ai acheté des sandales dans le boutique St Honoré à Paris et la première fois que je les porter je vois qu'une fait un bruit étrange, puis quand je la regarde je vois qu'un talon a bougé donc je l'ai emmenée au magasin 2 semaines plus tard car j'étais en vacances pour le faire réparer, mais ils m'ont mal traité en disant que je devais les réparer, j'ai dit que je n'étais pas d'accord. 2 personnes vient me parler très mal en disant qu'elles ne pouvaient rien faire, alors je sors de la boutique super en colère, mais dans une demi-heure ils m'appellent et me disent qu'à la fin ils vont le réparer ,mais je ne comprends pas pourquoi ils te traitent mal en disant qu'ils ne peuvent rien faire et puis ils t'appellent, bien sûr je ne vais pas y aller et je n'achèterai plus.

Dommage que l'on ne puisse pas mettre 0 je passe une commande sur internet de mocassin jessa le vendeur ne renseigne pas la ville sur le bon de livraison . Et expédie mon colis a une autre adresse dans une autre ville . C'est visible sur le suivi du colis dpd germany ni ladresse de livraison ni la ville ne sont exacte ..Réponse du service client ça fait plus de 5j on ne peut rien faire . Non seulement c'est leur faute mais en plus pas un mot d excuse pas un bon d achat rien. Dernière fois que je commande chez eux c'est scandaleux . J'ai perdu 237 eur

Very good at taking my money - very bad at "returning" it when asked for a refund.
I purchased a handbag for my girlfriends 30th birthday, unfortunately she had her eye on another Tory Burch handbag - after a few emails, they only had them in stock at their shops. So I went to the shop and got the right one and agreed to return and get a refund for the original.
I received the details FROM Tory Burch with their shipping label for Evri delivery and in the original box WITH the handbag I originally purchased from them back in mid may.
2 months pass by and I have heard nothing from them, I chase the refund and now suddenly claim the item did not arrive but some random second hand dress is in the box - NO COMMUNICATION at all from them and in fact now ignoring my emails. They claim the weight never changed - anyone that has shipped with Evri know you just receive a ticket and the product is not weighed, also that the label with weight (if there was one) was produced by Tory Burch. Also nothing was mentioned and no issue at all for over 2months until I began chasing!
I am furious as I do not buy women's clothing unless it is a gift and I certainly know the difference between a DRESS and a HANDBAG!!! I am insulted that it has taken so long that a I cannot seek investigation through Evri, that the communication has been pathetic and again insulting to ignore me for their ridiculous claims and now be out of the cost for two expensive handbags!!

The quality of their products is just so unbelievably poor!
I have sandals from the brand which cost over 100 dollars and only after wearing them 3-4 times the bottom of one sandal came off.
I also bought a bag from Tory Burch in the color beige and only after 1-2 month the back of the bag turned kind of dark blue and dirty and the corners already looked super used. Cleaning the bag did not help. I also did not place the bag on something dirty. I basically only had worn it for 4-5 times at that point (e.g. when going to the mall)...

So my advice to you:
If you are looking for good quality items, do NOT purchase from Tory Burch!

I was scammed-fake order & tracking #. My $92 gone & info compromised. Fake website listed as toryburchoutlet.com.

I went to a store in New York to buy a necklace, that was supposed to be there (according to their website). The salesperson tried to find it for me but couldn’t. She offered to call another store to reserve the necklace from that store. Went to this another store and waited for half an hour until someone sent it from upstairs to downstairs 🤦🏻‍♀️ I even asked if I could go upstairs to pick it up by myself but that wasn’t an option. The cashier then asked if I want a paper receipt or email one and I said paper receipt. I thought he packed it to the bag but found out at the hotel that there was no receipt. I have worn the necklace for less than 10 times and the golden colour has already started to disappear. I have never worn it in the shower. But since they didn’t give me the receipt, I can’t even complain about it. And I don’t live in NY so can’t go to the store anymore. Totally not a luxury brand, really bad quality for the expensive price and I’ll never buy anything from them.

Online shopping experience was easy and shipping would have came in appropriate time, however, Fedex didn't deliver to the correct address and Tory Burch customer service wouldn't do anything to correct the situation since Fedex already labeled the package as delivered. I couldn't submit a FedEx claim because of the type of shipment. So now I just lost $160 worth of product because of an error that wasn't mine.

If I could give less than one star I would. For a so called designer brand these people have no idea about customer service. I contacted them to ask whether they could suggest a repair option for a bag I bought a couple of years ago (the rings covering the leather where the straps attach had come away on both sides). I received a gushing email saying how sorry they were and could I provide them with proof of purchase, which I did. It then transpired that because I bought the bag from Farfetch, they were not prepared to help me. I wrote and told them that I had had a previous experience with Mulberry where there was a small repair needed to a bag I had bought from a department store and even though it wasn’t directly from Mulberry were still happy to assist. I immediately received another gushing email saying that in this particular instance they would try and source a repair option for me and could I give them 1/2 days. That was 4 weeks ago and I’ve heard nothing! You would imagine that Tori Burch would be concerned about a 1.8 rating on Trustpilot, but it is very clear they could not care less. The sugary emails telling me how sorry they were to hear about my ‘gorgeous bag’ are pointless if the end result is they do nothing! I love handbags and until now believed that Tori Burch was a great brand, but can honestly say I will NEVER buy from them again. One other observation is that the quality of the hardware is so inferior compared to handbags of a similar price. Don’t waste your money!

Within this week I have bought two pairs of heels Westfield Shepherds Bush and Mar Adhara Rodriguez customer service is outstanding. Also the two pairs of shoes are very beautiful. Thanks

Very bad quality . I bought one jacket and after all my stufs became dirty and black . I don’t know how this brand has some clients . Horrible .I can’t understand how European let this brand come to the region . It’s really not deserved.

I got bag 2 months ago and its leather start coming off already and even i tried calling customer service for help and even visit store nobody help me.Get so irrirated from their services....They told me somebody will help me out its been like month i'm waiting nobody contacted me.Very bad customer service and their products as well.I will recommed not to buy tory burch.

Extremely disappointed in the bag I received as a gift. I have used it for two weeks and it's falling apart. Pictures do not lie. I am beyond sad.

Tory Burch at LaValee ,Paris ,France Customer service is the best !
You could ask and they will assist you very quickly!
Monsieur Cedric is very helpful .
Always there to take care of what bag or shoes or accessories i would need !

Ordered a bracelet early Feb for my daughter. It stated in stock online. Waited 14 days for a despatch notice, nothing appeared. Contacted them to be told it wasn't in stock but it would be due to them, around 18 March, that date came and went...still nothing . Contacted them again this time they said 12th April due into their DC- "not long now". 19th April contacted them again !!!! Just received an email we are no longer getting the item back in stock even though a week before it was allegedly being shipped to me. Premium priced items ... with a basic discount level of service. Time to upgrade your purchasing / buying dept TB!

Everything I have ever purchased from Tory burch has become discolored withing a couple of wears. CHEAPPP quality, overpriced. I bought a pair of cream slides on Friday, wore them once, already discolored. ANother white pair of sandals became discolored after a handful of wears thats $600 down the drain, I got a purse as a gift and the gold on the fastener rubbed off within a wear or two. Just complete garbage cheapy stuff.

Do NOT buy this brand. The Quality is POOR, the service is POOR. I ordered online and was told, not a problem with returns. The size did not fit and I went to the store to return it ( I was told I could do that ) I was told "we can give you a credit or exchange only ", I was furious. I returned the item and found they did not refund me fully. I called and was told you have to pay shipping and any duties, we don't refund that. I keep hearing other stories about this BRAND, my sister bought earrings, ridiculous price, they tarnished and broke, this is Made in China dollar store stuff, this is NO LUXURY BRAND, this has been marketed as such. It is garbage wrapped up in a shiny bow. Don't waste your money!!!

To my disappointment that my new Tory Burch orange tote did not last long. With the material peeling off all along the opening of the bag, it looks awful and could not be able to use it again.

Absolutely terrible customer service from ordering to delivery. I ordered a Mother’s Day gift for my wife online since they offer a 15% discount for new customers and free gift wrapping and delivery. However, the 15% online code doesn’t work, the delivery was late and not as promised online, the gift wrapping did not happen and my order arrived like it was from a factory outlet store with hole in the paper bag. Finally, the personal message I write for my wife was not included. I called the helpline to complain and wrote an online message but the message won’t get sent! Nothing works. Do not buy!

Placed an online order on December 28, 2022, and as of February 28, I still don't have my order. Some time in January, they canceled one of my items without informing me. Now, the expected shipping date of the rest of my order is March 28th. No notification or explanation whatsoever. I'm hoping that my order does in fact ship in March because it is a gift for my friend whose birthday is in April! One wouldn't think that such a "high end" company would have such horrible customer service! By online at your own risk!

Westfield shaped Bush tory burch workers are the best helpful workers iv seen so far in any tory burch store thank you for helping me get my necklace thank you so much to all the staff in westfild shaped Bush will recommend to defo friends and family