Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased els... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great choice of water features and prices are cheaper than anywhere else. I ordered a Rio Grande River Falls Giant Water Feature with Lights first and was so impressed I then ordered Woodland Multi f... Toon meer
Bedrijf heeft geantwoord
Be careful when ordering as the images shown on the product pages are not the same as you will recieve. Ordered a water feature pump, images on website show different connections to what you receive.... Toon meer
Replacement for wrong item sent in error,dealt with quickly and efficiently. Very happy with product and the excellent service received.
Bedrijfsgegevens
Over UK Water Features
Geschreven door het bedrijf
|
|
 |
 |
 |
 |
 |
The online world of water features!
UK Water Features is home to over 2,000 different designs for you to peruse at your leisure. Many fountains are available with fast and hassle-free next day delivery.
We also offer garden ponds, fountain pumps and accessories to help you with the maintenance of your feature and give you peace of mind. Nestled in the beautiful Yorkshire scenery since 2007. Shipping services available across the whole of the UK.
Contactgegevens
Unit 9, Strafford Industrial Park, Gilroyd Lane, Dodworth, S75 3EJ, Barnsley, Verenigd Koninkrijk
- 01226388889
- info@ukwaterfeatures.com
- www.ukwaterfeatures.com
4,2
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nothin fishy about this pond…it's a wildlife one!
Been after a small wildlife pond and this ideally fitted the bill. Good quality product at a reasonable price. Delivered on time and package very robust so highly delighted.
12 juli 2023
Review zonder uitnodiging
Antwoord van UK Water Features
Hi Peter, it's good to hear that you are happy with your pond. Thanks for your review, we appreciate your feedback.
Many thanks
Joanne
UK Waterfeatures
Restored my old water feature like new
Great service goods perfect for my water feature which is 8 years old and needed new pump lights and transformer. Working perfectly again
24 augustus 2023
Review zonder uitnodiging
Antwoord van UK Water Features
That's great to hear Margaret, we're pleased to have been able to help.
Kind regards
Joanne
UK Waterfeatures
An excellent company to do business with
An excellent company to do business with, extra little personal touches, thier staff have a thourgh knowledge of the items purchased, having made contact on a few occasions with questions about the purchased product each time dealt with by Tracy and then Mathew, questions answered in a kindly manor,
17 augustus 2023
Review zonder uitnodiging
Antwoord van UK Water Features
Hi Nicholas, thanks for your 5* review, we really appreciate your feedback.
Kind regards
Joanne
UK Waterfeatures
Brilliant service regarding solar water fountain
I emailed as I purchased a second solar fountain for my dads 80th however it stopped working after a couple of days. My own worked fine so gave this one to my dad. After emailing uk water features they immediately responded and replaced the fountain that had stopped working with no charge or hastle and it arrived in a couple of days. I have never had such fast response and immediate replacement from a company and myself and my dad love our little fountains.
17 augustus 2023
Review zonder uitnodiging
Antwoord van UK Water Features
Hi Kerry, it was a pleasure to be able to help resolve this issue for you. We're delighted to know that you are happy with the service we provided and that you and your dad are both enjoying your fountains.
Best wishes
Joanne
UK Waterfeatures
Great solar fountain
Great solar fountain, very pleased with the product, great price and delivery. We ordered another one for my mum, she loves hers too.
30 juni 2023
Review zonder uitnodiging
Antwoord van UK Water Features
Hi Patricia, we're delighted to hear this. It's great to hear you and your mum are enjoying your new water features.
Best wishes
Joanne
UK Waterfeatures
Failed item just out of warranty
I bought a solar powered water feature from UK Water Features, the pump failed a few times and was told to clean it. It then failed completely a week out of the warranty period and I was told to buy a replacement pump with no offer of goodwill or anything else. I wouldn't buy from this company again
9 juni 2023
Review zonder uitnodiging
Antwoord van UK Water Features
Hi Paul, we're sorry you feel this way. The issues you originally reported with the pump happened very soon after your purchase and were easily resolved through the usual troubleshooting. As far as we are aware, the pump has been running without problem for the past year.
Unfortunately as we explained in our email, all warranties do have to have a cut off point. It's really unfortunate that your item has developed a further issue outside the warranty period. Unfortunately we're not able to send free of charge replacement parts indefinitely, but we have offered a suggestion of a possible alternative pump you could purchase which may get your water feature up and running again.
We hope you manage to resolve things.
Best wishes
Joanne
UK Waterfeatures
Difficult to get delivery detail
We had to chase delivery several times to get delivery details and had to contact Global , the head office to find out . Delivery company did not contact us to make sure we were in although they did leave it in a good place .
Although we were happy with the overall quality the black putty to seal in the hose did not work effectively.
26 juli 2023
Antwoord van UK Water Features
Hi Francis, we're so sorry to hear that you have had a bad experience. If you need further assistance with any of these issues please don't hesitate to contact our customer care team, we will be happy to help.
Kind regards
Joanne
UK Waterfeatures
Prompt delivery.
26 juli 2023
Antwoord van UK Water Features
We're delighted to hear your order arrived on schedule, we hope you will be happy with your purchase. Thanks for your order and review.
Best wishes
Joanne
UK Waterfeatures
Delivery comucation was excellent and…
Delivery comucation was excellent and was delivered on time and good after sales service.
26 juli 2023
Antwoord van UK Water Features
Hi, thanks for your review and kind comments, we really appreciate this.
Best wishes
Joanne
UK Waterfeatures
Water feature review
Great choice of water features on the website. Paid and delivered within a few days. Item came well packed, looked the same as photos. Description was perfect
24 juli 2023
Antwoord van UK Water Features
That's all really good to hear Susan, thank you for your lovely feedback and 5* review, this means a lot to us.
Best wishes
Joanne
UK Waterfeatures
Brilliant quality at great price
Brilliant quality at great price. I ordered the wrong size pond (my mistake) and company response helpful and prompt. Thank you
23 juli 2023
Antwoord van UK Water Features
Hi, thanks for taking the time to leave a review, your feedback is really important to us. We're glad to have been of assistance.
Best wishes
Joanne
UK Waterfeatures
Perfect replacement.
Received later than expected due to supply issues.
I wasn't sure if the pump would be compatible with the transformer but it was perfect. The cable length was just right and so was the offshoot light. Looks great in the water feature.
23 juli 2023
Antwoord van UK Water Features
Hi Stephen, thanks for your patience with the delivery issue, we really appreciate this. We're delighted to hear that you are happy with your purchase and with the service we provided.
Best wishes
Joanne
UK Waterfeatures
Excellent service
23 juli 2023
Antwoord van UK Water Features
Hello Stephen,
Thank you for taking the time to leave a 5 star review and you were happy with the service you received.
Many thanks
Becky
UK Water Features
Looks good, just what I wanted
Looks good, larger then I expected . Arrived promptly Easy to set up, works well just what I wanted
23 juli 2023
Antwoord van UK Water Features
Hi Gill,
Thank you for taking the time to leave a review. We are so glad to hear how happy you are with your feature.
Many thanks
Becky
UK Water Features
Antwoord van UK Water Features
Hi Dennis,
Thank you for leaving a review we are delighted to hear how happy you was with the products we have.
Many thanks
Becky
UK Water Features
Ordering gadget was straightforward.
23 juli 2023
Antwoord van UK Water Features
Hi Phillip,
Thank you for taking the time to leave a review. We are happy you found the ordering easy.
Many thanks
Becky
UK Water Features
Delivery late no emails to keep me up…
Delivery late no emails to keep me up to date I had to email the company re my item very poor.
23 juli 2023
Antwoord van UK Water Features
Hi Bonnita,
Thank you for taking the time to leave a review. We really appreciate your feedback regarding your order.
Many thanks
Becky
UK Water Features
still waiting to get this working
The actual water feature looks nice....if only I could get it to work. To begin with I could not understand how to fit, the written instructions were poor. Live chat was not available to start with but I eventually got through to someone who helped me. The fitting is quite simple and it wouldn't take much effort to write clear instructions. Once fitted it did not work properly and I was advised the pump was at fault. New pump sent through-but this is a different model, 0 instructions and I've no idea what to do with it's extra cable. Again no live chat. Disappointed and fed up with the whole thing
28 juli 2023
Review zonder uitnodiging
Antwoord van UK Water Features
Hi, thanks for your review. We're sorry you have been experiencing problems with setting up your water feature and that you found the manufacturer's instructions to be unhelpful. If you would like to get back in touch with our customer care team we will be happy to work with you until this issue is resolved.
Our live chat facility is available depending on current resources and only during office hours. Unfortunately, if all advisers are busy we won't be able to respond, but in these cases your message will be converted to an email and we will get back to you as quickly as possible, this is usually within 24 hours.
Many thanks
Joanne
UK Waterfeatures
Water fountain
Delivered on time easy to assemble got to say this is my second water feature but this is by far better than my last 1 I love it
12 juli 2023
Antwoord van UK Water Features
Hi Deb, thanks for your review, we're delighted to hear you are happy with your water feature.
Best wishes
Joanne
UK Waterfeatures
had ordered the wrong wf from another…
I had ordered the wrong wf from another site for a birthday present, mistakingly I ordered wychwood falls smart solar instead of the hybrid version with the battery back up. Not realising my mistake until the present was opened, hence that's why I saw it on your site. Excellent, fast delivery,great service, thankyou, looks fabulous next to the one that only works when it's sunny.
12 juli 2023
Antwoord van UK Water Features
Hi Julie, we're pleased to hear we had just the feature you were looking for and that you are happy with your purchase. We hope you enjoy your new water feature.
Kind regards
Joanne
UK Waterfeatures
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.