Trax NYC Custom Jewelry Reviews 83

Bought a 14k gold pendant cross with diamonds 11227 and within 6 months of it being stored in a drawer the gold faded and discolored in a way I’ve never seen before. Even after cleaning I can’t get rid of the discoloration. None of my 14k gold jewelry has ever done this. Will need to get it tested now to see if it’s even 14k.

The 925 chain combo deal I got the necklace and it was half silver and half beads look like costume jewelry definitely not what was in the picture on the website they told me to take it to the pawnshop to have it checked what jewelry store says that

Best jewelry deals in New York City

Better jewelers out there plus they overpriced on the watches which I went in there for.. old models sell at new model prices so do visit other jewelers before going if you don't believe me.

I had the pleasure of doing business with representative Nasir. He guided me through the purchasing process, found the piece I wanted. Made the customizations that I wanted and made sure the order was sent on time.
Through the entire process the contact was easy without any hassle. Highly recommended!

If everything goes alright i guess you be okay with TraxNYC but if something does go wrong god help you, cuz u got big headache coming your way trying to solve it. My case was simply that they got my order wrong even though the girl assistant stephanie assured me that everything will be fine, so thankfully i screenshot that statement as a proof because i live in UK so shipping back and forth from US would have been such a hassel. And my fear came to reality, when i received my chain it was yellow gold when specifically told them i wanted white gold. But anyway i understand mistakes does happen, especially when its a big team so i told stephanie about the wrong order and she told me they are happy to exchange it and for all the trouble they will credit me $100 which is about £70 in UK. But the big issue was i had paid £240 in duty fees on top of the chain price to receive the item from customs so that was the problem for me but ofc they didn’t care. So I just asked her to assure me that when they send the new chain, make sure to pay duty fees this time for me because i am not paying £240 twice which they were happy about. So long story short, to get the correct return label that was another story, it was such a long hassel and then after they confirmed they received the chain back they took forever to post the new chain and till this date they have not, they keep on saying be paitence. I have been patience for exactly 1 month yesterday so finally i lost my patience hence i told them to refund me my amount, i don’t want $100, i don’t want nothing more, nothing less simply what i paid for. After all these useless hassel stephanie told me i have to wait another 9 days to receive the refund amount so currently i am waiting for my money back. The just don’t undertstand the fact that why any customers should go through all these problems just for bringing the business to them, esp when it was sellers fault and which is why i am in this place right now, fighting useless arguement just to get my point through. All she says is Be patience, when if you think about i simply borrowed them the money to keep for one month whereas i did not receive anything in return, not a chain, not a compensation, just lost £240 on duty fees and ofcourse time. Useless customer service. I am so close to go to my bank with all the evidences for chargeback claim but i will wait for lil bit longer.

Trax is a great man with an amazing business in the diamond district, really great staff and layout, will do anything to get the customer what they want.

i bought 2 gold pieces from them and spent over $6k. my cross and chain appraised over that amount so i know i got a good value. service was excellent. the pieces were custom made and delivered by the date set. all around solid experience

My experience has always been good with this company I dont have anything bad to say because the jewelry is GradeA and my box chain is shinning!!!

I have had the worst experience. I used to be a great fan but they practice very deceiving sales techniques. They advertise bracelets for 500 and then blame the price of gold on $250 increases in a week very bad business practices.

Had an amazing experience with Trax NYC with a representative named Christopher. He was absolutely amazing. Made me feel comfortable and welcome. Knowledgeable, very kind, respectful, and very helpful. He also makes sure how important every customer is to Trax NYC and treats them as family. That's the kind of people you want running a business. I highly recommend them! I strongly recommend doing business with Christopher at Trax NYC.

I've been a fan and customer of TRAX for years and am always impressed with the quality of the jewelry and customer service

As someone visiting from Ireland, trust was my number one priority when visiting TraxNYC. Max exceeded every expectation. He is incredibly genuine and professional. Meeting him with my family was a great experience, and I can confidently say he is the most trustworthy person I’ve dealt with. Highly recommend Max to anyone looking for quality and honesty

Ive bought from trax 3 times now and 2 out of those 3 times traxnyc has either not Hallmarked my jewelry at all or did it but its not legible. For example I got a big silver ring and it wasn't even like there sample photos the back was hollow on the ring ! Where as the sample photo was not hollow. As well my big silver ring had not stamps on it, didn't say trax didn't say 925 or anything. Fast forward, I get a smaller silver ring for my girlfriend and this ring looks like the sample photo, this time it came with no gia certificate as well as most importantly the 925 Hallmark is hardly a 92 and I can barely read that. This is not top quality go to jacoje or Hawaiianropechain. Ive personally never shopped there but it must be better than this. I do not recommend trax for the price point. And they ship with FedEx who I absolutely loath and they require a signature and you cant edit delivery options and FedEx typical estimate delivery is "by end of day" I cant stay home all day im and adult.

I recently purchased diamond earrings as a holiday gift and was definitely cutting it close before heading out of town. Thankfully, I got in touch with Ciara, who was incredibly helpful and professional throughout the process. She really took the situation personally and made sure everything was handled in time. I called a few times to check on the status, and she was always clear, responsive, and proactive, even going as far as upgrading my shipping to overnight to make sure the earrings arrived before I left.

It’s not easy to find a company as large as TraxNYC that still delivers that kind of personal, small business level customer service, especially while offering high quality jewelry. This experience definitely stood out.

Big thanks to Ciara and the TraxNYC team. They’ve earned my business going forward

False advertising a product. When I actually bought the item 6723 for $604.95 after tax (Nov172025) they waited a whole month to tell me they’re not shipping and refusing to honor the deal and told me someone put there wrong price online-now($3000) How is that my fault? You should honor the deal you put online. It was only when someone bought it you changed the price and tried to get me to pay more. Still waiting on a refund. Xmas messed up thanks a lot WackNYC horrible business

The ring I ordered came beautifully packaged with a lovely note. The ring itself is amazing and was a great deal!

I just received my third purchase of jewelry from TraxNYC, it was a Black diamond necklace with cross. #70909.
Absolutely beautiful, the purchasing process was done completely online with no interaction with the sales department.

Quick and easy with everything arriving in perfect shape. I would highly recommend this company for any type of jewelry needs. I am one of their many happy customers.

Best jewelry i have ever owned. Had a wonder experience with the employee at TraxNYC. They Know the merchandise and their level of professionalism is 2nd to none. Special shout out to Ciara for her wonder help…God bless and happy holidays to you and everyone at TraxNYC.

The patience shown from the Service Rep team was unbelievable. Not only did they accommodate me wanting a different clasp for my necklace but they took the time to help me the right one. Looking forward to supporting them even more. Thank you Ciara!!!