Scam! Unfortunately I cannot give it a lower review, ordered some led numbers and the product that turned up was nothing like what they had advertised, would not process a refund until I returned the... Toon meer
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I ordered a product and immediately said my credit card was denied. Directly after that, my bank sent out a fraud alert. Only time I had used my card, so it came directly from Umbra. What a scam.... Toon meer
It is scam site. The item I ordered from this company did nothing what it was advertised, they were only willing to refund it if it was returned. Cost of tracked return item worked out more then the... Toon meer
We ordered a photo frame, but received another product. Contact with customer service wasn't very easy because of the different contact adresses, but when you reach them... they solve the problem not... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Contactgegevens
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2,0
Slecht
806 reviews
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Site did not acknowledge the discount…
Site did not acknowledge the discount code I was given....will not order again.
7 januari 2022
Easy to find what I was looking for!
Easy to find what I was looking for. Product in stock and ready to ship.
Fast and simple order process and check out!
6 januari 2022
So I placed this order on the 31st of…
So I placed this order on the 31st of Dec. Still no shipment info or stating it even shipped?
6 januari 2022
Antwoord van Umbra
Hello Charles, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Misleading
Dont rope me in by making it seem like I’d get 10 percent off by providing my email address and then demand my cel phone number to actually get it!
5 januari 2022
Nice products
I was able to place an order for one of the products that will blend with my decor. Unfortunately my number one priority has been discontinued, and thanks to your staff assistance, I placed the order for a product in stock. Many thanks. Very professional.
4 januari 2022
Easy to navigate website with products…
Easy to navigate website with products that seem functional and elegant. A few products are out of stock, but looking forward to when they are back in stock!
1 januari 2022
Lack of shipping info
Website hard to navigate. No estimated shipping times. Also, I felt tricked by the way shipping methods were conveyed. If another manufacturer had this style I would have ordered from them because of these reasons.
31 december 2021
Antwoord van Umbra
Hello John, thank you for your feedback regarding your experience. When it comes to shipping, most orders ship within 1-2 business days and your item should arrive in 7 to 11 business days. Note that we do not ship to PO boxes. You will receive an order confirmation after you place your order and a shipping notification with tracking information once your order has shipped. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
So glad I found your site!
So glad I found your site!! You had exactly what I was looking for!!!👍
31 december 2021
Antwoord van Umbra
Hello Robert, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
love these rods
29 december 2021
Beautiful products at great prices
Beautiful products at great prices. I have never had a bad experience with Umbra.
28 december 2021
I was attempting to buy an item under…
I was attempting to buy an item under the BOGO sale and the website was charging me for the 2nd free item. I then received an email from support that gave me a link to a corrected order summary. If that had not happened, I would not have completed the purchase.
27 december 2021
Love the coat and towel hooks
Love the coat and towel hooks, have purchased several times. Stylish and very well made!
25 december 2021
You have ExpressCheck out with Apple…
You have ExpressCheck out with Apple Pay and PayPal however when you go the longer route to change information those options to pay are not available again only Visa MasterCard American Express blah blah blah blah blah it’s still should be an option after you put the address is it for shipping and billing
22 december 2021
Very easy to complete application.
21 december 2021
Simple designs, clever function and great value!
The simple, elegant designs of Umbra's storage items for jewelry and cosmetics are quite appealing to me because of my affinity for the perfect marriage of form and function. The cleverly designed boxes and racks allow me to organize the clutter of cosmetics and jewelry on the bathroom vanity. The GLAM Cosmetic organizer is perfect for all the little jars and bottles. My everyday jewelry is now easily accessible and neatly displayed on the TRIGEM Bracelet and Earring Bar. I've purchased several of these as gifts for friends this Christmas. The simple designs are aesthetically pleasing, cleverly designed and bring me joy!
20 december 2021
Havent tried out but ordering good
19 december 2021
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