Universal Medical ID Reviews 

Love the id bracelet but only 4 stars because the little charm was not put on it and now it’s cost me £40 to get it put on

Honest and trust worthy ,I am to do business with them again, when the time is right.

Do not buy from this Company. Bracelet did not arrive, asked for a refund, never came. Emailed twice more to eventually be told they only process refunds on a Friday!!! Today is Tuesday!! It would then take 5 days to process. Not good enough, appalling Customer Service and Business Practice

My chain was great. Just what I needed. However my husband’s chain has still not been sorted. We ordered both at the beginning of January. My husband’s chain was 2” too short. I emailed the company and the reply said that the chain was 2” shorter than I had ordered but that it was the wrong chain. I checked and it was a different chain. They said that “on this occasion” they would send one that was the correct size. We are now at the beginning of February and it still has not been received. I would definitely NOT use this company again as every time I have contacted them I get “fobbed off”!
The replacement chain has now arrived on the 6th February!

Engraving on medical tag disappeared after about 3-4 months. UM did agree to re-engrave but again it has disappeared after about 4 months. So I'm left with a bracelet and tag which I bought for medical emergency but this is futile now without the information on the tag. The bracelet and tag are not that pretty to wear as jewellery. So what to do next?

Very poor, broke after 5 days and despite signing them for receipt of the bangle over 3 weeks ago still telling me to wait for a refund. Service is awful, quality awful, I would not recommend at all.

Pleased with my bracelet although a little pricey, disappointed that the engraving is silver coloured and difficult to read, posting is very slow and customer service doesn’t respond.

I paid over 80 pounds for a sterling silver classic red bracelet when it eventually arrived , after a very short time the engraving seemed to become less visible and also it seemed like there was a layer of something over the top of the engraving that was crazing cracking flaking and lifting.
And really Not good quality I had to return at my own expense registered post which was nearly 7 pounds to have it redone .
when I receive it when I received after some weeks I had someone else's bracelet the company even though I suggested if they give me an envelope paid for to return I would They did not want it back and promised to get me another bracelet out ASAP, this took some weeks or so .
After just a couple of days wear part of 1 word looks grey and dull already already making it less visible.
And this top player again appears to be lifting and crazing again which apparently is a rodium layer put over the top of the ingraving on silver items.
I would never buy from this company again and do not recommend them for these items, really long winded process and inferior quality and manufacture not a good experience have given up withv it now.
will go back to the company I had used for 40 odd years who make good quality engraved jewellery but only reason went elsewhere is the subscription and having to have medical records on their file.
Shoddy poor quality jewellery one thing particularly annoying o can't find anyway to leave feedback or my own review on their site despite there being many reviews?
Huh?!

There is no way l can get the bracelet extended after paying more than 30 pounds for it.

Someone had for back to me about the purchase, but l have mislaid the email.

Very disappointed with the company,,
I complained the engraving has worn
Out and unreadable,so l contacted
The company and sorry it’s out of
Guarantee send an email to address
Which dose not exist.
Not happy.....

Update 3/2/23. Universal Medical ID took down the "testimonial" featuring a piece of stock photo of a model. Good job, Universal Medical ID.

I am a developer for companies, and have worked with other medical ID organizations. I did research on their website.
The first "testimonial," is from Meridith T. This is a stock photo and the story is fictitious based on this. Here is the research:

On their website, she is "Meredith T" giving a testimonial
Meredith T March 12, 2019

Over here, her name is "Christina, HR manager"
Involve 365

Here she is again, and her name is "Edlin"
Here she is an Assistant HR Manager at a food processing facility
Connected Staffing

And here, at Dr Kathy DMD, she is "Veronica," providing a testimonial
"Office was soothing and efficiently run…a definite two thumbs up!!
Veronica"

Over here at SeriouslyHappy on their Coaching page, her name is "Wendy." She's getting "Happy Coaching" with a success story: "Wendy felt burnt out. She had too many awesome ideas, a bit of shiny-object syndrome..."

She became Shelly, an Accounts Receivable Specialist over here at ThreeMedAndATGruck
"Shelly is the one who prepares all of our invoices for our customers..."

She Lee Ann Hilbolt on the Life Engineering website giving another testimonial.

Somehow, her identity changed to "Meryl" here at Opportunty Business Loans on the About Us page, giving a testimonial:
"“I couldn’t believe how easy it was to find the right place for a loan. We needed additional financing for inventory..."

And here is her picture under "Real Estate Professionals" with the caption "Our experience in real estate will revive your online reputation."
Neuman Paige website

She is with Axaial Dental on their "What-sets-us-apart" page.

Also with Star Smiles Family Dental

Here she is on the oneome website for Populations solutions

She also is a TTLM client here:
"TTLM helped me update my resum to land a great job"

Alliance of Democracies - The Disinformation Diaries
And she is listed as a fictional person name Truly B. Veritas with the identical picture

She is also seen on the Solid# website on the Agent Support Team

We purchased a new stainless steel ID for my dad (the one we had from another company lasted 20 years but was fading) and we’ve had it 6 months now and the lobster clasp broke. Considering all we’ve done in 6 months is stay inside it’s crazy how this happened so fast! I called the company & they were not helpful at all and said I had to bring it to a jeweller to fix it. Do not buy from this company!!!

Do not order from this organisation. Product not arrived, $205 down the drain!

Purchased a necklace on a Saturday and the site said save 50 per cent on the 2nd or 3 one. So on Sunday I turned around and ordered a bracelet and the site said I will save 30 per cent plus free engraving. When the total came up no discount at all. Sent a email on Sunday no reply. Called the company on Monday and spoke to a woman from customer service very rude individual. Would not listen to one word I had to say. Then she tells me you have to order everything at the same time. There site did not say anything about it has to be ordered at the same time. Then she tells me they don't offer free engraving. Very dishonest company nothing but a con company. People save your money find a better company.

I have spent almost a year trying to contact you (have called both UK and USA websites and sent many emails) very disappointing. My bracket broke with in a week and i have been trying to get a refund or even some acknowledgement! Nothing! The band was meant to be leather and it seemed to be fake leather (definitely not worth how much they charge) it broke within a week and ever since then i have been trying to call them. When i finally got though to the UK store (apparently Australia and the uk are the same on there website) they told me to email them, which i did - many many times. Overall would not recommend at all! Cheap product for too much money and poor service, id go somewhere else

Please do not order from this company I spoke with the owner Jordan who basically said he doesn't care about his customers because there was an issue with the bracelet because one of the words was so scrambled up you couldn't even read it. I asked if he would send me a replacement and he said no so I can tell his company does not care about his customers so I'd say take your business somewhere else.

Oh how I wish I had read these reviews first.

These bracelets are poorly and cheaply made, they look like something from Claire's accessories, a cheap something from Claire's accessories, nothing at all like what you might expect for the prices charged. It is a CON. Like many others I have wasted a lot of money. It would make a whole lot more sense to buy something you like and get it engraved at the local jewellers.

Yes, I am a verified purchaser but using my junk email address - just in case Universal Medical try to say they have no record of me.

Please please don't waste your time getting things from this site. I paid £80 for a bracelet. Recieved it were it for one day and it broke. Had to send it back recorded delivery and have been waiting to hear from the company. Finally I rang them and was told my account was on hold as they were out of stock. They are supposed to be arranging a refund. I hope they do. I wished I had read these reviews first and I would have avoided them.

FRAUD DONT BUY
PLACED. AN ORDER AND PAID
AFTER THREE MONTHS STILL WAITING
POOR. GIRL AT THE END OF PHONE KEEPS SAYING SHE WILL TALK TO “HEAD OFFICE” BUT CANNOT GIVE DETAILS
HAVE LOTS MORE TO SAY BUT ENOUGH SAID

Order was supposed to arrive on Feb 14th. After many phone calls to England and finding out it was coming from the USA where no one could tell me where my parcel was located, I finally received it yesterday 1st March. The engraving is so faint it can only be read in very good light. I ordered a gold with expanding bracelet which fits perfectly, and a stainless steel one. I wasn’t able to put on this one without the help of a carer. Why aren’t they using a regular clasp instead of a complicated one.