The Trade Centre UK - Coventry Reviews 

It was a relatively good experience. I got the car on the same day

Very good and very satisfied and for being patient

We paid in full for the agreed price and then they tried to charge us an additional £300 as they changed their mind about the valuation of our trade in car. Then there were no mats and we were told we would have to go back and pick them up. This isn’t acceptable as we don’t live on the doorstep and it would be an hours round trip to collect mats. There appears to be a lack of care for customers once deal is signed and paid for. This is the second car I have bought in last 6 months from Trade Centres and on both occasions there was poor customer service - after initial good showroom experiences.

Really friendly, helpful staff.

Saira and the team were very helpful

Everyone was really kind and friendly and very helpful.

Very helpful, knowledgeable and friendly staff and not pushing me to buy a car. Easy and well organised purchase.

Staff especially Ben and Samiha. We're very helpful, courteous and informative.

Good experience, staff very nice and explained everything very carefully.

The whole experience was great! Staffs were super friendly, and explained everything that we need to know every step of the way. Quick and easy!

Really great experience and super helpful would recommend

Brought a 2018 Ford Focus ST Line X 1.0 Ecoboost 140ps on the 28th July 2026 with finance from the Coventry showroom.
Found a trouble code P061A in the car after scanning with diagnostics and discovered that an oil change was not done in ~27000 miles which is detrimental for a wetbelt; all found straight after purchase. (Online service and physical service book had no history from 29000 miles, Ford had 56500 miles when brought)
Later on, I would eventually find the tyres peeling, the waste gate actuator linkage loose, the heat shield cracked and loose being held in place by a bolt, and oil sat on top of the engine with rubber in it; proving that the wetbelt is deteriorating.
List of issues:
1. Rubber in oil (Worn wetbelt)
2. Peeling tyres
3. P061A trouble code (Came back after clearing)
4. Cracked and loose heat shield.
5. Loose actuator on turbo (Linkage wiggles and rattles)
I am booked for a specialist assessment on the 1st September, however this is a very long wait on an issue which is potentially dangerous and needs immediate attention.

Good friendly service and support during the entire process, Jordan Goldsmith supported this process really well with good customer service

there a bunch of con artists that rip off vulnerable people and sell them cars that are not fit for purpose.. just like they did to me. PLEASE read the reviews from all those that have had nothing but issues with this company. Look at the BBC news report on the company including the Coventry branch. But if you do make the mistake of buying a car from them then either do it on finance or pay by credit card. its your only chance of getting your money back. Terrible company that in my opinion is rotten to the core.

Ash and saira were amazing! Both really patient and kind, Ash was very understanding and helpful through the whole process of choosing the car I wanted
Overall would recommend

Great customer service from all the team especially Saira. She was all smiley and professional.