Scam! Unfortunately I cannot give it a lower review, ordered some led numbers and the product that turned up was nothing like what they had advertised, would not process a refund until I returned the... Toon meer
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Lees wat reviewers zeggen
I ordered a product and immediately said my credit card was denied. Directly after that, my bank sent out a fraud alert. Only time I had used my card, so it came directly from Umbra. What a scam.... Toon meer
It is scam site. The item I ordered from this company did nothing what it was advertised, they were only willing to refund it if it was returned. Cost of tracked return item worked out more then the... Toon meer
We ordered a photo frame, but received another product. Contact with customer service wasn't very easy because of the different contact adresses, but when you reach them... they solve the problem not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Contactgegevens
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2,0
Slecht
806 reviews
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UMBRA website woes
UMBRA
Dear Sir or Madam:
I am excited to be receiving your products.
Problem 1
The website would not subtract the10% off with the code provided. I could not tell the number 1 from the lower case letter l.
Problem 2
The website promised free shipping for over a $50 purchase, but would not take it off.
Customer service human Jenell did a excellent job. She got the 10% discount for me and refunded the $8 the website would not permit us to subtract for shipping the website promised. She was extremely patient with me as I went back and forth on my phone to retrieve the information she needed. Thanks Jenell!
Sincerely,
Alice Nandihalli
23 februari 2022
Antwoord van Umbra
Hello Alice, thank you for your feedback. We do apologize for the inconvenience. We are happy to hear that our customer service team was able to provide assistance. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
I have used and loved Umbra products…
I have used and loved Umbra products for years, but this was the very first time I ordered a product via the Umbra web site. It is as beautifully designed and as easy to use as its products!
21 februari 2022
Easy and fast checkout!
21 februari 2022
quick and easy website
20 februari 2022
Thanks for the great products and the…
Thanks for the great products and the discount!
19 februari 2022
Ordered a third one to go with a pair I…
Ordered a third magnetic metal bulletboard to go with a pair I already have. Ordering was easy to complete and quick.
17 februari 2022
Great product
Great product, easy to order, easy to install, well packaged, good quality.
16 februari 2022
Love the product
Love the product. You said you'd notify me when it was back in stock and you did.
Thank you.
16 februari 2022
So far so good
So far so good. Searching and finding what I was looking for was relatively easy. And check out was a breeze. The price was very reasonable so I am hoping that the quality works for what I’m looking for.
13 februari 2022
tax should be applied after the discount
11 februari 2022
Great to organize pots and pans in drawers
Upgraded to drawers for pots and pans in my new kitchen so bought these to organize them.
Pegs are great for keeping everything in place!
11 februari 2022
My shopping experience on Umbra has…
My shopping experience on Umbra has been exceptionally smooth and super easy to check out.
10 februari 2022
fast response time andvefficient.
10 februari 2022
There were technical difficulties when…
There were technical difficulties when looking at the curtain rods.
10 februari 2022
Antwoord van Umbra
Hello Ting, thank you for your feedback. Can you please provide more details so we can look into the technical difficulties you have experienced?
Sincerely,
Lorenzo
Navigation
Every time I clicked on wall hooks it took me to a different section and then froze. But I love the products!
8 februari 2022
Antwoord van Umbra
Hello KS, thank you for your feedback. We tried to recreate your experience but found the Wall Hooks tab working as normal. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
At the start of my shopping there was…
At the start of my shopping there was an intrusive request for my email and text number. The bait was a 10% discount, so I took the bait. But after all of that I received no email or text and no discount at check out. I completed my order, paying full price without the discount.
It's now a half hour later, I being intruded upon with a review request, and I still haven't received any other communication. Why intrude and trifle with me if I don't get the discount?
7 februari 2022
Antwoord van Umbra
Hello Bruce, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
It was very easy to order
It was very easy to order. Umbra sent me a notice when the item was back in stock and I ordered it!
5 februari 2022
great website to use and navigate
The website was very easy to navigate. The description of the products was very defined and color options were easy to use. The way the products are displayed is excellent as is the side pictures showing their use. check out is easy and efficient. the umbra website really a pleasure to buy from.
3 februari 2022
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