Excellent service from start to finish. The website was easy to use, with a great range of products at competitive prices. Ordering was straightforward, my items arrived quickly and were well packaged... Toon meer
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Lees wat reviewers zeggen
Have been using this company for a while now easy to order quick delivery. Would recommend to others
Order received promptly and the products were priced lower than I could source elsewhere. I had no reason to contact their customer service but on occasions my wife has and received prompt and helpful... Toon meer
VapesDirect are a pleasure to order from, I've placed several orders with them now, always delivered within 1-2 days at an exceptional price. I pay normally 2x the price at my local vape shop tha... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Vapesdirect is the leading online vape shop in Stourport, offering a wide range of e-cigs, vape kits, box mods, tanks and e-liquids. Before purchasing we would love to hear from you first about your current habits and what you would like to achieve; with that perspective we can give yourselves a better suited product.
Contactgegevens
Brindley Street 9, DY13 8JA, Stourport-on-Severn, Verenigd Koninkrijk
- 08004880205
- info@vapesdirect.co.uk
- www.vapesdirect.co.uk
4,9
Uitstekend
6K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great experience I initially Ordered wrong liquid…
Great experience I initially ordered the wrong liquid contacted Terry who came back to me straight away returned the items and received correct ones a couple of days later fantastic service
29 mei 2026
I’ve used vapesdirect for a few years…
I’ve used vapesdirect for a few years plenty of orders never disappointed and the whole process very easy. Definitely recommend
26 mei 2026
Fantastic!
Fantastic! Order arrived next day. Two items were out of stock but were replaced with free gifts.
Absolutely outstanding service! Thank you very much.
29 mei 2026
Great service as always next day…
Great service as always next day delivery and quality goods only place I’ll buy my vape oils.
28 mei 2026
Great value for money
Great value for money, lots of choice. Customer service excellent always helpful
26 mei 2026
Royal Mail said delivery sat did not…
Royal Mail said delivery sat did not come said Monday did not come got it Wednesday 6:30pm.
22 mei 2026
Never received package
Never received package. Not able to drop my package to neighbourhood dropping point. Ping pong emailing without success
22 mei 2026
Antwoord van VapesDirect West Midlands Limited
Hi,
We are sorry you feel this way, however the review does not reflect what actually happened with this order.
Your original order could not be delivered because the delivery address provided was incomplete and did not contain a valid house number. As a gesture of goodwill, we reshipped the order free of charge at our expense.
Unfortunately, the replacement order was submitted with the same address issue, which again prevented successful delivery.
We would also like to clarify that retailers cannot select parcel shop collections or local pickup points on behalf of customers. These options are chosen by the recipient either during checkout or directly with the courier once tracking has been issued.
We have exchanged multiple emails attempting to resolve the matter and understand the delivery requirements, however without a complete and valid delivery address there is very little that either ourselves or the courier can do.
The parcel is now being returned to us by the courier. Once received back, we will process a refund in accordance with our returns procedure.
Kind regards,
Vapesdirect Team
Great prices for great vape juices
Great prices for great vape juices, delivery as expected and on time.
21 mei 2026
Every time i pay £5 for shipping next…
Every time i pay £5 for shipping next day delivery but after 3 days coming
20 mei 2026
Antwoord van VapesDirect West Midlands Limited
hi the last order We are sorry to hear you are unhappy with the delivery time.
However, your order was dispatched on time from our side and handed over to DPD within the expected timeframe. The delays on the last two deliveries appear to have occurred within the courier network after dispatch, which unfortunately is outside of our direct control.
We also feel it is important to clarify that “next day delivery” is not advertised as a guaranteed service. Delivery timeframes provided by couriers are estimates and can occasionally be affected by depot delays, routing issues, weather, or local driver shortages.
At checkout, customers are also given the choice between DPD and Royal Mail services depending on their preference, as some areas perform better with one courier than another.
If there is ever an issue with delivery, we would always encourage customers to contact us directly first so we can investigate and assist before leaving negative feedback, as we are always happy to help where possible.
Kind regards,
Vapesdirect Team
First rate service great notification…
First rate service great notification when stock back in and very fast delivery of order which is so Ray to find and pay for well done to all staff at Vapesdirect keep up the good work
Regards Ray
18 mei 2026
professional and quick delivery
15 mei 2026
Will definitely be purchasing again
Will definitely be purchasing again, excellent service🙌🙌🙌
13 mei 2026
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