John k visited to do a complete installation for us of a new boiler. Was amazing service from start to finish. Explained everything. Excellent top quality job. Would recommend !
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It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... Toon meer
Bedrijf heeft geantwoord
John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard. Few issues as with any home improvements but John went above an... Toon meer
Absolutely fantastic service from the team, kept updated on visits etc. Explained everything in great detail, very polite and friendly. Had solar system installed, window vents and extractor fans fit... Toon meer
Bedrijfsgegevens
- Energieopwekkingsapparatuur en -oplossingen
- Instituut voor milieu en duurzame energiebronnen
- Groene energie leverancier
- Verwarmingsapparatuur leverancier
- Aannemer voor isolatie
- Zonne-energiebedrijf
Info over UK Energy Management Group Ltd
Geschreven door het bedrijf
At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK.
As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption.
What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency.
Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before.
We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year.
At UK Energy Management, we are here for you, your home, and a greener UK.
Visit ukem.co.uk
Contactgegevens
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, Verenigd Koninkrijk
- 0191 466 1185
- info@ukem.co.uk
- www.ukem.co.uk
4,8
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2K reviews
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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John Kennedy was extremely efficient
John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard.
Few issues as with any home improvements but John went above and beyond to rectify all issues so that he could complete the job within deadline.
Knowledgable , patient, Highly recommend.
A**+
22 maart 2026
Review zonder uitnodiging
John and Lee have been very respectful…
John and Lee have been very respectful in our house. They worked in a professional and polite manner and with very little mess . Great guys who got on with the jobs they had to do . I was a little worried as I knew it was going to be a dusty job but they cleaned and hoovered up .
23 maart 2026
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Cavity and loft insulation
It was Lee and Shaun we had doing Loft, Cavity Wall insulation. They also fitted fans in the Kitchen and Bathroom. With trickle air vents in the windows.
They texted to say what time they would arrive.
They were extremely professional very courteous and mindful of the property.
When they were finished you would not know they had been.
They left without any mess.
Thank you Lee and Shaun.
Brilliant jobGordon Irvine.
23 maart 2026
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Great experience and the tradesmen used…
Great experience and the tradesmen used where also very good especially Gavin the heating engineer.
20 maart 2026
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Lee and Shaun were excellent
Lee and Shaun were excellent, friendly efficient and explanatory. Lots of thanks to them
20 maart 2026
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John and Lee
John and Lee, did loft insulation and window vents.
Nice guys, knew what they were doing and got it done in a couple hours.
Nothing was too much trouble, would recommend these guys and 100% would have back to do more work.
20 maart 2026
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very helpful and very pleased with work…
very helpful and very pleased with work carried out
19 maart 2026
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Great work from John & lee really…
Great work from John & lee really helpful &friendly team, they explained the work they was doing throughout house and really went the extra mile helping with loft insulation which was bit more difficult than normal and on hot sunny day too.. they was also great with our dog been bit of a pain barking they was very understanding and kind also cleaned up any mess left after themselves such a great team
19 maart 2026
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Excellent team very fast and…
Excellent team very fast and hardworking.
19 maart 2026
Review zonder uitnodiging
John and Lee
John and Lee , came to do loft insulation, trickle vents and extractors. Good guys, good job done. Excellent, professional. Cheers guys thankyou .
18 maart 2026
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Mark and Brian were superb today
Mark and Brian were superb today, explained exactly what was happening, were very curtious and friendly, tidied up well, gave great advice, very pleased with the service.
18 maart 2026
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It’s free and was quick too
17 maart 2026
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Great work and communication
Jade and all involved did an excellent job organising and implementing the works undertaken including solar panels and storage battery/inverter and various ventilation related improvements, and was friendly, helpful and informative
13 maart 2026
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Mark and Bryan were friendly
Mark and Bryan were friendly, polite and quick. Thanks guys. Next winter shall be a cosy one!
16 maart 2026
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5 months of chasing for nothing
October 2025 got told I was eligible for free loft insulation, November they called me and said they'll send someone over in December to assess the loft. January they still hadn't arrived and I tried calling back with no avail. February they said I'm still on the list and they'll send someone first week of March. I called afternoon asking where they were and they said they'd call me back (no one did). Called after the weekend and they said they'd send a surveyor now and to call in the morning to find out what time. Called in the morning and they said the team would call in the evening (they did not). After that, the surveyor apparently had been taken to hospital, they said someone will come next day (no one did) then 2 days later they said there wasn't any money in the budget now to do my loft. Communication appalling (I majority of the time had to call them, and wasted my time waiting around for people to not come.
13 maart 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after waiting and repeatedly being given different updates.
Since the announcement confirming the end of ECO4 and GBIS funding, the remaining budgets have been extremely limited and uncertain. We have been working hard to support as many eligible households as possible during this period, but unfortunately demand has significantly exceeded the funding available, and we haven’t been able to assist everyone who applied.
That said, the level of communication and missed appointments you’ve described is not the standard we aim to provide. We completely appreciate the time you spent waiting in for visits that didn’t happen and the difficulty in getting clear answers — this is something we take seriously and will be feeding back internally.
We’re sorry that on this occasion we were unable to proceed with your loft insulation and for the inconvenience caused throughout the process.
If you would like us to review your case further or keep your details on file for any future funding schemes, please contact us directly at info@ukem.co.uk
Thank you for your patience and for bringing this to our attention.
Professional, friendly and tidy installation
Mark and Brian recently carried out loft insulation, window vents and extractor fan installation at our home as part of an energy efficiency upgrade. They were both very professional, friendly and polite throughout the work.
They took the time to explain what they were doing, worked efficiently and left everything clean and tidy once the job was completed. It was clear they take pride in their work and in doing a good job for the customer.
A really positive experience and we’re very happy with the work completed. Thank you both.
13 maart 2026
Review zonder uitnodiging
Really nice guys
Really nice guys, got on with job and cleared up all the mess afterwards. Top job
12 maart 2026
Review zonder uitnodiging
Absolutely fantastic
Absolutely fantastic!
The whole process was really quick and all of the works have been completed to a high standard!
From applying for funding, Jessica came to asses my house and Lee + Shaun who completed the works, everyone was really helpful and friendly.
12 maart 2026
Review zonder uitnodiging
I had john and Lee do my loft…
I had john and Lee do my loft insulation, great friendly informative couple of guys really did a great job and efficient aswell.
11 maart 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Thank you for your kind feedback!
We’re really pleased to hear that John and Lee provided such a positive experience and that you were happy with the loft insulation work. It’s great to know they were friendly, informative, and efficient throughout.
We’ll be sure to pass your comments on to them.
Thanks again for taking the time to share your experience!
Very professional
Very professional, let us know step by step on what’s going on, would definitely recommend!
11 maart 2026
Review zonder uitnodiging
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