Scam! Unfortunately I cannot give it a lower review, ordered some led numbers and the product that turned up was nothing like what they had advertised, would not process a refund until I returned the... Toon meer
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I ordered a product and immediately said my credit card was denied. Directly after that, my bank sent out a fraud alert. Only time I had used my card, so it came directly from Umbra. What a scam.... Toon meer
It is scam site. The item I ordered from this company did nothing what it was advertised, they were only willing to refund it if it was returned. Cost of tracked return item worked out more then the... Toon meer
We ordered a photo frame, but received another product. Contact with customer service wasn't very easy because of the different contact adresses, but when you reach them... they solve the problem not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Contactgegevens
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2,0
Slecht
806 reviews
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I never even received the item
15 april 2022
Antwoord van Umbra
Hello Inia, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
An excellent to place an order
11 april 2022
No delivery of item and no follow up!
I ordered a new item and very excited to receive it. I received notification that it had been shipped. Yet 3 weeks later, I had not yet received. I contacted Fedex who stated they had not received item from Umbra.
I called Umbra and they said they would reship the item immediately, and email me a new confirmation. That was a week ago, and I have not received any update or confirmation. VERY DISAPPOINTING!!! I hope I will get some positive notification this week!
10 april 2022
Antwoord van Umbra
Hello Theresa, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
This looks like a terrific product but…
This looks like a terrific product but shipping seems to be taking forever, much longer than other companies Ive dealt with. Hopefully it will be worth the wait! I like the size and features like the mirror and small shelf,
3 april 2022
All I did was order but it was clearly…
All I did was order but it was clearly explained and quick
1 april 2022
The site was easy to navigate
The site was easy to navigate. Quick to place order and check out.
I will write a review on the product when I receive it and have a chance to use it.
thanks you
Donna Jones
31 maart 2022
I ordered 5 days ago and I have yet to…
I ordered 5 days ago and I have yet to recieve a shipping notification.
31 maart 2022
Antwoord van Umbra
Hello Sarah, thank you for your feedback. We do apologize for the inconvenience. We do see that your order has been delivered. If you are still having trouble, please contact our customer service team. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
I got just what I wanted
I got just what I wanted, the quantity I wanted, with a very user friendly website!
Happy Camper!
:)
31 maart 2022
Excellent products!!
30 maart 2022
Beautifully organized and very…
Beautifully organized and very functional website. The product offerings, pictures and detail information are very complete and organized. Umbra has turned the product purchasing process into a pleasure.
30 maart 2022
Great customer service!!
I had an issue trying to order a new item so I called the company. I was told since it was new it wasn’t in stock yet. But she contacted another person & made it possible very quickly for me to do a preorder & I was able to complete my order & use my coupon before it expired. She was very helpful & cheerful while doing so. One of the best customer service experience I’ve had in a long time!!!
29 maart 2022
You have a nice website…
You have a nice website with good deals. Thank you for all your help. Love your unique and innovative products.
29 maart 2022
I love your products
I love your products. I am a collage artist and use your picture frames because they allow light to shine through my pieces. I use very translucent papers and your frames enhance my work. I appreciate the design and uniqueness them as well as the variety.
28 maart 2022
I was trying to find something that…
I was trying to find something that would allow me not to have to use window treatments!
This is PERFECT and looking forward to using in my new home ♥️
28 maart 2022
It was easy to place my order and hope…
It was easy to place my order and hope I like it when it comes which I hope will be soon as I need to get these drapes up. Thanks
28 maart 2022
So far good experience.
So far good experience.
Looking forward to receiving my room divider. Anticipating a good review.
Cathy
27 maart 2022
Easy as 3 clicks!
Out of stock everywhere else. Finding and buying was easy. Thanks for accepting Apple Pay.
27 maart 2022
Easy checkout without any issues
Easy checkout without any issues. Held my cart contents without constantly purging, which drives me mad on other sites.
26 maart 2022
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