Personal customer service is top-notch and real people to speak with. My first artificial tree that I swore I would never get. Quality of tree is pretty good. Some plastic needles have extra "tags"... Toon meer
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Lees wat reviewers zeggen
Beautiful tree,fast delivery. Holds every ornament we have. Enough room between branches for ornaments to hang not lay on branches. Extremely satisfied. Was very skeptical on getting an artificial tr... Toon meer
Bedrijf heeft geantwoord
I bought my tree early, on sale, and put it up before Thanksgiving. It’s beautiful and I’m enjoying the full joy of celebrating the birthday of my Lord Jesus Christ. Many blessings to you this seas... Toon meer
Bedrijf heeft geantwoord
The tree looks very nice and realistic. I would say the directions in the electrical plug-ins for each section are murky at Best and didn’t make sense. I’ve had other artificial trees and as you elect... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Treetime is America's number one choice for the best artificial Christmas trees, wreaths and garland. Enjoy shopping the largest selection of prelit Christmas trees online with over 75 unique tree styles to choose from. Our pre-lit trees have the most realistic and natural appearance that is true to nature's creation. We design our artificial trees around quality, reliability, and lifelike evergreen foliage using Real-Needle ™ technology.
Contactgegevens
22N102 Pepper Rd, 60010, Lake Barrington, Verenigde Staten
- 847-527-8880
- info@treetime.com
- www.treetime.com
4,5
Uitstekend
2K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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We needed replacement bulbs for our…
We needed replacement bulbs for our tree and I found them quickly on their website and ordered what I needed even though our tree was like 10 yrs old.
29 november 2025
Antwoord van Treetime
We are very grateful for your business and hope you continue to enjoy your tree for many years! Merry Christmas!
Communication was absolutely
Communication was absolutely
Better than most. My order did not come in. But the times I called about they we’re knowledgeable about the order and helpful. Called to let me know the merchandise was not coming when they knew. At that time I said I would shop with them again even though the merchandise failed to come in and I still would. Great personal
29 augustus 2025
Antwoord van Treetime
Very sorry about the mix-up with the order and inventory. Sometimes it happens and we apologize. Thanks for the kind words, too.
No remote included in box
No remote included in box. Not sturdy—our cat swatted at a lower branch, playfully, and the entire limb fell off
19 december 2025
Antwoord van Treetime
Hi there. This tree doesn't come with a remote because it's a smart tree that's controlled by your phone via an installed app. I'm sorry about the limb, but we all know how much cats love to invade Christmas trees. Sometimes I think we should bench test our products using Garfield. Merry Christmas.
Not great
Cancelled my order - which was of course very disappointing and I know that can happen. But what bothered me was how cool and business-like your notice was, without even a sincere apology.
8 november 2025
Antwoord van Treetime
We are very sorry that the $12 Woven Plaid Ribbon you purchased was sold-out at the time you purchased it. Things are very busy at this time of year and it must have sold in our showroom at the same time it sold online. This sometimes happens and we're sorry. We would have loved to ship it to you! Have a Merry Christmas.
Liked that the trees were more rustic…
Liked that the trees were more rustic and pre-lit. The branches are a bit sparse, could use more -
Overall I would purchase another one , but one that is fuller.
29 november 2025
Antwoord van Treetime
Thank you for taking the time to review us. Have a wonderful Christmas.
I would’ve given the tree five stars…
I would’ve given the tree five stars but Treetime does not allow customer photos. I spent a lot of time debating on whether or not to order from treetime because I kept thinking that maybe the trees aren’t nice and the reviews are fake. I like to see Customer photos so I can decide if the tree is for me or not. Another recommendation I would like to suggest is having a person standing next to the photos they have online so I can see how big the tree really is going to be. Other than that I really like my tree. I bought the un lit version so I didn’t have issues with the lights failing. It’s really hard to tell the tree is fake. The few people who saw it thought it was real. The 6.5 version is wide and looks very realistic compared to a real tree. The color is a beautiful green not too dark not too light. It actually has a variation in color. The branch tips are lighter than the inner parts. I am 5 foot three and on the stand, the tree is a good foot taller than me. The top is not a skinny thin branch. It’s a nice topper. The branches go in and out, which makes it look really realistic. I am very happy with my purchase. I ordered early December and I had my tree within a week. The fluffing is very time-consuming and if you don’t fluff it properly, it won’t look as realistic. So spend time fluffing.
28 november 2025
Antwoord van Treetime
Hello! We absolutely do allow customer photos if you send them to us. We actually feature many of them across our website as alternate images on tree product pages. Thank you for taking the time to review us and have a wonderful Christmas!
Antwoord van Treetime
Thank you so much for your review and your business. Have a Merry Christmas!
Love the tree
Love the tree - its shape and fullness and overall shape. Perfect for my limited space width wise and tall ceiling.
28 november 2025
Antwoord van Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Antwoord van Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Not as represented
The order was processed quickly and correctly. No complaint there. However even after fluffing all the branches you can still see through the tree much differently than the pictures when I ordered it. It is very sparse mostly in the middle and it just does not have the appearance of a real tree for that reason. I paid too much money for something so disappointing in that regard.
26 november 2025
Antwoord van Treetime
We are very sorry to hear you were not happy with this tree. Did you call and speak to anyone about this? How you shaped this tree does matter a great deal with the type of tree you ordered because if it isn't shaped properly it will not look anything like the photos online. Again, we are sorry you weren't 100% satisfied.
9' Deluxe Geneva Fir Tree
Tree looks great - very similar to photos. Delivery time was very abbreviated.
27 november 2025
Antwoord van Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Antwoord van Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
The tree did not look anything like the…
The tree did not look anything like the picture. My husband didn’t even want to tell me what it cost to ship back and I’m sure you will charge a restocking fee!
When my grown so saw the tree he laughed. This year is the first year in 41 years I do not have a tree decorated
27 november 2025
Antwoord van Treetime
We are very sorry to hear you were not happy with this tree. Did you call and speak to anyone about this? How you shaped this tree does matter a great deal with the type of tree you ordered because if it isn't shaped properly it will not look anything like the photos online. Your tree was 6.5 ft tall, but believe me it's one of the most-realistic and beautiful best-sellers for several years now. Again, we are happy to give you a full refund and sorry you weren't satisfied.
Zero customer service for returns
Called and emailed numerous times about returning the wrong ribbon I ordered. Never heard anything back from the company. Will never place an order with them again.
29 augustus 2025
Antwoord van Treetime
Hello, we are here and available if you need immediate assistance. Is this in regards to the ribbon purchased at the end of August? We do not show a record on your account for an RMA request or emails and I'm very sorry if you had a hard time getting a hold of someone right away.
The stand for the tree is too small to…
The stand for the tree is too small to hold it up. I would suggest you make it wider and part of the tree trunk. I am probably doing something wrong but I give up!
20 november 2025
Antwoord van Treetime
Hello, as you know, the tree is 24" tall in the stand and if you're using heavy ornaments on it and not balancing the weight on both sides it will tip. It's a small tiny desk or end table tree not designed for a lot of decorations. If you need assistance please give us a call and we'll be happy to help.
Accurate and prompt delivery
26 november 2025
Antwoord van Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Antwoord van Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Great Customer Service
We mistakenly ordered trees with colored lights. We discovered this on a Sunday evening and immediately ordered trees with clear lights. They were delivered on Tuesday! Our return request was promptly taken care of. And the trees are beautiful!
23 november 2025
Antwoord van Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Antwoord van Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
No problem exchange
I mistakenly ordered an AC powered lighted wreath and meant to order battery powered. Treetime was very good in processing the return. I had gone ahead and ordered the correct product.
3 november 2025
Antwoord van Treetime
Thank you for your review and for taking the time to write it. Thanks for being our customer.
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