Was interested in a BMW car, contacted company via online form, had an initial response to online form, then no reply from specific questions asked. A few days past before i eventually had a response... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCannock Road 122, WV10 0AF Wolverhampton, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Met Daniel, who showed us round the car in question, he was straight talking and honest to deal with, which is exactly what is needed when buying a car you have saved up for over a long ti... Toon meer
Bedrijf heeft geantwoord
I visited V12 Sports and Classics Wolverhampton without an appointment, which initially made me unsure how things would go. Despite this, I was offered good advice and found the process straightforw... Toon meer
Bedrijf heeft geantwoord
Car good & sales lady Rahaf was very friendly & didn't rush or pressure us. Obviously they have various add-on products to sell you. I felt the warranty from past experience was over priced for limit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contactgegevens
Cannock Road 122, WV10 0AF, Wolverhampton, England, Verenigd Koninkrijk
3,6
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Slow to respond to queries….
Was interested in a BMW car, contacted company via online form, had an initial response to online form, then no reply from specific questions asked. A few days past before i eventually had a response and excuse for delay, however car had been sold during that time. I realise a deposit can reserve a car, but I’m reluctant to do that without basic questions being answered. My car search and cash continues elsewhere…….!
15 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
We’re sorry to hear about your experience and completely understand your frustration. We appreciate that you wanted your questions answered before committing to a deposit, and we regret that the delay meant the BMW was sold in the meantime. We’ll take your feedback on board and review how we handle online enquiries to improve our response times. We wish you all the best with your search and hope we can have the opportunity to assist you in the future.
We arrived at v12 sports and classics…
We arrived at v12 sports and classics having done a 2hr trip, we had done a online part ex on there site which when there was no where near the same figure but had already shown my daughter the car and she had fell in love with it. Had a test drive all good, I noticed it had different make tyres on front which isn't good as you should always change both if a problem. Bought car which we thought was a good price but not really as I had forgot about the £300 deposit i paid to reserve car my fault i know but so did they so this was lost on the part exchange. On driving car home the service fault came on 40 odd days late so there cars are not serviced. We have now had a service which isn't cheap at are local mercedes dealer and they found a cut on the inside of front tyre which had gone through the wire. New tyres on front needed. In hindsight was this car a bargain absolutely not anymore I honestly would have been better off buying from a main dealer.
5 augustus 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel disappointed with your experience.
Regarding the £300 reservation deposit, we acknowledge this was missed when the part-exchange figures were discussed by both parties. We are currently looking into this with a view to reimbursing the £300 deposit to you.
Our vehicles are competitively priced according to their individual condition, history and servicing, and service intervals can vary between manufacturers and vehicles. The service warning appearing after purchase does not mean the vehicle was not appropriately prepared at the time of sale.
Thank you for your feedback, and we hope your daughter continues to enjoy the vehicle.
They are very professional people and…
They are very professional people and friendly l would recommend them to all my friends
12 augustus 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you so much for your kind words and recommendation! We’re delighted to hear that you found the team professional and friendly. We really appreciate you taking the time to share your experience, and we hope to see you again in the future!
This is the second car I’ve purchased…
This is the second car I’ve purchased from V12 Sports and Classics Wolverhampton. The process was clear and straightforward, and Sarda was very helpful on both occasions.
16 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for choosing V12 Sports and Classics Wolverhampton for a second time! We’re delighted to hear that you found the process clear and straightforward on both occasions. It’s fantastic to know that Sarda was so helpful throughout your experiences. We really appreciate your continued loyalty and hope you enjoy your new car!
Car purchase
Met Daniel, who showed us round the car in question, he was straight talking and honest to deal with, which is exactly what is needed when buying a car you have saved up for over a long time.
There were a few points to talk about and with a check in with his manager a deal was done.
No additional charges or additions, which was refreshing.
Company A+++
Daniel A++++
Absolutely fantastic service and experience, which made buying a car a pleasure, credit to Daniel on this.
We will be certainly looking at their stock when I renew again.
Thanks again
Matt & Jess
15 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you so much, Matt and Jess, for your fantastic and detailed feedback! We’re delighted to hear that Daniel provided you with the honest, straightforward service you were looking for and made the whole experience of buying your car such a pleasure.
It’s great to hear that everything was handled clearly and that you felt comfortable throughout the process. We’ll be sure to pass your kind words and A++++ rating on to Daniel — he’ll be thrilled to know he made such a positive impression.
Thank you for choosing V12 Sports and Classics, and we look forward to welcoming you back when you’re ready for your next car. Enjoy your new vehicle!
Jess was really helpful and overall a…
Jess was really helpful and overall a great experience.
15 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for your lovely feedback! We’re delighted to hear that Jess was so helpful and that you had a great overall experience. We’ll be sure to pass your kind words on to her. Enjoy your new car!
Extremely disappointing after-sales service – promises made but not kept
My husband purchased a Range Rover Velar from the Wolverhampton branch on 10th July. At the point of sale, we were specifically told that the passenger-side electric wing mirror was not working. We agreed to purchase the vehicle on the understanding that the fault would be repaired when we returned to have the GardX treatment completed.
Unfortunately, what should have been a straightforward repair has turned into an extremely frustrating experience.
We were promised that the branch manager would personally contact us the following week. No call came and I had to repeatedly chase the branch before eventually getting the vehicle booked in.
We then travelled over an hour back to Wolverhampton and spent around four hours at the dealership. The GardX was completed and they attempted to replace the wing mirror, but we were then told the replacement mirror didn’t solve the problem and would have to be returned because it was expensive.
We were subsequently promised that the vehicle would be collected from my husband’s workplace the following week, taken to an auto electrician, repaired and returned to him.
Again, nobody contacted us.
I eventually contacted Aftercare myself, who appeared to know nothing about what had been arranged.
Since then, at their request, we have taken the vehicle to a local garage for a diagnostic test. Around 10 historic faults were cleared, which the garage believed were associated with the vehicle previously having a flat battery, but this still hasn’t resolved the wing-mirror problem.
We are now being told to take the vehicle to a Range Rover main dealer for another diagnostic because they have the appropriate expertise. Why were we not advised to do this from the beginning?
What concerns me most is that this was a known fault when the vehicle was sold to us. We didn’t discover it weeks later. The dealership knew about it, told us about it and assured us that they would repair it.
Instead, we have spent our time travelling backwards and forwards, making phone calls, chasing promised callbacks and arranging diagnostic appointments for a fault that existed when the vehicle was purchased.
My husband is also expected to continue driving a vehicle with a passenger-side mirror that he cannot properly adjust, which we are understandably uncomfortable with.
I am particularly disappointed with the management of the Wolverhampton branch. There have been plenty of promises but very little follow-through.
Over-promising and seriously under-delivering.
We purchased what should have been a lovely vehicle and should have been enjoying it. Instead, less than two weeks into ownership, we are already making a formal complaint and trying to get the dealership to take responsibility for a fault they knew about from day one.
I sincerely hope someone now takes ownership of this situation and gets the vehicle repaired properly without us having to continue chasing.
14 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the difficulties you have experienced following your purchase of the Range Rover Velar.
We completely understand your frustration, particularly as the wing-mirror fault was identified and discussed at the point of sale and you were assured that it would be resolved. We also apologise for the delays, missed communication and the fact that you have had to repeatedly chase updates and make additional journeys to have the issue addressed.
We appreciate that this is not the level of service you should expect, especially when you purchased the vehicle in good faith and were expecting the agreed repair to be completed. We are also sorry that previous attempts to resolve the issue have been unsuccessful.
We would like to ensure this is properly reviewed and that someone takes ownership of the matter through to resolution. We are looking into this with the relevant team and look into the outstanding repair and £99 refund.
We apologise again for the inconvenience caused and appreciate your patience while we work to get this resolved.
Brilliant.
V12 sports and classic is a great company with really nice staff that would work around your needs, I had a good experience purchasing my new vehicle from there.
7 augustus 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with the team and that we could work around your needs. We hope you enjoy your new vehicle and really appreciate your recommendation! 🚗😊
stuff at V 12 are very helpful very…
The stuff at V 12 are very helpful very welcoming lovely reception area it was a nice experience very happy with the car 10 out of 10
7 augustus 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for your fantastic feedback! We’re delighted to hear that you found the team helpful and welcoming and that you had such a positive experience with us. It’s great to know you’re happy with your car, and we really appreciate your 10/10 rating!
Very friendly
Very friendly didn’t feel pressured around good experience would recommend
8 augustus 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for your kind feedback! We’re really pleased to hear you had a friendly and enjoyable experience without feeling pressured. We really appreciate your recommendation and hope to see you again in the future.
The vehicle was exactly as described in…
The vehicle was exactly as described in the ad and we were extremely pleased with the technical knowledge and customer service that rich gave to us throughout and after the transaction. I would highly recommend V12 sports and classics Wolverhampton. we will definitely be using them again without hesitation.
8 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you so much for your fantastic review! We’re delighted to hear that you were extremely pleased with the vehicle and the service you received from Rich throughout and after your purchase.
It’s great to know that his technical knowledge and customer service made your experience a positive one. We really appreciate your recommendation and your kind words about the team at V12 Sports and Classics Wolverhampton.
We look forward to welcoming you back again in the future. Thank you for choosing V12 Sports and Classics!
I have brought from V12 before
I have brought from V12 before, all was explained exceptionally well, they took the time to explain all the options, the first car I brought that’s why I went back for my next car
Car are good quality and value for money, and drive away same day
Thank you
2 augustus 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you so much for your continued support and for choosing V12 for your second car! 😊
We’re absolutely delighted to hear that your first experience with us was positive enough to bring you back for your next purchase. It’s great to know that our team took the time to explain all the options clearly and that you’ve found our cars to be great quality and value for money.
We really appreciate your loyalty and trust in V12. Thank you again for your kind words, and we hope you enjoy your new car! 🚗🙌
Took my money, then hid behind policy fine print — twisted their own definitions to refuse a valid claim
I purchased a 2-year Gold warranty through this company in March 2025. Just 17 months later, the front suspension arm failed. An independent inspection confirmed EXCESSIVE wear — meaning the part wore out prematurely.
Here is what they did:
❌ Claimed it was "wear and tear" — yet their OWN policy defines "worn out" as reaching the END of normal working life. A suspension arm does NOT reach end of life at 77,369 miles. Their own inspector confirmed it was excessively worn — meaning it failed PREMATURELY. That is a DEFECT, not wear.
❌ Excluded the part from coverage — listing only shock absorbers and springs under suspension. Lateral arms are major structural safety components essential to steering — yet conveniently omitted from their covered list. They sell a "Gold" plan that simply doesn't cover the parts that actually fail.
❌ Ignored my statutory rights — their own policy explicitly states: "Nothing in this agreement affects your statutory rights." Yet they refused to acknowledge the Consumer Rights Act 2015, which requires goods to be durable and fit for purpose. A part failing in 17 months is NOT reasonable durability.
❌ Passed the buck — say it's the dealer's responsibility. The dealer says it's the warranty. Meanwhile, I paid for 2 years of peace of mind and got ZERO protection.
Summary: They happily took my premium. When a part fails well within the warranty period, they:
• Redefine words to suit themselves
• Hide behind exclusions buried in fine print
• Refuse to honour basic durability standards
Do NOT buy a warranty from this company. They will find ANY excuse to reject your claim. Unfair, unprofessional, and completely lacking in integrity.
7 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for taking the time to provide such detailed feedback. We are sorry to hear that you are unhappy with the outcome of your warranty claim and appreciate how frustrating it can be when a claim does not result in the outcome you were expecting.
Warranty claims are assessed in accordance with the terms, conditions and exclusions of the policy, and individual claims can depend on the specific cause of the failure and the components involved.
We would, however, be very happy to review your concerns further, We would encourage you to contact our customer service team directly with your claim details so that this can be investigated further.
We are sorry that you feel let down by your experience. We take feedback regarding our warranty products and claims process seriously and will ensure your comments are passed to the relevant team.
I visited V12 Sports and Classics…
I visited V12 Sports and Classics Wolverhampton to sort out finance for a car. Everything was explained clearly, and the process felt straightforward. There was no sense of being rushed at all.
6 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for sharing your experience. We're pleased to hear that your visit to V12 Sports & Classics Wolverhampton went so well. It's great to know that the finance process was explained clearly, felt straightforward, and that you never felt rushed. We appreciate your feedback and look forward to welcoming you again in the future.
I visited V12 Sports and Classics…
I visited V12 Sports and Classics Wolverhampton without an appointment, which initially made me unsure how things would go. Despite this, I was offered good advice and found the process straightforward. They didn’t try to push anything extra, which I appreciated.
Thanks again to Sarda for helping with my wife’s new Mercedes.
2 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for taking the time to share your experience. We're delighted to hear that, despite visiting without an appointment, the team at V12 Sports and Classics Wolverhampton were able to provide helpful advice and make the process straightforward for you.
We always aim to make our customers feel comfortable and supported throughout their purchase, so it's great to hear you appreciated our no-pressure approach. We'll be sure to pass your thanks on to Sarda for helping with your wife's new Mercedes.
We hope she enjoys the new car and thank you for choosing V12!
Car good & Rahaf didn't rush us
Car good & sales lady Rahaf was very friendly & didn't rush or pressure us.
Obviously they have various add-on products to sell you. I felt the warranty from past experience was over priced for limited cover so have now bought my own for a lot less & much higher claim level.
31 juli 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for taking the time to leave us a review. We're delighted to hear you were happy with your vehicle and that Rahaf made you feel comfortable throughout the process with her friendly, no-pressure approach.
We appreciate your comments regarding the warranty. While it's certainly possible to find a warranty at a lower price, a cheaper warranty doesn't always provide the same level of protection. Our warranties are designed to cover the major mechanical and electrical components that are most likely to require attention during ownership, giving our customers added peace of mind. We do, however, respect your decision and hope your chosen cover serves you well.
We wish you many happy miles in your new car and thank you for choosing V12.
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for your kind words! We're pleased to hear that you found our team ready and willing to help throughout your experience.
We appreciate your feedback and hope you enjoy your new car. Thank you for choosing V12!
The whole experience was great from…
The whole experience was great from start to finish staff friendly gave great service
25 juli 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Hi, thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience from start to finish and that our team provided friendly, helpful service throughout.
We really appreciate your kind words and hope you enjoy your new car. We look forward to welcoming you again in the future!
Friendly, knowledgeable, good value
Friendly, knowledgeable, not pushy staff, really good price and good comms
22 juli 2026
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for your great feedback. We're delighted to hear that you found our team friendly, knowledgeable, and helpful throughout the process.
It's fantastic to know that you appreciated the communication, value for money, and the no-pressure approach from our team. We aim to make buying a vehicle as straightforward and enjoyable as possible.
Thank you for choosing us, and we hope you enjoy your new vehicle!
Deontae gave great service…
Deontae gave great service and balanced advice throughout the process. Very pleasant buying experience.
24 juli 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Wolverhampton
Thank you for your lovely feedback! We’re pleased to hear that Deontae provided great service and balanced advice throughout your car-buying journey. It’s fantastic to know you had such a pleasant experience, and we’ll be sure to share your kind words with him. We appreciate your support and hope you enjoy your new car!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.