Tree of Life Reviews 7

Very unhappy with my order and their customer service. I reordered a pair of pants, in exactly the same size and colour and got pants 2 sizes smaller. It's really obvious that the wrong size label has been attached to them and obvious that nobody actually checks those things.
Also, I specifically asked (as I had with my previous order) that the parcel be left in our parcel box at the main gate, because I can't drive to town at the moment. This was ignored and instead, they sent a threatening email suggesting that the parcel would be returned to them unless I picked it up immediately. I had to organise for someone else to make a special trip to town to retrieve it.
I also purchased two shirts on sale. The quality of the shirts, especially the Asha shirt, is really poor. I can't imagine it lasting more than a couple of washes. It also looks nothing like it did in their photos and is shapeless and immensely unflattering.
They are really hard to get in touch with and slow to respond.
I won't be shopping with them again because the manufacture quality is too unreliable and their sizing isn't consistent either. Very unimpressed all 'round.

Great collection of Women's Fashion!

I ordered some items online I ordered size small , received a large size dress which had a small label marked on it.
I was very disappointed as this item was ordered and meant to arrive in time before I was going away . As this was not my fault and it was Tree of life’s fault, yet I had to return this before getting a refund . I think I should have been compensated for their mistake but nothing was offered and yet I had to go out of my way to package and return this item. No very business savy for a well known company. If this was my fault, I would understand but this really was an inconvenience and especially when this item was ordered for a special occasion. Not sure if I will order online from them again , they don’t seem to value their customers.

I used to love this brand..I live remotely now and have to purchase online - however their new online purchasing/exchange “refund” system is absolutely ridiculous. Complicated and impersonal - asking for far too much personal information (it’s a private third party company)

When I emailed them with my original query (trying to make sense of their system)
I was responded to by a bot that had not understood my request all.

I lost money on the postage when all I wanted to do was exchange the item for a smaller size.

I would never buy anything online with them again, knowing they have allowed this unworkable third party exchange/refund system - they would be lucky to get me back in store.

The most beautiful clothes! I live in the US and order from here regularly. Better than anything you can get here. Customer service is outstanding! They are truly the nicest people!

Crazy customs/import charges if you’re in the UK - its hidden in the website ts & cs that buyer is responsible for this, but it is not clearly stated through any of the ordering process - wouldn’t order again. Sad as clothes look beautiful! Would be great if they sorted out cover for the charges in advance for UK buyers as other companies do

I just received my dress and it's beautiful 😍
It's well made, and fit perfect I ordered XL another advetage is fact I ordered this dress week ago and it comes very quick I live in Hull UK and your shop is in Australia it was worth.
I will definitely back to your online shop