Very pleasant customer focused experience when buying car for my wife yesterday. Simon, Leah and Mia whom we dealt excelled they were all friendly, polite, professional and smartly attired. A numb... Toon meer
Locatie
Wijzig locatieRetford Road, S80 2QD Worksop, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Paid a deposit of £99 to reserve car at Worksop Arranged to view and collect car 2 days later on arrival we viewed & test drove car very good Went into the showroom to complete purchase then sa... Toon meer
Bedrijf heeft geantwoord
The staff at V12 Sports and Classic Vehicles were polite and knowledgable about their cars and after sales care. They explained various stages of the process in a way I understood.
Bedrijf heeft geantwoord
Amazing experience. Everyone was nice and polite and helpful. Test drive was long enough to experience how is car driving. Especially big thanks to Mia and Dean with all process.
Bedrijfsgegevens
Geschreven door het bedrijf
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contactgegevens
Retford Road, S80 2QD, Worksop, England, Verenigd Koninkrijk
4,0
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer Focused staff throughout
Very pleasant customer focused experience when buying car for my wife yesterday.
Simon, Leah and Mia whom we dealt excelled they were all friendly, polite, professional and smartly attired.
A number of other staff who we did not deal with also acknowledged our presence with a smile or hello.
Simon also went to collect another vehicle from a nearby site to look at as we were intial unsure there was no trouble doing this.
All in all a positive buying experience.
28 augustus 2026
Amazing experience
Amazing experience. Everyone was nice and polite and helpful. Test drive was long enough to experience how is car driving. Especially big thanks to Mia and Dean with all process.
27 augustus 2026
Review zonder uitnodiging
Great car experience
The staff at V12 Sports and Classic Vehicles were polite and knowledgable about their cars and after sales care. They explained various stages of the process in a way I understood.
9 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you for your lovely feedback! We’re delighted to hear that you found our team polite, knowledgeable and helpful throughout your experience with us.
It’s great to know that the team took the time to explain each stage of the process clearly and made sure you understood everything, including the aftersales care.
We really appreciate you choosing V12 Sports and Classics and taking the time to share your experience. We hope you enjoy your new car! 🚗😊
After sales is very poor
Overall, this was a disappointing experience, mainly due to the poor aftersales service.
During the purchase process, nothing seemed too much trouble. I raised a couple of issues with the vehicle and was assured they would be resolved without any problem. Based on those assurances, I went ahead with the purchase.
A few days later, after having to chase for an update myself, I received a call regarding the agreed repairs. I was offered a single appointment date which I could not attend because I was working away at the time. I asked whether there were any alternative dates available and was very flexible in trying to find a solution that would work for everyone. Unfortunately, I was effectively given a "take it or leave it" option, with no willingness to accommodate an alternative appointment.
What frustrated me most was that the salesperson, the same person who had initially assured me that the issues would be sorted without any difficulty, seemed unwilling to help and took a dismissive approach when I requested alternative arrangements. It got to the point where I had to email the company and remind them of their legal obligations before an alternative appointment was finally offered.
When the appointment eventually arrived, it had been double-booked, leaving me waiting around while staff tried to work out why I was there. The issues were ultimately dealt with, but the process involved an unnecessary amount of hassle and poor communication.
While i am happy with the vehicle, the aftersales service fell well below expectations and left me with a disappointing overall impression of the dealership.
21 juli 2026
Antwoord van V12 Sports And Classics - Worksop
Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that you’re happy with the vehicle itself, but we’re genuinely sorry that your aftersales experience fell short of the standard we aim to provide.
We understand your frustration regarding the communication, appointment arrangements and the difficulties you experienced when trying to find an alternative date. We also acknowledge that having your eventual appointment double-booked would have added further frustration to an already disappointing experience.
While we’re glad that the issues with the vehicle were ultimately resolved, we appreciate that the process should have been much smoother. Thank you again for your honest feedback, and please accept our apologies for the inconvenience and frustration caused.
Excellent service and good…
Excellent service and good communication from Vish & Dean. Very pleased with the car and the sales. Loved the fact that they talk you through the whole history and the optional extras.
23 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you for your fantastic feedback! We’re delighted to hear that you received excellent service and communication from Vish and Dean.
It’s great to know you’re pleased with your new car and found the explanation of its history and optional extras helpful. We’ll be sure to pass your kind comments on to the team.
Thank you for choosing V12 Sports & Classics, and we hope you enjoy your new car!
Great service today from Abi and Mia…
Great service today from Abi and Mia thank you for your help.
22 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you for your lovely feedback! We’re delighted to hear that Abi and Mia provided you with great service and were able to help you today.
We’ll be sure to pass your kind comments on to them. Thank you for choosing V12 Sports & Classics, and we hope to see you again in the future!
Sharp paractices & dangerous cracked tyres
Paid a deposit of £99 to reserve car at Worksop
Arranged to view and collect car 2 days later on arrival we viewed & test drove car very good
Went into the showroom to complete purchase then salesman tried to sell a package of over 1500 on top of advertised price which we did not want , he & salesmanager didn’t like but came back with another 179 they wanted us to pay ! For a 3 months warranty which you get by law , so I informed salesman & salesman manager that we will pay the advertised price or leave with our 99 deposit & not purchase
Then salesmanger said she would do a special offer for that day & sell us the car for the ADVERTISED price
How generous . After being told the car had been inspected by AA i later found the rear tyre to be cracked (since replaced at my own cost ) and told that it had an mot & was legal even though it was advised on previous MOT , which I saw after on mot cert once purchased , BEWARE OF SHARP PRACTICES
By this car dealer
10 augustus 2026
Antwoord van V12 Sports And Classics - Worksop
Thank you for your review. We’re sorry to hear that you were unhappy with your experience and appreciate you bringing your concerns to our attention.
We would, however, like to clarify the point regarding MOT advisories. An MOT advisory is not the same as an MOT failure or a legal requirement to replace the item. Advisories are recorded by the MOT tester to highlight an item that may need monitoring or attention in the future, but the vehicle can still legally pass its MOT if the item remains within the required legal limits at the time of testing.
With regard to the additional products mentioned in your review, these are optional and are not a condition of purchasing a vehicle. Our sales teams are expected to explain the products available, but we do not want customers to feel pressured into purchasing anything they do not require.
We’re sorry that you left feeling dissatisfied and would welcome the opportunity to investigate the specific vehicle and concerns you have raised.
Excellent service today
Excellent service today, Jess was extremely helpful and patient making the whole experience enjoyable and stressful, followed by Mia who was extremely friendly and helpful
20 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you so much for your lovely feedback! We’re delighted to hear that Jess was so helpful and patient, making your experience enjoyable and stress-free, and that Mia continued to provide such friendly and helpful service. We’ll be sure to pass your kind words on to them both. We really appreciate you taking the time to share your experience! 🌟
Really great service from Gernell
Really great service from Gernell, Mía, Ryan. Very pleased with my car!
20 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you so much for your wonderful feedback! We’re delighted to hear that you received great service from Gernell, Mía and Ryan, and that you’re so pleased with your new car. We’ll be sure to share your kind words with the team. Enjoy your car! 🚗😊
Dealt with Mia with all the paperwork…
Dealt with Mia with all the paperwork very professional
20 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you for your kind words! We’re delighted to hear that Mia provided such professional and helpful service with all the paperwork. We truly appreciate your feedback and look forward to helping you again in the future.
It was good but took a long time to…
It was good but took a long time to sort out and iv just found out my car tax for the car I trained in was not cancelled and I didn’t know they have all the paperwork about the other car FE16 OAP.
3 juli 2026
Antwoord van V12 Sports And Classics - Worksop
Thank you for sharing your feedback. We’re pleased to hear that your overall experience was good, although we’re sorry that the process took longer than expected. We’re also concerned to hear about the issue with the vehicle tax and appreciate you bringing this to our attention. Please contact the aftersales team directly so the team can look into the paperwork relating to FE16 OAP and help resolve this for you.
Sensible and reasonable sale.
The sale was made after discussion about various options for warranty and protection. Kelton and Ryan listened to my responses and came up with options to make the deal manageable for me and more attractive for them. Having agreed the sale I was taken through the handover with Mia who explained each stage and ensured that everything had been completed correctly before I took ownership of the vehicle.
18 augustus 2026
Antwoord van V12 Sports And Classics - Worksop
Anders, we're thrilled to hear about your positive experience at V12 Sports and Classics Worksop. It's great to know that Kelton, Ryan, and Mia were able to assist you effectively and make the process smooth and thorough. Thank you for sharing your kind feedback and the five-star rating. We hope you enjoy your new vehicle and look forward to seeing you again in the future!
Thank you Abbie and Tiea. Your both brilliant.
Myself and my wife were very pleased with how we were treated by all the staff. We were first dealt with by Abbie and then Tiea. They were both very happy and helpful with any of our questions. We couldn’t fault either of them. It was our first dealings with the company and have already told several of our friends about V12. We would definitely recommend the company to anyone.
17 augustus 2026
Antwoord van V12 Sports And Classics - Worksop
Thank you so much for your fantastic review! We’re delighted to hear that you and your wife had such a positive experience with us.
It’s lovely to hear that Abbie and Tiea were both friendly, helpful and able to answer all of your questions. We’ll be sure to pass your kind words on to them.
We really appreciate you recommending V12 to your friends, especially after it being your first experience with us. Thank you for choosing V12, and we hope you both enjoy your new car! 😊
Excellent service from Mia
Excellent service from Mia, Simon and Harry. Very professional service. I would highly recommend
18 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you for your fantastic review! We’re delighted to hear that you received excellent service from Mia, Simon and Harry. It’s great to know that their professionalism made such a positive impression.
We really appreciate your recommendation and hope to see you again in the future. Enjoy your new car! 😊
Excellent service
Excellent service, Mia, Simon and Harry were brilliant, recommended to deal with them, best service we have ever received.
18 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you for your fantastic review! We’re delighted to hear that you received excellent service from Mia, Simon and Harry. It’s great to know that their professionalism made such a positive impression.
We really appreciate your recommendation and hope to see you again in the future. Enjoy your new car! 😊
Robin was very helpful informative and…
Robin was very helpful informative and friendly. Good atmosphere in the showroom.
16 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you so much for your kind words! We’re delighted to hear that Robin was helpful, informative, and friendly, and that you enjoyed the atmosphere in our showroom. We really appreciate you taking the time to share your experience.
The staff were very nice and friendly
The staff were very nice and friendly. There were issues with expectations not met that were discussed with staff over the phone. My biggest bug bear was that we bought a car and paid in full and the staff knew we travelled over 1 hour to get there and the tank was completely empty. So I drive it away and within less than a mile I was panicking trying to google the nearest petrol station as the indicator was beeping. I don’t think a a quarter tank of fuel is too
Much to ask when you’ve just handed over £12000. Dropped the ball there on customer care.
16 augustus 2026
Antwoord van V12 Sports And Classics - Worksop
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and approachable.
With regard to the fuel level, we don’t provide fuel as part of a vehicle purchase. However, all of our sites are located close to petrol stations and rapid charging facilities, and you should have been advised of the nearest options when collecting your vehicle. That said, we would never intentionally leave a customer without sufficient fuel to reach the nearest facility.
We’re sorry for any inconvenience this may have caused and appreciate you taking the time to share your experience with us. Your feedback is important and helps us continually improve the service we provide.
Very easy to deal with
Very easy to deal with, Robin and Mia made the whole process very pleasant,highly recommended.
15 augustus 2026
Antwoord van V12 Sports And Classics - Worksop
Thank you for your fantastic feedback! We’re delighted to hear that Robin and Mia made the whole process pleasant and straightforward. We really appreciate your recommendation and hope you enjoy your new car. We wish you many happy miles ahead!
Tony and Mia
Great service, everything was great. Thank you so much to Tony and Mia for all their help - they're a credit to the team.
15 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you so much for your fantastic feedback! We’re delighted to hear that you received great service and that Tony and Mia were so helpful throughout your experience. We’ll be sure to pass on your kind words to them — they’ll be thrilled to know they’re a credit to the team. Enjoy your new car!
5* Service, fantastic team ⭐️
We were first welcomed by Ryan who was a lovely bloke. Very welcoming and accommodating, he offered us a drink and brought it to us. He made conversation about tattoos as we both have similar themes. We were then passed onto Jess from sales. Jess was also lovely, she ensured that she answered every question we asked and took us to the car to have a look around before we made the deal as we had already been on the Monday and completed the test drive. After we purchased the car we was handed over to Mia to complete the handover of the car. Mia was fantastic she is such an enthusiastic person. She had us laughing and made the whole situation rememberable. She also ensured that we knew all information and answered any further questions we had. I’d also like to mention the manager Wes, he was accommodating and sorted a few bits out on the car very quickly to make the service even better. These 4 people are a massive asset to the V12 team. Thank you guys!
14 augustus 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Worksop
Thank you so much for taking the time to share such wonderful and detailed feedback! We’re thrilled to hear that Ryan, Jess, Mia and Wes all played a part in making your car-buying experience so enjoyable and memorable.
It’s fantastic to hear that Ryan made you feel welcome, Jess was helpful and thorough, Mia made the handover fun and informative, and Wes was on hand to make sure everything was sorted quickly. We’ll be sure to pass your kind words on to all four of them — they’ll be delighted to know how much you appreciated their efforts.
Thank you for choosing V12 Sports and Classics, and we hope you enjoy many happy miles in your new car!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.