Transparent Labs Reviews 

Edit: Transparent Labs just reached out to me and have gone above and beyond to make the issue right.

I ordered 4LB of protein and set up a subscription for it on Monday, July 27,2026. Today is Saturday, August 1, 2026 and it still has not shipped. Their FAQ's state:

"All orders placed on Sunday-Thursday are shipped on the FOLLOWING business day the order was received. All orders placed Friday-Saturday will ship on the following Monday."

So, I messaged them on July 29, 2026 and asked when the order would ship. I did not hear back until July 31, 2026 and was told my order had not shipped because it was placed on backorder because they were waiting on free samples of protein to come back in stock to include in my order. I'm sorry but what? They put my paid in-stock order on backorder because of free samples for them to push more of their products! Up to this point I was not informed of the delay or that my order was placed on backorder.

I was told on they had split my order and shipped my paid protein and would ship the free samples the following week. I received a USPS tracking number but the post office has it as only shipping label created so at this point it looks like it's going to take a full week for my order to actually ship.

This is my first interaction with Transparent Labs and might be my last.

It is completely unacceptable to backorder a paid in-stock order for free samples.

Customer support I received from Reilly is the the bar others strive for. I really enjoy the quality of the protien mixes and creatine hmb. I've had nothing short of great experiences with the products and product specialists. Thank you Transparent Labs for being you.

Patrick and Kiera have provided exceptional assistance. I extend my gratitude for your accommodating support. I will continue to be a loyal customer of this brand.

The TL supplements are high quality and the service is excellent. When I had to return a product and cancel a subscription due to medical contraindication, Kiera in customer service resolved everything quickly.

Could not ask for better products, or customer service!! A+

Product and customer service are stellar. I highly recommend Transparent labs to anyone looking for quality protein with customer support you can count on.

Best products and the best costumer service

I received a product that did not taste right. I contacted customer service and Reilly was quick to offer a replacement. I love this brand and appreciated the care they gave to a loyal customer!

Quick, amazing customer service solved my issue immediately and cost-effectively.Besides the fact , their products are great

I had a subscription and forgot to cancel or postpone my next shipment since I decided to order a new pre work out flavor a week early. The next week I got a notification that my subscription order was on its way. I contacted the company and told them I didn’t need it and I would send it back. The refunded me and told me not to worry about sending it back. If I’m not gonna use it they asked me to give it to a friend or family member to try. Now that is some great customer service!

I have been using Transparent Labs supplements for over 3 years now. So, this review is long overdue. Their protein bars and powder, electrolytes & multivitamins are integral parts to my well-being and training.

Transparent heard that I was running the Cocodona 250 last year and sent my team and me a box full of supplements to fuel our week in the Arizona backcountry. These products were a key part of my journey and finishing one of the most difficult multi-day races internationally.

Transparent isn’t just another health supplement company-they truly look to provide their customers with high quality products and top class personal service. Thank you to the Transparent team!

I received a product that I didn’t like the taste of. I’m sure others love it. Just wasn’t my preference. The team at transparent labs went above and beyond to make things right. Cannot recommend their products and customer service enough. One of, if not the best supplement company on the market. 10/10.

I ordered some creatine and protein from these guys and they sent me a free shaker bottle and five other flavors of protein to try. The products taste well and are pretty affordable. Would recommend to anyone that likes to take their health seriously.

The customer support team were very fast with their responses and was able to resolve my issue with an order in a very timely manner.

Kiera rocks, excellent help, she really made my day, thanks TL for your products and great customer service.

Amazing customer service! Resolved all my issues right away and was very kind.

Customer Service for this product is absolutely awful. I have attempted to reach out to them multiple times, 4 email and 3 phone calls. My product was not delivered to my home and they refuse to respond to me. Product overall i love using but will lose me as a customer over never responding to their customer base.

Quick response and great discount! Thank you. What I also like is the tracking of my orders. When my orders seemed to get delayed, TL sends me an update where it is.

I've had an absolutely wonderful experience with Transparent Labs (TL), both in terms of their customer service and the quality of their products. It's only right that I share the following review, so the health & wellness community can all benefit. I've honestly forgotten the last time interactions with a company's customer support team genuinely made me smile - it's really been that long. 

I initially had to cancel one of my orders - they were so prompt and professional. They didn't make me wait until the next business day although I had learned they were dealing with backlogs due to high demand and working hours for that day had clearly ended. I had spoken with Patrick, Reilly, Marcela, Colin, and they were all a pleasure to deal with. I've noticed Jocko Fuel utilizes AI to address customer concerns, but sometimes you just wish to speak with someone human - I appreciated this about TL. 

In terms of TL's products, I've tried out their 100% Grass-Fed Whey Protein Isolate (Strawberry Milkshake) and Creatine HMB (Watermelon) - the ingredients they use are all clean and they were both delicious. Unlike other supplement companies, TL's powdered supplements fill the entirety of the containers. I've also ordered from BlackLabel but their tubs were literally 75% empty. 

TL was also kind enough to share five additional packets of Whey Protein of varying flavors and a complimentary shaker bottle. To say TL's customer success team went above and beyond really is an understatement. 

We need more companies like TL and the types of people they employ. Hope others in the fitness & health communities can benefit from the level of service and product quality I've had the pleasure of experiencing. 

A heartfelt thank you to Transparent Labs! Cheers!

Been using Transparent Labs exclusively for 12 months now. Creatine HMB, Whey Isolate, Intra EAA, and switch between Lean and Bulk preworkouts. I feel the best I have ever felt. I am 41 with a TBI and these products have helped so much. Love the veterans discount, customer support is extremely friendly. Customer for life. Just ordered the protien coffee, and am trying the protien bars soon!